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Dell windows 10 laptop black screen

449 views 3 replies 2 participants last post by  flavallee 
#1 ·
Hello

went to open my laptop this morning and unable to make the screen any brighter!
I am able to make out the page in some lights but very difficult to read.
However I know the computer is operating it’s just the screen quality far too dark.
Any help would be much appreciated
Thank you
 
#4 ·
According to that "express service code" number, you have THIS Dell XPS 13 9360 laptop ("service tag" #1WBHNC2).
It was purchased in October 2016 in the U.K. and came with Windows 10 Home 64-bit.
It came with a 45W power adapter (part #CDF57) and a 4-cell 60 WHr 7.6V Lithium-ion battery (part #TP1GT).

How exactly did you run a diagnostics test on that laptop?
Did you use the "Diagnostics" section at its support site?

Based the age of that laptop, its battery is almost 5 years old.
Does it still charge up to 100%?
What is its average burn time before you need to connect the power adapter and charge it?

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