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Desktop refers to a location that is unavailable

Discussion in 'Windows 7' started by SLockwood, Apr 25, 2015.

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  1. SLockwood

    SLockwood Thread Starter

    Apr 25, 2015
    I was on the internet on my computer and then all of a sudden it shuts down on me and when it starts back up the desktop no longer has any icons, expect the Recycle bin, the background picture is gone and it looks like the old windows classic. Whenever I click on something I get an error:

    "C:\windows\system32\config\systemprofile\Desktop refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location."

    I can see that all of my files are still there, but if i try to open something nothing happens, as if the applications are not there. I am running on Windows 7.

    I tried searching the site for something similar, and I did find this post, http://forums.techguy.org/windows-7/1137367-systemprofile-desktop-refers-location-unavailable.html but I am unfamilar with domains and I do not have a login, it just goes straight into the profile.

    Can anyone help? Let me know if I need to provide anymore information.

    Thank you.​
  2. plodr


    Jun 27, 2014
    First Name:
    First go to C:\users\your username
    If you see two Desktop folders with one blank and the other with your Desktop items you need to delete the blank one.
    You can right click and select properties to see if there are files inside.

    Next Copy
    the Desktop folder with your desktop items from C:\users\your username\ folder to C:\Windows\system32\config\systemprofile\

    It might be easier to drag the Desktop folder to the desktop and select copy here, then go back to Windows Explorer and drag the Desktop folder into config\systemprofile location

    Last: Reboot the computer.
  3. SLockwood

    SLockwood Thread Starter

    Apr 25, 2015
    Hi plodr,

    Thank you so much! It worked perfectly my computer is back up and running.

    Thank you
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