Desktop frozen

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Blindy8

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Nov 9, 2005
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268
I was working to install drivers for a Memorex Travel Drive on my mother's Win98 SE system. I was able to download the driver files to her desktop and installed the executable Memorex file after extracting it from Winzip. The computer found the new hardware and took me through the process of installing the drivers.

Unfortunately, I received an error message indicating that the drivers couldn't install as they weren't compatible with the cabinet files. I figured I would have to call Memorex on this next time I was at my mother's house.

I just got a call from her that now her desktop is frozen. She can open programs like word, but can't open anything on the desktop. The mouse works so it's not like the system itself is frozen. I had her do a scan disk after a cold boot and when Windows came back on, the desktop remained frozen.

I'm wondering if I should look to remove the Memorex files to a floppy and reinstall Windows or are there other remedies I haven't considered?
 
Joined
Feb 19, 2002
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You could go into the DEVICE MANAGER and right click and remove the MEMOREX TRAVEL DRIVE and re-start the computer.
See if this helps.
 

Blindy8

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Joined
Nov 9, 2005
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268
It was my error. Memorex doesn't have serial numbers or product ID's on the Travel Drive I bought. There were several 512 MB Travel Drive drivers to download on their site. Mine had a grey insert where 516 MB is indicated but I had to scroll down further to see that. I had downloaded the driver for the drive above it in their queue. Once I downloaded the proper driver, the drive worked properly.
 
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