Dialler Problem

Can anyone help?

I have a dial-up connection to the internet and periodically, the connection is interrupted then reestablishes itself but, instead of my usual IP, the connection is identified as WW14. A shortcut with a logo saying WW14 also appears on my desktop. My modem does not redial so I assume that it is not disconnecting and then dialling up again?
I have Spybot installed and this does not detect any problem.
I also have AVG antivirus installed and when I run it detects "Dialler.9.N" which it removes but the same problem soon recurs. On a couple of occasions the AVG Resident Shield detects the same dialler but not always.
I have pasted my HJT log below.

Logfile of HijackThis v1.97.7
Scan saved at 00:37:08, on 10-Sep-04
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
E:\SUPPORT\avgserv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
D:\Program Files\FinePixViewer\QuickDCF.exe
D:\Program Files\Microsoft Office\Office\Osa.exe
C:\Program Files\Panicware\Pop-Up Stopper Free Edition\PSFree.exe
E:\SUPPORT\AVGCC32.EXE
C:\Documents and Settings\Steve & Sandie\My Documents\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.google.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...b/*http://uk.docs.yahoo.com/info/bt_side.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://bt.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = www.google.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = www.google.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...b/*http://uk.docs.yahoo.com/info/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://bt.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer,Search = www.google.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = www.google.co.uk
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: BT Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN TOOLBAR\01.01.1601.0\EN-US\MSNTB.DLL
O3 - Toolbar: &SearchInWeb Bar - {552EAAE2-C510-11D8-A251-000244638831} - C:\WINDOWS\SYSTEM32\bandact.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SYSTEM] lsas.exe
O4 - HKLM\..\Run: [WinInit] Win86.exe
O4 - HKLM\..\Run: [AVG_CC] E:\SUPPORT\avgcc32.exe /STARTUP
O4 - HKLM\..\RunServices: [SYSTEM] lsas.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SYSTEM] lsas.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\Program Files\Panicware\Pop-Up Stopper Free Edition\PSFree.exe"
O4 - Startup: Event Reminder.lnk = D:\Program Files\Mindscape\PrintMaster\PMREMIND.EXE
O4 - Startup: Exif Launcher.lnk = D:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Startup: Lotus QuickStart.lnk = C:\lotus\wordpro\ltsstart.exe
O4 - Startup: Microsoft Find Fast.lnk = D:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: Office Startup (1).lnk = D:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Startup: PowerReg Scheduler.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: BT Yahoo! Sidebar (HKLM)
O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar (HKLM)
O9 - Extra button: Corel Network monitor worker (HKLM)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O9 - Extra button: Corel Network monitor worker (HKCU)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker (HKCU)
O12 - Plugin for .mp3: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O12 - Plugin for .mpeg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O14 - IERESET.INF: START_PAGE_URL=http://bt.yahoo.com
O16 - DPF: Win32 Classes -
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {1803B9EF-9905-4F34-AFC4-05D1BAB28801} (RegUserCfgUI Class) - http://download.yahoo.com/dl/installs/bt/yregucfg.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab27571.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\commonyinsthelper.dll
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37949.5532175926
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://download.yahoo.com/dl/installs/ymail/ymmapi.dll
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://download.yahoo.com/dl/installs/yab_af.cab
O16 - DPF: {CE69F98F-2AF3-4306-BAC6-A79070EDA1B4} (Zylom Loader Object) - http://eu.download.games.yahoo.com/zylom/activex/zylomloader.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - https://register.btinternet.com/templates/btwebcontrol014.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab


Hope somebody can help


Drabinka

 

Please Download Adaware SE http://www.lavasoftusa.com/support/download/
The first step is updating your Ad-Aware SE. You can do this by going to the bottom right corner and clicking on the link that says "Check for Updates Now".
Press "Continue" on the bottom right on your screen
Next another pop-up will pop-up saying what type of update it is and what to do, press "Okay" and a download screen will come up downloading the update. Press "Finish" after the update is downloaded. Now select "Finish" then on the bvottom right of your Adaware screen click "Start".
A new screen will pop-up and will say "Select a scan mode". You want to click "Use Custom Scanning Mode". Before you press "Start" on the bottom right click "Customize" right next to "Use Custom Scanning Mode".

