Dell windows 10 laptop black screen

Hlhm

Thread Starter
Joined
Sep 16, 2021
Messages
2
Hello

went to open my laptop this morning and unable to make the screen any brighter!
I am able to make out the page in some lights but very difficult to read.
However I know the computer is operating it’s just the screen quality far too dark.
Any help would be much appreciated
Thank you
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
84,170
What is the exact 7-character "service tag" number on that Dell laptop?

Is its power adapter plugged in and receiving electrical power?

If you had it in sleep mode, have you tried restarting it?

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Hlhm

Thread Starter
Joined
Sep 16, 2021
Messages
2
Hi frank
Yes restarted it many times!
And yes plugged in both ends.
Diagnostics are saying it’s a fault with the battery!
Service tag: 4130999138
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
84,170
According to that "express service code" number, you have THIS Dell XPS 13 9360 laptop ("service tag" #1WBHNC2).
It was purchased in October 2016 in the U.K. and came with Windows 10 Home 64-bit.
It came with a 45W power adapter (part #CDF57) and a 4-cell 60 WHr 7.6V Lithium-ion battery (part #TP1GT).

How exactly did you run a diagnostics test on that laptop?
Did you use the "Diagnostics" section at its support site?

Based the age of that laptop, its battery is almost 5 years old.
Does it still charge up to 100%?
What is its average burn time before you need to connect the power adapter and charge it?

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