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Dell tablet blue screen of death

Discussion in 'Hardware' started by Blash, Nov 27, 2018.

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  1. Blash

    Blash Thread Starter

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    I am not real tech savvy, but I will try to explain what I did, to mess things up.
    I have a dell tablet, windows 8.1. 64 bit 4 gig ram product ID 00258-61682-36621-AAOEM.
    The blue screen came on and I asked a few " knowledgeable friends" who gave me some pointers.
    Eventually I did a refresh, which was supposed to reset everything and save my files. It saved my files, but dumped all the dell operating drivers, so now, all I can get is windows with No way to access internet, or get any download help. . Touch screen is inoperable also. I have had this tablet about3 years, so dell is no help. Am I pretty much done with this tablet?
     
  2. raymondvanwyk

    raymondvanwyk

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    hmm sounds like your in a very hard spot, try connecting a mouse to the tablet, you can find drivers from a pc and just transfer it to tablet via usb or sd card or bluetooth, if these 2 things don't work then your pretty much screwed unless if you can restore to factory or previous version
     
  3. plodr

    plodr

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  4. raymondvanwyk

    raymondvanwyk

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    searching Dell Venue Pro 8 it seems like this model is one that has alot of problems after updating bios like black screen/ lag/ blue screen placing my bids on it being a Dell Venue Pro 8 also i see there is solution videos on youtube for this model if its your model
     
  5. Blash

    Blash Thread Starter

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    Mine is a Dell venue 11
     
  6. Blash

    Blash Thread Starter

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    Model 7140. It only has 1 USB port. Can I use a multi port so I can use a mouse and keyboard ?
     
  7. raymondvanwyk

    raymondvanwyk

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    you can try, a mouse is good enough as long as you can open the keyboard on tablet
     
  8. DavisMcCarn

    DavisMcCarn

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    If you go to http://support.dell.com and type in the SERVICE TAG number, it will take you to the support page for your exact unit. From it, under Drivers & Downloads, you will be able to download (Save them, please) the drivers for the tablet so you can reinstall them. You would be strongly advised to backup everything you care about first, though. For almost 20 years now, I do that on my working PC, choose Save As for each renaming them to Intel-WiFi, Touchscreen, etc. then copy them to a flash drive so I can copy and install them on the computer I am reloading.
     
  9. Blash

    Blash Thread Starter

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    I was doing that, but now my screen went black. It boots to sign in, but after I sign in it goes black.
     
  10. DavisMcCarn

    DavisMcCarn

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    Are you trying to do this on the tablet or on a PC that works?
     
  11. plodr

    plodr

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