went to open my laptop this morning and unable to make the screen any brighter!
I am able to make out the page in some lights but very difficult to read.
However I know the computer is operating it’s just the screen quality far too dark.
Any help would be much appreciated
Thank you
According to that "express service code" number, you have THISDell XPS 13 9360 laptop ("service tag" #1WBHNC2).
It was purchased in October 2016 in the U.K. and came with Windows 10 Home 64-bit.
It came with a 45W power adapter (part #CDF57) and a 4-cell 60 WHr 7.6V Lithium-ion battery (part #TP1GT).
How exactly did you run a diagnostics test on that laptop?
Did you use the "Diagnostics" section at its support site?
Based the age of that laptop, its battery is almost 5 years old.
Does it still charge up to 100%?
What is its average burn time before you need to connect the power adapter and charge it?
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