Dial-up modem connection dissappeared!!

[moodybb]

My dial-up modem cooncection dissappeared since yesterday. Tried thru New Connection Wizard but the first two choices of Dial-up and Broadband are grayed out....

At the same time I cannot invoke system restore.

Any help will be appreciated

Am using Dell GX 620 desktop with win xp SP2

 

[Claymore]

Hi,

Take a look at this fix:

http://forums.techguy.org/networking/167426-option-create-dialup-connection-greyed-2.html

Scroll down to Post #17

Before editing the Registry, suggest you back it up as follows:

In the Registry Editor, go to File => Export. Click the 'All' radio button. Give the file a name (e.g. backup-{date}) and Save to a location you can find later, if necessary. Double-clicking on the saved .reg file restores the Registry.

 

[moodybb]

Hi Claymore

Thanks for the reply. Itried to invoke the Regedit and its not coming up either.
Nor is Msconfig for that matter!

I did what you asked thru RegCopa registry editor (deleting folders 25 and 26) and rebooted but the Dial-up and the next option are still grayed out...

Could this be due to any virus or trojan???

Any help will be appreciated.

 

[moodybb]

Hi

Something I did a couple of weeks ago.. I used the CCleaner utility could this be the culprit behind the disappearance?

 

[Claymore]

OK, it sounds like maybe the modem driver is uninstalled or borked.
If you go to Start => Run and type in msinfo32 and look in Modem, you'll see your modem model listed. If it isn't listed, it's become uninstalled.
Go to this site and download the latest modem driver (click the + sign at Communications). If it's not the correct driver you should get a notification indicating this when you try to install.
You can go to Device Manager, right-clcik on the modem and Uninstall it.
Then install the downloaded driver.

We'll look at the msconfig and regedit issue later. Could be a virus. Meanwhile you'll want to run a virus scan, just to be sure.

 

[moodybb]

Thanks Claymore

Which site should I go to for the modem driver?
My modem is a wireless Usb modem called Franklin CCU 550 and works on CDMA (EVDO) technology.

 

[Claymore]

In my previous post I forgot to give the website link (Duh!), but I see you have a fancy-schmancy wireless modem. This seems to be the site where you choose your model. I also see that you have to select an internet provider. I'm surprised that if this is the case, they didn't provide you with an installation CD.

http://www.fklt.com/support.php

This was the original page for your computer for a dialup modem:
http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=PLX_GX620&os=WW1&osl=en&catid=&impid=

 

[Claymore]

I just had another thought. Are you on a dialup or DSL? I'm not familiar with that wireless modem. The greyed-out tabs would be for a dialup modem, I would think.