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DELL XPS710 - Blue screen/ Windows restarts itself/ Freezes on Starting Screen

Discussion in 'Hardware' started by Lukasz, Oct 23, 2010.

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  1. Lukasz

    Lukasz Thread Starter

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    Hey everyone, I seem to have a recurring problem that I just can't puzzle out on my
    own and need some help here.

    A few months ago I had to replace my power supply unit, and at the same time decided to
    upgrade my RAM and OS (moving from Windows Vista to Win 7).
    Before I was running on 1 gig of DDR2 PC2-5300 667 MHz. I updated it to PNY 4 gigs
    (also DDR2 PC2-5300). Computer kept restarting so I brought it down to 2 gigs - things
    worked ok for a little while and then I started to have similar problems again. My PC
    continually restarts itself randomly, Displays the Blue Screen after an hour or so of
    operation and constantly freezes on the starting Windows 7 logo screen.
    I have absolutely no clue where these issues could be coming from. All of the RAM seems
    to be accurate spec wise and I don't believe the Power Supply to be at fault. Also, this is more recently, whenever I try to sync up my iPod with iTuens, my system also decides to restart itself randomly during the sync. Any help
    on the issue would be GREATLY appreciated.

    Below are additional PC specs:

    - OS Windows 7 ultimate 32bit
    - CPU, Intel Core 2 - (2) of them at 2.13 GHz
    - 2 Gigs PNY RAM
    - (any additional specs needed - please let me know!)

    I'm out of ideas here; any suggestions would be very appreciated. Thanks! :)
     
  2. TheShooter93

    TheShooter93 Malware Specialist

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    Cody
    Are you able to copy down the stop codes from the BSOD?
     
  3. Lukasz

    Lukasz Thread Starter

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    Hey TheShooter93,

    Thanks for the reply. I will scribble them down when the next BSOD presents itself (which shouldn't be all that long).

    Lukasz
     
  4. TheShooter93

    TheShooter93 Malware Specialist

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    The more information we have, the easier it will be to fix.

    Post the info once you get it and we can proceed from there.
     
  5. Lukasz

    Lukasz Thread Starter

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    Hello,

    Sorry for the delay. Took the computer a little while to display the blue screen - it seemed to be fond of the black screen lately. I included a snapshot of the entire bluescreen for convenience,

    Thanks Again for your help,
    Lukasz
    [​IMG]
     
  6. TheShooter93

    TheShooter93 Malware Specialist

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    Are you able to boot into Safe Mode?

    If so, I would suggest backing up any important data you would want to keep in the event that we would have to wipe the harddrive.
     
  7. Lukasz

    Lukasz Thread Starter

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    I can usually boot normally. What usually happens is that during operation, while windows is running, the computer just hangs and displays the blue screen. On start-up, it tends to freeze (the windows logo screen). It also often decides to restart itself spontaneously - later prompting me whether I would like to run in safe or normal mode - normal usually works. All of my data is backed up on a HD.
     
  8. Lukasz

    Lukasz Thread Starter

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    Any further Suggestions or Tips?
     
  9. TheShooter93

    TheShooter93 Malware Specialist

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    If all data is backed up, a fresh install of the OS normally does the trick with any non-hardware issues.

    Others might have suggestions that I'm not aware of, but like I said, this is a sure-fire way of fixing things normally.

    If this is a hardware issue, like a failing harddrive, then this won't help.
     
  10. Lukasz

    Lukasz Thread Starter

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    I thank you, and I'll give it a go during Thanksgiving Break when time allows and see if any progress can be made.
     
  11. Lukasz

    Lukasz Thread Starter

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    Hey there, so I did a whole repartition and messed around with the ram. For some odd reason the new PNY sticks of ram don't seem to be accepted by the MB at all...which is extremely odd considering all of the specs are correct...i have no clue...thats what was causing the restart...when i put both of them in, the MB gave me 5 beeps...
     
  12. Megabite

    Megabite

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    It could be your MB just doesn't like that Ram...or possibly a fault with the MB.
     
  13. win2kpro

    win2kpro

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    Does your power supply have 2 mainboard plugs, one a 24 pin standard ATX pinout and one 20 pin proprietary pinout?
     
  14. Lukasz

    Lukasz Thread Starter

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