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Devastator Keyboard ASDF and JKL; keys randomly stop working

Discussion in 'Hardware' started by Eift, Jul 8, 2016.

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  1. Eift

    Eift Thread Starter

    Joined:
    Jul 8, 2016
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    Hello, I purchased Cooler Master's Devastator gaming gear combo off amazon and received it yesterday. Randomly today the ASDF and JKL; keys (oddly enough the keys you were taught to put your fingers on in elementary school) stopped working. However, they sometimes do work, but then stop again... It does not seem to be a keyboard command or anything like that, the device is getting enough power for the backlight to work, this still occurs with the backlight off, I have restarted my PC, tried different Usb drives and deducted that it was just that keyboard(the one I'm using now is fine) and finally, there is nothing inside those keys.
    I feel the problem must lie within the software of the keyboard as there looks like there is nothing wrong with it physically.
    I have been googling this all day and have fund nothing even close to the problem I am having.
    It would be a huge hassle try and get a refund and I was very happy with the product before this problem occurred. Any suggestions would be helpful.
     
  2. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    11,025
    First Name:
    Allan
    Since the old keyboard works it looks like a hardware fault so I would return it and ask for a new one or a refund.
     
  3. Saturable

    Saturable

    Joined:
    May 2, 2016
    Messages:
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    First Name:
    Mark
    I agree. A new keyboard should not be having the issue you describe. The only way to proceed is to request a replacement or refund.
     
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