Solved Desktop doesn't show up in wireless network.

[joerep]

I have a Dell Inspiron with Windows 10. I recently installed a new router a Linksys AC 1200. The desktop, a laptop, and a printer were logged on to the network. The router shows all devices as part of the network. The desktop is on-line but cannot access the printer. The laptop is on-line and can access the printer.The network and sharing center shows that the network includes the router and printer but not the desktop. How do I get the desktop to be part of the wireless network.

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz, Intel64 Family 6 Model 94 Stepping 3
Processor Count: 4
RAM: 8095 Mb
Graphics Card: Intel(R) HD Graphics 530, 1024 Mb
Hard Drives: C: 919 GB (811 GB Free); E: 931 GB (632 GB Free); F: 31 GB (23 GB Free);
Motherboard: Dell Inc., 0C2XKD
Antivirus: PC Matic Super Shield, Enabled and Updated

 

[TerryNet]

How (ethernet or wireless) is each of the three devices connected to the router? Static IP addresses on any of them?

Can the desktop ping the laptop? Can the laptop ping the desktop?

Can the desktop ping the printer?

 

[flavallee]

Did you have this problem before you started using PC Matic?

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[joerep]

By making some changes, my desktop now shows in network and sharing as part of the network with the router and printer. However the printer is shown as direct connect to the desktop, but the printer ( HP Photosmart 7520) is a wireless printer. The wireless printer is listed but is shown as not connected. I can't figure out now how to get it connected as a wireless rather than direct. It is shown on the router and the printer itself as connected to the network. I've not had any problems with PC Matic. My problem is that I've recently intalled the new router as listed above. Any suggestions would be appreciated.

 

[joerep]

The Microsoft community suggested I reinstall the printer using an TCP/IP address and it worked. I can now access the printer as wireless printer from my desktop. Network and sharing still shows the printer as a direct connect, but it no longer lists the wireless as not connected, so I can live with that. Thank you for your interest.