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Desktop erased. Can't Locate "My Documents" folder and "Start Menu" folders

Discussion in 'Virus & Other Malware Removal' started by jesuisroyal, Jun 22, 2011.

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  1. jesuisroyal

    jesuisroyal Thread Starter

    Jun 22, 2011
    Good day all.

    I recently restarted my computer only to be met with an empty desktop.

    Also, My Start Menu is empty. I can't locate any of programs or documents.a Right clicking and going to windows explorer, I could only view : "My Computer", "Windows (C); and when I click on them, they contain few irrelevant files.

    In other words I can't find my personal saved documents, "my document" folder , recycle bin and all other programs.

    My wifi still works so the only thing I can do on my system is browse on the internet.

    However, I can open a microsoft office file, PDF files, if I download it directly from my email or from an external drive.

    I can save files on my new blank desktop.

    I presume this is a virus attack.

    Can anyone be kind enough to advise me on what to do?

    Thanking you in advance.
  2. valis

    valis Moderator

    Sep 24, 2004
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