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Desktop folders, My Comp, Control Panel etc won't open!

Discussion in 'Windows XP' started by masconomo, Mar 13, 2008.

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  1. masconomo

    masconomo Thread Starter

    Joined:
    Aug 22, 2003
    Messages:
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    When I try to open a folder that's located on my desktop, for about 2 seconds all the icons blink and leave the screen, the system tray icons disappear and then everything comes back - but the folder won't open. The same happens with clickin on My Computer. I can open pdfs and program shortcut icons that happen to be on the desktop. Also, when I go into the Start Menu and click on the Control Panel the same thing happens. Uggh. Any clues???
     
  2. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
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    Click Start, click Run, type eventvwr.msc in the Open box, and then press Enter.
    Click the Application category.

    Look For Recent Errors > Double Click on them > Another Windows Will open > On the Right Side use the Double Notepad icon to copy the error paste them here
     
  3. masconomo

    masconomo Thread Starter

    Joined:
    Aug 22, 2003
    Messages:
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    Thanks Devil.

    Here's the most recent error message--

    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 1024
    Date: 3/12/2008
    Time: 7:10:49 AM
    User: NT AUTHORITY\SYSTEM
    Computer: HPNEW
    Description:
    Product: Microsoft Office Professional Edition 2003 - Update 'Security Update for Office 2003 (KB947355): MSO' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 7b 39 30 31 31 30 34 30 {9011040
    0008: 39 2d 36 30 30 30 2d 31 9-6000-1
    0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
    0018: 2d 30 31 35 30 30 34 38 -0150048
    0020: 33 38 33 43 39 7d 20 7b 383C9} {
    0028: 32 42 38 42 38 39 37 43 2B8B897C
    0030: 2d 46 34 34 39 2d 34 42 -F449-4B
    0038: 43 35 2d 42 46 43 34 2d C5-BFC4-
    0040: 44 34 44 36 44 32 33 42 D4D6D23B
    0048: 34 41 43 36 7d 20 31 36 4AC6} 16
    0050: 30 33 03

    And here's a quick screen shot
     
  4. masconomo

    masconomo Thread Starter

    Joined:
    Aug 22, 2003
    Messages:
    219
    There are about 15 error messages back to early Feb. I took a screen shot of the list but it wouldn't paste here. Here's one of the more "interesting" error messages in the bunch --

    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 11722
    Date: 3/8/2008
    Time: 5:19:24 PM
    User: HPNEW\HP_Administrator
    Computer: HPNEW
    Description:
    Product: Ad-Aware 2007 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action Uninstall_Old1, location: C:\WINDOWS\system32\, command: cmd /c C:\PROGRA~1\Lavasoft\AD-AWA~1\UNWISE.EXE C:\PROGRA~1\Lavasoft\AD-AWA~1\INSTALL.LOG

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 7b 44 45 44 35 33 42 30 {DED53B0
    0008: 42 2d 42 36 37 43 2d 34 B-B67C-4
    0010: 32 34 34 2d 41 45 36 41 244-AE6A
    0018: 2d 44 36 46 44 33 43 32 -D6FD3C2
    0020: 38 44 31 45 46 7d 8D1EF}
     
  5. masconomo

    masconomo Thread Starter

    Joined:
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    Messages:
    219
    here's another --

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 3/5/2008
    Time: 3:38:17 PM
    User: N/A
    Computer: HPNEW
    Description:
    Faulting application hpbootop.exe, version 2.0.5.1, faulting module hpbootop.exe, version 2.0.5.1, fault address 0x00002efa.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 68 70 62 ure hpb
    0018: 6f 6f 74 6f 70 2e 65 78 ootop.ex
    0020: 65 20 32 2e 30 2e 35 2e e 2.0.5.
    0028: 31 20 69 6e 20 68 70 62 1 in hpb
    0030: 6f 6f 74 6f 70 2e 65 78 ootop.ex
    0038: 65 20 32 2e 30 2e 35 2e e 2.0.5.
    0040: 31 20 61 74 20 6f 66 66 1 at off
    0048: 73 65 74 20 30 30 30 30 set 0000
    0050: 32 65 66 61 0d 0a 2efa..
     
  6. masconomo

    masconomo Thread Starter

    Joined:
    Aug 22, 2003
    Messages:
    219
    and another

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 3/2/2008
    Time: 1:31:58 PM
    User: N/A
    Computer: HPNEW
    Description:
    Faulting application iexplore.exe, version 6.0.2900.2180, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00009798.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 69 65 78 ure iex
    0018: 70 6c 6f 72 65 2e 65 78 plore.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 32 31 38 30 20 00.2180
    0030: 69 6e 20 6b 65 72 6e 65 in kerne
    0038: 6c 33 32 2e 64 6c 6c 20 l32.dll
    0040: 35 2e 31 2e 32 36 30 30 5.1.2600
    0048: 2e 33 31 31 39 20 61 74 .3119 at
    0050: 20 6f 66 66 73 65 74 20 offset
    0058: 30 30 30 30 39 37 39 38 00009798
    0060: 0d 0a ..
     
  7. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
    4,910
  8. rainforest123

    rainforest123

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    Dec 28, 2004
    Messages:
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  9. masconomo

    masconomo Thread Starter

    Joined:
    Aug 22, 2003
    Messages:
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    I don't know if its connected but the computer always has "Automatically restart" checked under "System Failure". I have to uncheck it if I want to shut the computer down but it's always checked when I boot up.
     
  10. masconomo

    masconomo Thread Starter

    Joined:
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    Messages:
    219
    Devil -- what will that do?? BTW -- I did a Sys Restore but it didn't help.
     
  11. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    m:
    To which service do you refer?
    "I don't know if its connected but the computer always has "Automatically restart" checked under "System Failure"."

    What have you found during clean boot troubleshooting?

    Part of clean boot troubleshooting involves booting to safe mode. Because many services do not run in safe mode, they will be recorded in the event viewer. DCOM is 1 of those errors recorded.

    RF123
     
  12. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    From the KB D_H referenced, 310353.

    "This article describes how to configure Microsoft Windows XP to start by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot.""

    RF123
     
  13. masconomo

    masconomo Thread Starter

    Joined:
    Aug 22, 2003
    Messages:
    219
    RF -- upon doing the clean boot do you want me to see if things are working alright? Do I need to do anything else?

    I've also been getting the IRQL__NOT...etc blue screen when restarting. Let me know if you want the full STOP code thats on this page. Thanks!
     
  14. devil_himself

    devil_himself

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    Messages:
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    Navigate To C:\Windows\minidump
    Zip some of the recent Minidumps and attach them here
     
  15. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    m:
    Yes, please perform clean boot troubleshooting.

    Yes, please provide the complete BSOD messages you receive. Please provide the circumstances; such as at which point of the boot process the BSOD appear; mode into which you are booting; other.

    Upon re-starting?

    Upon starting after the computer has been off for "XY" # of minutes? How long; 2, 120 minutes?

    Do you receive a BSOD EVERYTIME you start / restart?

    The term "blue screen of death [ BSOD ]" is used with good reason.
    :(

    When did the BSOD messages begin?

    To which service do you refer?
    "I don't know if its connected but the computer always has "Automatically restart" checked under "System Failure"."

    RF123
     
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