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Deskjet printer not working...probably an easy fix?

Discussion in 'Hardware' started by SLOLindsay, Nov 21, 2004.

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  1. SLOLindsay

    SLOLindsay Thread Starter

    Joined:
    Oct 22, 2004
    Messages:
    15
    Hello!
    The problem: HP Deskjet 612C not working.
    We have two computers, a laptop and an old IBM. (eMachine?) Anyway, the printer was working fine when I unplugged it for my husband to use on the other computer. When he hooked it up it didn't work. We have done this with success before.
    Then we took it back to the laptop and it still didn't work -- bottom light solid, top light flashing. We checked the ink but it had just printed out something beautifully a few minutes before. We tried using the color cartridge only and telling it to print blue, as well as printing out of different programs, to no avail.
    We got a new printer cord. No change.
    Any idea what the problem is?
    Lindsay
     
  2. MysticEyes

    MysticEyes Banned

    Joined:
    Mar 30, 2002
    Messages:
    4,825
    Doesn't the printer have it's own self-test that you can run?
     
  3. kiwiguy

    kiwiguy

    Joined:
    Aug 17, 2003
    Messages:
    17,584
    According to the manual on the HP site:

    Flashing upper and solid lower lights indicate:

    If you just installed a print cartridge, make sure the cartridge is
    securely snapped into the printer with the arrow aligned with
    the dots on the top of the print cartridge cradle.
    Close the top cover of the printer if it is open.
    Check the lower (IN) tray to make sure it contains paper and
    that the paper is correctly loaded in the tray.
    Press Resume to clear the error condition. Then check your
    computer screen for any reported error message and
    corrective action instructions.


    I would suggest that the print cartridge(s) may need reseating (take out and put back), moving is something they don't always tolerate and the connections may suffer.
     
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