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Device Manager Error

Discussion in 'Networking' started by sette488, Sep 16, 2019.

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  1. sette488

    sette488 Thread Starter

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    Hello, I have a question about the following error
    I discovered in my Device Manager:

    The message reads:

    The hardware was not installed because the
    wizard cannot find the necessary software.

    ? Other devices
    ? Ethernet Controller
    ? SM Bus Controller
    ? Video Controller
    ? Video Controller (VGA Compatible)

    I wanted to figure out how I can go about
    fixing these errors. I'm using a Dell computer
    with Windows Service Pack 2 installed.

    Thank you
     
  2. TerryNet

    TerryNet Moderator

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    "Service Pack 2" implies Windows XP or Vista?

    Anyhow, install (from Dell's web site) the needed drivers, beginning with the chipset drivers.
     
  3. flavallee

    flavallee Trusted Advisor

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  4. Couriant

    Couriant Trusted Advisor

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    If it;s the same Dell in a previous post (OptiPlex GX620) then here are the drivers page. Change the Category to Chipset and download the first one (marked urgent). If the computer does not have internet access, then you will need download it onto a usb drive and install it that way
     
  5. flavallee

    flavallee Trusted Advisor

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    It's my guess he has Windows XP SP2 installed in that Dell.

    If that's true, its device drivers may not install without first having SP3 installed.

    ---------------------------------------------------------------
     
  6. sette488

    sette488 Thread Starter

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    Hi, Just want to say thanks for all your help. And yes,
    this is a continuation of a thread that I started on June 11th. about a Dell OptiPlex GX620.

    I tried to install the drivers as you suggested from
    Dell's driver download page. The chipset installed okay.

    But I couldn't seem to get any of the other drivers to install.

    So I installed Windows XP Service Pack 3 and tried again.
    But that didn't work either.

    Then I tried to install Dell's Support Assist Installer. When I opened it up it just says it's evaluating my PC hardware and software to make sure it can run Support Assist. Depending on the speed of your PC this installion can take several minutes.

    I let it run for over an hour and still nothing happened.

    So any advice you can suggest about what I can do from this point will be greatly appreciated.

    Thanks
     
  7. Couriant

    Couriant Trusted Advisor

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  8. sette488

    sette488 Thread Starter

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    Hello,

    I was able to install this: R97582.EXE (Ethernet Controller)

    But I noticed I got an error message saying:

    Local Area Connection 2 Network Cable Unplugged,
    Broadcom NetXtreme 57

    I checked my cables but I didn't find anything unplugged
    and my Internet connection was still working. So I'm not sure
    what to do about that message.

    Thank you,
     
  9. Couriant

    Couriant Trusted Advisor

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    This will be the Ethernet cord that would need to be connected to a router or modem. If you do not have this cable connected, then this is normal.

    What is the service tag of the machine? If you cannot see the service tag, go to Command Prompt and type wmic bios get serialnumber and press enter. You should see a 7 digit number, which is your serial tag.
     
  10. sette488

    sette488 Thread Starter

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    Good Morning, the computer I'm having these problems with is hooked up to another computer on a router. And I can access the Internet on both of them. So the Ethernet cord is connected.

    But on the task bar it shows 2 Local Area Networks. Number one is working but where it says Local Area Network 2 there's a big red X.

    So I really don't know if that has anything to do with why I can't seem to open up Broadcom NetXtreme 57.

    I also got the serial number you asked for:

    It's 7LD4VB1

    I re-checked my device manager and noticed there's only 3 yellow question marks showing.
    I've uploaded an image so you can take a look at it.

    Thanks again
     

    Attached Files:

  11. plodr

    plodr

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    Explain why you hooked up the problem computer to another computer rather than hooking it up to the router.

    If it is the screenshot you uploaded, then
    the one icon on your Taskbar is Windows Messenger.
    http://www.almost-painless.com/how-to-prevent-windows-messenger-from-starting-in-windows-xp/
     
  12. Couriant

    Couriant Trusted Advisor

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    Well Dell doesn't have anything other than the BIOS firmware listed on your Serial Tag.

    For the Video adapters listed, it may be fine to leave them alone, but it may affect other programs.

    Double click on one and then under the details tab, select Hardware IDs and confirm the VEN and DEV numbers, for example:

    upload_2019-9-26_14-8-20.png

    This way, I can get you the correct driver.

    As to the Ethernet, does this machine have 2 Ethernet slots?

    In Device Manager, click on the Network Adapters and see what devices show there.
     
  13. sette488

    sette488 Thread Starter

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    Hello,

    To answer why I hooked up my problem computer to another computer.

    I'm sorry I didn't make myself clear, because what I meant to say is that I have 2 computers and they're both hooked up to a router.

    The next thing was about having 2 Local Area Networks.

    I've uploaded an image so you can see that one network is working and the other one isn't.

    After that you asked me to select the Hardware IDs and confirm the VEN and DEV numbers: So for the Video Controller I've uploaded an image with the numbers on it.

    And for the second one where it says Video Controller (VGA Compatible) The number is: PCI\VEN_8086&DEV_2772&SUBSYS_01AD1028&REV_02\3&172E68DD&0&10

    As for the Ethernet question, I do have 2 Ethernet slots.

    I also went into Device Manager, and clicked on the Network Adapters and uploaded an image that as well.
    2 Local Area Networks.JPG Video Controller.JPG Network Adapters.JPG
    Thank you,
     
  14. TerryNet

    TerryNet Moderator

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    Do you have ethernet cables connecting both to the router?
     
  15. plodr

    plodr

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