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Desktop Security Has Frozen my Computer

Discussion in 'Virus & Other Malware Removal' started by gpotts1636, May 4, 2010.

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  1. gpotts1636

    gpotts1636 Thread Starter

    Joined:
    Apr 5, 2010
    Messages:
    65
    Have a virus now, Desktop Security 2010, that pops up on start up and freezes the computer. Does not allow for closing the pop up so I am helpless. Opened in safe mode and tried to running rkill but it seemed that the virus prevents it from running as it ran for only 3 seconds and when I tried running Malware Bytes it came up empty. Also tried a system restore and that failed. Anyone care to help??????? PLEASE!!!!!!
     
  2. CatByte

    CatByte Malware Specialist

    Joined:
    Feb 24, 2009
    Messages:
    3,930
    Hi,

    Try running the following program:

    It will run directly from a USB stick:

    Please download exeHelper to your desktop.
    Double-click on exeHelper.com to run the fix.
    A black window should pop up, press any key to close once the fix is completed.
    Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
    Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

    Then run DDS and GMER

    Please download DDS from either of these links

    LINK 1
    LINK 2

    and save it to your desktop.
    • Disable any script blocking protection
    • Double click dds.pif to run the tool.
    • When done, two DDS.txt's will open.
    • Save both reports to your desktop.
    ---------------------------------------------------
    Please include the contents of the following in your next reply:

    DDS.txt
    Attach.txt.

    NEXT


    [​IMG]
    Download GMER Rootkit Scanner from here or here.
    • Extract the contents of the zipped file to desktop.
    • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
    • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.

      [​IMG]
      Click the image to enlarge it
    • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
      • IAT/EAT
      • Drives/Partition other than Systemdrive (typically C:\)
      • Show All (don't miss this one)
    • Then click the Scan button & wait for it to finish.
    • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
    • Save it where you can easily find it, such as your desktop, and attach it in your reply.

    **Caution**
    Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
     
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