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Desktop cannot access web with wired connection, wifi works.

Discussion in 'Networking' started by JD22964, Jul 26, 2019.

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  1. JD22964

    JD22964 Thread Starter

    Joined:
    Jul 26, 2019
    Messages:
    2
    My mother has Comcast/Xfinity internet and phone service. Back in January I connected her new PC to her router via ethernet cable. Her Roku connects via wifi and my brother connects via wifi and a wifi extender.

    Yesterday she calls with Internet problems. I drop by after work and find that her desktop PC can reach yahoo (her webmail provider) and Google, but won't successfully reach any other website she wants to reach (ebay, craigslist, etc).

    So, I left without fixing anything and told her I come back today. I brought my laptop, some new ethernet cables and a USB wifi dongle. First I tried hooking up my laptop to her router via ethernet cable. I turned off my wifi adapter and plugged in the cable and was able to connect to her router. I'm posting via that connection now.

    Next I tried replacing her ethernet cable with a known working cable, didn't fix her desktop issues.

    Finally I tried plugging in the USB wifi dongle. I disconnected her wired network adapter and connected via the wifi dongle. Her machine can now reach all the sites she couldn't reach with a wired connection.

    Some would probably be satisfied with this solution... I am not. I'd like to fix the wired connection problem. I don't know what you need to know, but I can offer these bits of info:

    Windows 10 Pro
    Intel 82579LM Gigabit Network Connection

    Here's the ipconfig(s) I ran, both wired and wireless:


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : DESKTOP-66UQ66C
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : ampedwireless

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . : ampedwireless
    Description . . . . . . . . . . . : Intel(R) 82579LM Gigabit Network Connection
    Physical Address. . . . . . . . . : 90-B1-1C-69-3D-34
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2601:4c3:200:bdb8::822c(Preferred)
    Lease Obtained. . . . . . . . . . : Friday, July 26, 2019 11:02:16 AM
    Lease Expires . . . . . . . . . . : Thursday, August 1, 2019 3:25:47 PM
    IPv6 Address. . . . . . . . . . . : 2601:4c3:200:bdb8:966:44ca:e81c:808d(Preferred)
    Temporary IPv6 Address. . . . . . : 2601:4c3:200:bdb8:71eb:e043:a680:c1d8(Preferred)
    Link-local IPv6 Address . . . . . : fe80::966:44ca:e81c:808d%17(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.119(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Friday, July 26, 2019 11:02:14 AM
    Lease Expires . . . . . . . . . . : Friday, July 26, 2019 7:02:14 PM
    Default Gateway . . . . . . . . . : fe80::faf5:32ff:fe7e:bb2d%17
    192.168.1.240
    DHCP Server . . . . . . . . . . . : 192.168.1.240
    DHCPv6 IAID . . . . . . . . . . . : 112773690
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-22-CC-66-B7-90-B1-1C-69-3D-34
    DNS Servers . . . . . . . . . . . : 2001:558:feed::1
    2001:558:feed::2
    192.168.1.240
    192.168.1.240
    2001:558:feed::1
    2001:558:feed::2
    NetBIOS over Tcpip. . . . . . . . : Enabled

    =========


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : DESKTOP-66UQ66C
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.fl.comcast.net

    Wireless LAN adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
    Physical Address. . . . . . . . . : 50-2B-73-E4-8A-4D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #4
    Physical Address. . . . . . . . . : 50-2B-73-E4-8A-4E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . : hsd1.fl.comcast.net
    Description . . . . . . . . . . . : 802.11n USB Wireless LAN Card
    Physical Address. . . . . . . . . : 50-2B-73-E4-8A-4B
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2601:4c3:200:bdb8::8165(Preferred)
    Lease Obtained. . . . . . . . . . : Friday, July 26, 2019 11:35:45 AM
    Lease Expires . . . . . . . . . . : Friday, August 2, 2019 11:35:46 AM
    IPv6 Address. . . . . . . . . . . : 2601:4c3:200:bdb8:8414:7ea:57f2:7995(Preferred)
    Temporary IPv6 Address. . . . . . : 2601:4c3:200:bdb8:606c:e6c8:907:6360(Preferred)
    Link-local IPv6 Address . . . . . : fe80::8414:7ea:57f2:7995%6(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.0.0.91(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Friday, July 26, 2019 11:35:47 AM
    Lease Expires . . . . . . . . . . : Friday, August 2, 2019 11:35:47 AM
    Default Gateway . . . . . . . . . : fe80::faf5:32ff:fe7e:bb2d%6
    10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DHCPv6 IAID . . . . . . . . . . . : 173026163
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-22-CC-66-B7-90-B1-1C-69-3D-34
    DNS Servers . . . . . . . . . . . : 2001:558:feed::1
    2001:558:feed::2
    75.75.75.75
    75.75.76.76
    2001:558:feed::1
    2001:558:feed::2
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Thanks in advance for any help that'll teach me how to fix this problem.

    JD
     
  2. SpywareDr

    SpywareDr

    Joined:
    Mar 30, 2014
    Messages:
    3,293
    Sounds similar to my wife's and my predicament a couple of years ago. A surge came through the modem/router (with a loud crackle/pop) and immediately took out both the Ethernet port on my Digital Storm desktop computer and her HP business laptop. I had to purchase an Intel PCI network adapter for my PC and a USB-to-Ethernet adapter for my wife's HP laptop.
     
  3. JD22964

    JD22964 Thread Starter

    Joined:
    Jul 26, 2019
    Messages:
    2
    I should have tried the PC on a different ethernet port... like the one I was using for my laptop!

    Your name reminds me of something I didn't mention in my original post... I ran a Malwarebytes scan on my mother's PC and it found nothing,

    JD
     
  4. SpywareDr

    SpywareDr

    Joined:
    Mar 30, 2014
    Messages:
    3,293
  5. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    33,268
    First Name:
    James
    well both IPCONFIGs have different IP Networks (one 10.x.x.x which looks like wireless from the modem and the other 192.168.1.x from ampwireless, which is the Ethernet connection. I suspect you need to look at whatever this ampwireless device is and maybe factory reset it?
     
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