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Desktop files disappeared after a Win10 upgrade

Discussion in 'Windows 10' started by Cheesit, Oct 4, 2017.

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  1. Cheesit

    Cheesit Thread Starter

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    First Name:
    Paul
    I have a user with a Dell Lattitude laptop running Win10. Unbeknowst to IT, he was saving important business files on his desktop. When he came back to work after a Win10 update push, his desktop files were gone. Short of using recovery software or restoring to prior to update (which is what I did semi-successfully), is there any way to recover these files. Yes, he was admonished again about the risks of not saving his files in a secure and backed up network share. Thanks for sharing.
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    1. Is he logged in with a temporary profile
    If so they will be in his old user account and when he logs in to that they will be there
    Sometimes the update logs in to a temp profile

    2. Depending on which update it was he can go back to the previous windows 10 save his files from the desktop and then return to the new windows 10 and put the files in the proper location with if he wishes shortcuts to them

    3. I am not sure which you mean you did semi successfully - the restoring prior to update or the recovery software

    4. I presume he knows what the file type was - have you tried a cmd prompt search for these files
    For example this would be the cmd to find jpeg files
    Open a cmd prompt with admin rights
    type

    cd\
    key enter
    you should then be at a C:\> prompt

    then copy and paste this

    dir *.jpg /a /s > %userprofile%\desktop\jpg-files.txt

    key enter

    You should see the flashing cursor in the cmd window
    If there are files to find this will find them providing they are on C drive
    When the cursor stops flashing and it goes to a C:\> with flashing cursor close the cmd window
    you then have a txt file on the desktop open it and see what and where it has found jpg files

    Therefore you would substitute .jpg for the file type in question
     
  3. peterh40

    peterh40

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    Peter
    A Windows upgrade can save previous files in c:\Windows.old, so have a look in that folder for old files. Old profiles can be seen in c:\Users\username.something.
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Indeed I agree
    I did not mention it as Cheesit is an IT specialist
    Occupation:
    IT Support Specialist
    and so presumably he would look to see if the files were there.
    That all said I suspect we are not to receive a response
     
  5. peterh40

    peterh40

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    Peter
    If the files were deleted then try Piriform's Recuva tool to undelete files.
     
  6. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Perhaps he has - although to which - I did semi-successfully refers the recovery software or the restore to prior to update is a guess

    Cheesit last accessed the topic at 4.32pm Wednesday
    so as I said on post 4
     
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