Select the following:

In the General tab select:
Keep it all the same

In the Scanning tab select:
Under Drivers Folders and Files-select Scan within archives
Under Memory and Registry select all that is underneath it!
Make sure your harddrive is selected when you press "Select Drives and Folders to scan"

In the Advanced tab select:
Make sure you have everything under the "Logfile Detail Level" selected.
(This makes it easier for people from Lavasoft forums see what options you have selected)

In the Startup, Defaults, and Interface tab select nothing.


In the Tweak tab select:
You may not be able to select certain things in the tweak tab, but do not be alarmed.
Under scanning engine select:
"Unload recognized processes during scanning"
"Scan registry for all users instead of current users only"
Under Cleaning Engine select:
"Always try to unload modules before deletion"
"During removal unload Explorer and IE if necessary"
"Let Windows remove files in use at next boot"
"Delete Quarantined objects after restoring"
Under log files:
"Include Basic Ad-Aware settings in log file"
"Include additional Ad-Aware settings in log file"
"Include reference summary in log file"
"Include used command line parameters in log file"
All of the other links are just fine.

Press "Proceed" to save the settings


Press "Next" on the bottom right hand corner.
Ad-Aware SE will scan your computer for possible spyware threats or anything that you have on your computer that maybe spyware.
Then click ”Next “ to remove any objects found

Then get the latest release of hijack from here http://www.dotcomsecurity.org/
, rescan then post a new logfile.

 

Mobo

I followed your directions.

The new HJT log is below:

Logfile of HijackThis v1.98.2
Scan saved at 23:03:13, on 10-Sep-04
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
E:\SUPPORT\avgserv.exe
E:\SUPPORT\avgcc32.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Panicware\Pop-Up Stopper Free Edition\PSFree.exe
C:\WINDOWS\System32\wuauclt.exe
D:\Program Files\FinePixViewer\QuickDCF.exe
D:\Program Files\Microsoft Office\Office\Osa.exe
C:\Program Files\Outlook Express\msimn.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Steve & Sandie\My Documents\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,Search = www.google.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = www.google.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = www.google.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...b/*http://uk.docs.yahoo.com/info/bt_side.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://bt.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.google.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://bt.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...b/*http://uk.docs.yahoo.com/info/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = www.google.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,(Default) = http://www.google.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: BT Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN TOOLBAR\01.01.1601.0\EN-US\MSNTB.DLL
O3 - Toolbar: &SearchInWeb Bar - {552EAAE2-C510-11D8-A251-000244638831} - C:\WINDOWS\SYSTEM32\bandact.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SYSTEM] lsas.exe
O4 - HKLM\..\Run: [WinInit] Win86.exe
O4 - HKLM\..\Run: [AVG_CC] E:\SUPPORT\avgcc32.exe /STARTUP
O4 - HKLM\..\RunServices: [SYSTEM] lsas.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SYSTEM] lsas.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\Program Files\Panicware\Pop-Up Stopper Free Edition\PSFree.exe"
O4 - Startup: Event Reminder.lnk = D:\Program Files\Mindscape\PrintMaster\PMREMIND.EXE
O4 - Startup: Exif Launcher.lnk = D:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Startup: Lotus QuickStart.lnk = C:\lotus\wordpro\ltsstart.exe
O4 - Startup: Microsoft Find Fast.lnk = D:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: Office Startup (1).lnk = D:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Startup: PowerReg Scheduler.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: BT Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra button: Corel Network monitor worker - {68B82A72-ED9F-40F8-9EA7-1F51341F6CC9} - (no file)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {68B82A72-ED9F-40F8-9EA7-1F51341F6CC9} - (no file)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Corel Network monitor worker - {68B82A72-ED9F-40F8-9EA7-1F51341F6CC9} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {68B82A72-ED9F-40F8-9EA7-1F51341F6CC9} - (no file) (HKCU)
O12 - Plugin for .mp3: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O12 - Plugin for .mpeg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O14 - IERESET.INF: START_PAGE_URL=http://bt.yahoo.com
O16 - DPF: Win32 Classes -
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab27571.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\commonyinsthelper.dll
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {CE69F98F-2AF3-4306-BAC6-A79070EDA1B4} (Zylom Loader Object) - http://eu.download.games.yahoo.com/zylom/activex/zylomloader.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - https://register.btinternet.com/templates/btwebcontrol014.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2B8C9EA4-5ACC-4860-A0D6-48CE149ED639}: NameServer = 213.120.62.103 213.120.62.98

