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Desktop not connecting to WIFI

Discussion in 'Web & Email' started by kcurly4, Aug 7, 2015.

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  1. kcurly4

    kcurly4 Thread Starter

    Joined:
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    Messages:
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    Hi


    I'm pretty computer savvy, but I cannot figure out the issue here.
    My LG desktop won't load webpages. When I click on IE the main page loads, maybe after 5 minutes and if you try to load any other pages it doesn't go, or acts like it's on dial up. We have taken it to Best Buy for the Geek Squad and they thought they fixed it, up apparently not.
    One error message I got was "The connection between your access point, router, or cable modem and the internet is broken."
    We have other computers running off the wifi just fine.


    Runs windows 8


    Thanks for the help!
     
  2. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
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    First Name:
    Terry
    Make sure you have the latest correct wireless driver installed, preferably from the PC (first) or adapter (second) manufacturer's web site.

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    [Press ENTER after each command.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.


    Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with a screen shot see TSG Posting a Screenshot. FWIW to take screen shots with Windows Vista or latter I prefer to use the built-in Snipping Tool.
     
  3. kcurly4

    kcurly4 Thread Starter

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    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\Owner>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : samsung
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.fl.comcast.net.

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 18-67-B0-9B-BB-4B
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 1A-67-B0-9B-BB-4A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . : hsd1.fl.comcast.net.
    Description . . . . . . . . . . . : Qualcomm Atheros AR9485WB-EG Wireless Net
    work Adapter
    Physical Address. . . . . . . . . : 18-67-B0-9B-BB-4A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2601:580:c103:f073:d84b:5200:708d:6dbe(Pr
    eferred)
    Temporary IPv6 Address. . . . . . : 2601:580:c103:f073:b539:af46:a3b5:491(Dep
    recated)
    Temporary IPv6 Address. . . . . . : 2601:580:c103:f073:e880:9c2a:6dd2:262b(Pr
    eferred)
    Link-local IPv6 Address . . . . . : fe80::d84b:5200:708d:6dbe%4(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.0.0.11(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, August 5, 2015 9:26:37 AM
    Lease Expires . . . . . . . . . . : Friday, August 14, 2015 8:24:07 PM
    Default Gateway . . . . . . . . . : fe80::921a:caff:fe17:20e1%4
    10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DHCPv6 IAID . . . . . . . . . . . : 387475376
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-A2-A1-FE-18-67-B0-E1-5B-95

    DNS Servers . . . . . . . . . . . : 2001:558:feed::1
    2001:558:feed::2
    75.75.75.75
    75.75.76.76
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 18-67-B0-E1-5B-95
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 14:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:3ccb:28e6:f5ff:fff4(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::3ccb:28e6:f5ff:fff4%5(Preferred)
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 134217728
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-A2-A1-FE-18-67-B0-E1-5B-95

    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.hsd1.fl.comcast.net.:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.fl.comcast.net.
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Owner>
    C:\Users\Owner>



    SSID: HOME-20E2
    Protocol: 802.11n
    Security type: WPA2-Personal
    IPv6 address: 2601:580:c103:f073:d84b:5200:708d:6dbe
    IPv6 DNS Servers: 2001:558:feed::1
    2001:558:feed::2
    IPv4 address: 10.0.0.11
    IPv4 DNS Servers: 75.75.75.75
    75.75.76.76
    Manufacturer: Qualcomm Atheros Communications Inc.
    Description: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter
    Driver version: 10.0.0.263
    Physical address: ‎18-67-B0-9B-BB-4A



    I wasn't able to pull up xirrus.

    Thanks
     
  4. TerryNet

    TerryNet Moderator

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    Terry
    Why not? The signal strength and quality may be good clues.
     
  5. kcurly4

    kcurly4 Thread Starter

    Joined:
    Aug 7, 2015
    Messages:
    5
    The desktop wasn't loading any internet pages.
     
  6. kcurly4

    kcurly4 Thread Starter

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    Aug 7, 2015
    Messages:
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    Here is the Xirrus ...
     

    Attached Files:

  7. kcurly4

    kcurly4 Thread Starter

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    Here is all 3
     

    Attached Files:

    • ss2.png
      ss2.png
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  8. TerryNet

    TerryNet Moderator

    Joined:
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    First Name:
    Terry
    One problem is that the signal is not strong enough for a reliable connection. Sometimes you can get a stronger signal with just small relocation or reorientation of the router or adapter's antenna.
     
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