Dell tablet blue screen of death

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Blash

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Nov 27, 2018
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I am not real tech savvy, but I will try to explain what I did, to mess things up.
I have a dell tablet, windows 8.1. 64 bit 4 gig ram product ID 00258-61682-36621-AAOEM.
The blue screen came on and I asked a few " knowledgeable friends" who gave me some pointers.
Eventually I did a refresh, which was supposed to reset everything and save my files. It saved my files, but dumped all the dell operating drivers, so now, all I can get is windows with No way to access internet, or get any download help. . Touch screen is inoperable also. I have had this tablet about3 years, so dell is no help. Am I pretty much done with this tablet?
 
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Nov 27, 2018
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hmm sounds like your in a very hard spot, try connecting a mouse to the tablet, you can find drivers from a pc and just transfer it to tablet via usb or sd card or bluetooth, if these 2 things don't work then your pretty much screwed unless if you can restore to factory or previous version
 
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searching Dell Venue Pro 8 it seems like this model is one that has alot of problems after updating bios like black screen/ lag/ blue screen placing my bids on it being a Dell Venue Pro 8 also i see there is solution videos on youtube for this model if its your model
 

Blash

Thread Starter
Joined
Nov 27, 2018
Messages
4
searching Dell Venue Pro 8 it seems like this model is one that has alot of problems after updating bios like black screen/ lag/ blue screen placing my bids on it being a Dell Venue Pro 8 also i see there is solution videos on youtube for this model if its your model
Mine is a Dell venue 11
 
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Aug 17, 2005
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1,157
If you go to http://support.dell.com and type in the SERVICE TAG number, it will take you to the support page for your exact unit. From it, under Drivers & Downloads, you will be able to download (Save them, please) the drivers for the tablet so you can reinstall them. You would be strongly advised to backup everything you care about first, though. For almost 20 years now, I do that on my working PC, choose Save As for each renaming them to Intel-WiFi, Touchscreen, etc. then copy them to a flash drive so I can copy and install them on the computer I am reloading.
 

Blash

Thread Starter
Joined
Nov 27, 2018
Messages
4
If you go to http://support.dell.com and type in the SERVICE TAG number, it will take you to the support page for your exact unit. From it, under Drivers & Downloads, you will be able to download (Save them, please) the drivers for the tablet so you can reinstall them. You would be strongly advised to backup everything you care about first, though. For almost 20 years now, I do that on my working PC, choose Save As for each renaming them to Intel-WiFi, Touchscreen, etc. then copy them to a flash drive so I can copy and install them on the computer I am reloading.
I was doing that, but now my screen went black. It boots to sign in, but after I sign in it goes black.
 
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