Drabinka

 

Now rescan and check these:

R1 - HKCU\Software\Microsoft\Internet Explorer,Search = www.google.co.uk

R1 - HKLM\Software\Microsoft\Internet Explorer,Search = www.google.co.uk

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.co.uk

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = www.google.co.uk

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...b/*http://uk.docs.yahoo.com/info/bt_side.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.google.co.uk

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://bt.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...b/*http://uk.docs.yahoo.com/info/bt_side.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sp/*http://uk.search.yahoo.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = www.google.co.uk

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,(Default) = http://www.google.co.uk

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/su/*http://uk.search.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank

O3 - Toolbar: &SearchInWeb Bar - {552EAAE2-C510-11D8-A251-000244638831} - C:\WINDOWS\SYSTEM32\bandact.dll

O4 - HKLM\..\Run: [SYSTEM] lsas.exe

O4 - HKLM\..\Run: [WinInit] Win86.exe

O4 - HKLM\..\RunServices: [SYSTEM] lsas.exe

O4 - HKCU\..\Run: [SYSTEM] lsas.exe

O16 - DPF: Win32 Classes -

then close all browser windows and click "fix checked:

 

Are you sure about the BT/Yahoo entries? I ask because BTYahoo is my ISP.

 

Yes im sure. removing those isn't going to hurt a thing. Those only.

 

Mobo

Sorry for the delay in responding - been away for a couple of days.

I've done as you advised and everything seems fine now

Do I need to do anything else or should that resolve it?

Thank you very much for your help, you've been great.

Drabinka.

 

Wouldn't hurt to post another fresh log for final review.

 

Here goes...


Logfile of HijackThis v1.98.2
Scan saved at 22:50:59, on 14-Sep-04
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
E:\SUPPORT\avgserv.exe
E:\SUPPORT\avgcc32.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Panicware\Pop-Up Stopper Free Edition\PSFree.exe
D:\Program Files\FinePixViewer\QuickDCF.exe
D:\Program Files\Microsoft Office\Office\Osa.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Steve & Sandie\My Documents\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://bt.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: BT Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN TOOLBAR\01.01.1601.0\EN-US\MSNTB.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [AVG_CC] E:\SUPPORT\avgcc32.exe /STARTUP
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\Program Files\Panicware\Pop-Up Stopper Free Edition\PSFree.exe"
O4 - Startup: Event Reminder.lnk = D:\Program Files\Mindscape\PrintMaster\PMREMIND.EXE
O4 - Startup: Exif Launcher.lnk = D:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Startup: Lotus QuickStart.lnk = C:\lotus\wordpro\ltsstart.exe
O4 - Startup: Microsoft Find Fast.lnk = D:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: Office Startup (1).lnk = D:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Startup: PowerReg Scheduler.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: BT Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra button: Corel Network monitor worker - {68B82A72-ED9F-40F8-9EA7-1F51341F6CC9} - (no file)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {68B82A72-ED9F-40F8-9EA7-1F51341F6CC9} - (no file)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Corel Network monitor worker - {68B82A72-ED9F-40F8-9EA7-1F51341F6CC9} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {68B82A72-ED9F-40F8-9EA7-1F51341F6CC9} - (no file) (HKCU)
O12 - Plugin for .mp3: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O12 - Plugin for .mpeg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O14 - IERESET.INF: START_PAGE_URL=http://bt.yahoo.com
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab27571.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\commonyinsthelper.dll
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {CE69F98F-2AF3-4306-BAC6-A79070EDA1B4} (Zylom Loader Object) - http://eu.download.games.yahoo.com/zylom/activex/zylomloader.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - https://register.btinternet.com/templates/btwebcontrol014.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2B8C9EA4-5ACC-4860-A0D6-48CE149ED639}: NameServer = 213.1.119.98 213.1.119.97

 

Thats a clean log.

