Devastator Keyboard ASDF and JKL; keys randomly stop working

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Eift

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Joined
Jul 8, 2016
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Hello, I purchased Cooler Master's Devastator gaming gear combo off amazon and received it yesterday. Randomly today the ASDF and JKL; keys (oddly enough the keys you were taught to put your fingers on in elementary school) stopped working. However, they sometimes do work, but then stop again... It does not seem to be a keyboard command or anything like that, the device is getting enough power for the backlight to work, this still occurs with the backlight off, I have restarted my PC, tried different Usb drives and deducted that it was just that keyboard(the one I'm using now is fine) and finally, there is nothing inside those keys.
I feel the problem must lie within the software of the keyboard as there looks like there is nothing wrong with it physically.
I have been googling this all day and have fund nothing even close to the problem I am having.
It would be a huge hassle try and get a refund and I was very happy with the product before this problem occurred. Any suggestions would be helpful.
 

managed

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Allan
Since the old keyboard works it looks like a hardware fault so I would return it and ask for a new one or a refund.
 
Joined
May 2, 2016
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Mark
I agree. A new keyboard should not be having the issue you describe. The only way to proceed is to request a replacement or refund.
 
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