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Dell Wireless Help

Discussion in 'Networking' started by Miah, Jun 5, 2011.

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  1. Miah

    Miah Thread Starter

    Joined:
    Jun 5, 2011
    Messages:
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    Hello, I'm using a Dell Wireless 1390 WLAN Mini-Card and it keeps on saying "Acquiring network address"
    I used an wired cord now and it works perfectly.

    Just wondering how to fix this wireless connection.
     
  2. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Welcome to TSG.
    You have not given us anything to start with here.To make any suggestions we will need some diagnostic info to get started.
    So let's get to it.
    Any hardware/software changes before this happened ?
    What is the service tag # of your Dell unit ?
    What operating system and level ?
    From the failing pc:
    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)



    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

    And:
    Let’s take a look at the status of the network adapters

    Device manager:

    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.
    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
    4. should be enabled and working properly.
    5. If error code,what is it ?

    It would be best if you could post a screen shot of Device Manager with the Network adapters and Other devices sections expanded.

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
     
  3. Miah

    Miah Thread Starter

    Joined:
    Jun 5, 2011
    Messages:
    4
    Thank you for your reply.
    ------------------------------------------------------------------------------------------------------
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Jeremiah Jackson>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : jeremiah-e06825
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection 4:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
    roller
    Physical Address. . . . . . . . . : 00-18-8B-B5-29-67
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.6
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Sunday, June 05, 2011 12:53:57 PM
    Lease Expires . . . . . . . . . . : Monday, June 06, 2011 12:53:57 PM

    Ethernet adapter Wireless Network Connection 6:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-19-7D-58-B3-65
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 0.0.0.0
    Subnet Mask . . . . . . . . . . . : 0.0.0.0
    Default Gateway . . . . . . . . . :
    DHCP Server . . . . . . . . . . . : 0.0.0.0

    C:\Documents and Settings\Jeremiah Jackson>
     

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  4. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Generally,here are the culprits in this issue:
    IP Addresses all O’s
    From a JohnWill post:



    IP addresses of all zeros are normally caused by one of the following.

    Diagnosis:
    1. DHCP Service not running.
    2. Duplicate IP address on the network.
    3. Bad NIC card drivers.
    4. Defective NIC hardware.

    Resolution:
    1. Check Control Panel, Administrative Tools, Services. The DHCP Client service should be Started and its Startup Type should be Automatic.
    2. Turn off ALL of the computers and other network connected devices, restart (power cycle) the router, then restart all the computers and other network devices.
    3. Check for upgraded drivers and/or reload the Network drivers.
    4. Replace the Network Interface Card.

    Also,I would investigate all the device manager error items.(other devices).Generally a driver issue.If so,go to the Dell support site,driver downloads and enter your service tag #.Download/install in this order:
    Chipset driver and then drivers for the device manager items that show the ?
     
  5. Miah

    Miah Thread Starter

    Joined:
    Jun 5, 2011
    Messages:
    4
    I have done everything and still has problems. When I had Linux as an operating system I didn't have problems with wireless.

    I have updated all my drivers and it continues saying "Acquiring network address."
     
  6. Old Rich

    Old Rich

    Joined:
    Jan 17, 2003
    Messages:
    10,254
    What firewall are you using? What security is on the router? Did you enter the passkey?

    Please Download and run this Xirrus Wi-Fi Inspector, click the Networks link on the upper left and paste a screen shot of that screen here. Note that this application requires NET Framework to run. If you get an error about a missing function, download and install NET Framework.


    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
     
  7. Miah

    Miah Thread Starter

    Joined:
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    Yes I did. It's a WPA2.
     

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  8. Old Rich

    Old Rich

    Joined:
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    Messages:
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    I would reinstall the newest driver for the wirelesws card . . be sure it is capable of WPA2. For a test, remove the security from the router and see if you can connect
     
  9. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,659
    First Name:
    Terry
    You are now using another wireless card and getting IP 0.0.0.0? What brand and model of card?

    Just learned of another possible cause of IP 0.0.0.0 this morning. See this thread, especially post # 11.
     
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