 

Thanks again for your help.

The problem has gone away but I've started experiencing something else - hope it's appropriate to post it here?

If I stay on an internet site for a few minutes a floating window appears telling me to download a spyware stopper and a tool bar appears at the bottom of the page with links to various things.

The floating window obscures most of the screen and the only way to get rid of it seems to be to reload the page or go to a different site.

This happens across a wide range of sites so does not appear to be related to any particular one. I have done a further HJT scan and it appears to be very similar to the clean log previously posted. I've posted it anyway below.

Any ideas what is causing this annoying problem?

Logfile of HijackThis v1.98.2
Scan saved at 10:44:41, on 19-Sep-04
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
E:\SUPPORT\avgserv.exe
C:\WINDOWS\Explorer.EXE
E:\SUPPORT\avgcc32.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Panicware\Pop-Up Stopper Free Edition\PSFree.exe
D:\Program Files\FinePixViewer\QuickDCF.exe
D:\Program Files\Microsoft Office\Office\Osa.exe
C:\Program Files\BT Yahoo! Internet\DialBTYahoo.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Documents and Settings\Steve & Sandie\My Documents\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://bt.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://bt.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: BT Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_2_3_0.DLL
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN TOOLBAR\01.01.1601.0\EN-US\MSNTB.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [AVG_CC] E:\SUPPORT\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [BTopenworld] "c:\program files\bt yahoo! internet\DialBTYahoo.exe" /ReInstallAutoDial
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\Program Files\Panicware\Pop-Up Stopper Free Edition\PSFree.exe"
O4 - Startup: Event Reminder.lnk = D:\Program Files\Mindscape\PrintMaster\PMREMIND.EXE
O4 - Startup: Exif Launcher.lnk = D:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Startup: Lotus QuickStart.lnk = C:\lotus\wordpro\ltsstart.exe
O4 - Startup: Microsoft Find Fast.lnk = D:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: Office Startup (1).lnk = D:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Startup: PowerReg Scheduler.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: BT Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra button: Corel Network monitor worker - {68B82A72-ED9F-40F8-9EA7-1F51341F6CC9} - (no file)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {68B82A72-ED9F-40F8-9EA7-1F51341F6CC9} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Corel Network monitor worker - {68B82A72-ED9F-40F8-9EA7-1F51341F6CC9} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {68B82A72-ED9F-40F8-9EA7-1F51341F6CC9} - (no file) (HKCU)
O12 - Plugin for .mp3: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O12 - Plugin for .mpeg: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin3.dll
O14 - IERESET.INF: START_PAGE_URL=http://bt.yahoo.com
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab27571.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\commonyinsthelper.dll
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {CE69F98F-2AF3-4306-BAC6-A79070EDA1B4} (Zylom Loader Object) - http://eu.download.games.yahoo.com/zylom/activex/zylomloader.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - https://register.btinternet.com/templates/btwebcontrol014.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2B8C9EA4-5ACC-4860-A0D6-48CE149ED639}: NameServer = 213.1.119.98 213.1.119.97

 

your machine is still infected by bugs
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
D:\Program Files\FinePixViewer\QuickDCF.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
,remove these ,and you need an advice mate ,look around for a link to a program called tds3 ,and clean your machine .
if you need more infos ,email me .good luck

 

I'm confused.

The first and third item mentioned in the last post were not present in the most recent log and the other item (FinePixViewer/QuickDCF.exe) is software related to my digital camera.

 

you right ,there is indeed a bug called pix viewer ,wich is different than yours , your recent log look clean .