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Did not receive IP address

Discussion in 'Virus & Other Malware Removal' started by luctheking, Feb 23, 2013.

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  1. luctheking

    luctheking Thread Starter

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    Hi guys! For the past 2 days I have been having a problem with my laptop taht, actually a bit old. I also have another pc, a desktop, with a d-link modem and wireless router (DIR-615). The problem is that I can't go on the internet with my laptop, because of a certrain error on the Intel PROSet Troubleshoot: "Did not receive IP addresss", in fact the IP address was written as 0.0.0.0, and when I open the internet browser I can't go on to any page. IO have tried everything, believe me, from switching off every thing, to reinstalling the router, but nothing seems to resolve the error.

    Could you guys kindly help me?
     
  2. etaf

    etaf Moderator

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    i assume the desktop is working OK on the router - correct

    ------------------------------------------------------------------------
    Modified From a Johnwill post

    IP addresses of all zeros are normally caused by one of the following.

    Diagnosis:

    1. Firewall / security suite
    2. DHCP Service not running.
    3. Duplicate IP address on the network.
    4. Bad NIC card drivers.
    5. Defective NIC hardware.

    Resolution:

    1. What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG etc
    2. Check Control Panel, Administrative Tools, Services. The DHCP Client service should be Started and its Startup Type should be Automatic.
    3. Turn off ALL of the computers and other network connected devices, restart (power cycle) the router, then restart all the computers and other network devices.
    4. Check for upgraded drivers and/or reload the Network drivers.
    5. uninstall the adapter and restart PC - windows will re-install the drivers - I would goto device manager and right click on the adapter and uninstall/remove and then restart the PC and let windows re-detect the hardware and reinstall the driver

    ------------------------------------------------------------------------

    How to power cycle

    “power cycle” process to reboot or reset the modem/router
    • Switch off all the devices modem, router and computers also unplug their power cables.
    • Wait at least 1 to 5 minutes,
    • Plug the power cords back in, but don’t switch them on.
    • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
    • Next switch on the router (if a separate device) and then wait for a few minutes for it to settle and all the lights to become stable.
    • Now turn on your computer, You should now be able to access the Internet.
    ------------------------------------------------------------------------
     
  3. luctheking

    luctheking Thread Starter

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    Thank you for your awnser:

    1. I currently don't have an antivirus, but I have alreay tried checking on my firewall, wether it's blocking the internet, but I can't get to the firewall options, fopr some reason

    I think I found the solution: I went to control panel, admin tools and services, and I found that the DHCP is not on, I have tried to start it but I get another error: "error 1075: The dependancy service does not exist or has been marked for deletition".

    I think it's something serious, can I resolve the problem??
     
  4. etaf

    etaf Moderator

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    hopefully

    would you do this - service status and also run fabar
    ------------------------------------------------------------------------
    Status of Services

    We would like to see some status information for each of the services listed below.

    To do this goto

    Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    Type the following command
    SERVICES.MSC

    OR
    Control Panel>
    Administrative Tools>
    Services>

    then for each of the services listed below - Please post back the following status information;
    If the service is set to Started or Stopped
    and
    If the service is set to Automatic or Manual

    • COM+ Event System (for WZC issues)
    • Computer Browser
    • DHCP Client
    • DNS Client
    • Network Connections
    • Network Location Awareness
    • Remote Procedure Call (RPC)
    • Server
    • TCP/IP Netbios helper
    • Wireless Zero Configuration (XP wireless configurations only)
    • WLAN AutoConfig (Windows 7 & Vista wireless configurations only)
    • Workstation


    If any of those services are not started/running,
    then right click on the service
    then from the menu choose properties and now check the dependencies.

    for each dependency entry - Check each of one of the dependencies and see which one is preventing the service from running/starting.

    ---------

    ALSO if you can copy this program to the PC - can you run and post back the report


    ------------------------------------------------------------------------
    Services - Fabar Service Scanner, free

    We would like to see some status information for each of the services on the PC goto

    http://www.technibble.com/fabar-service-scanner/

    and download the free scanner tool

    Theres a Direct link to the program here
    http://download.bleepingcomputer.com/farbar/FSS.exe

    Now "double click" on the downloaded file to run the scanner , the scanner program will now open

    tick all the options. and then click on scan

    the scan results will open automatically in a seperate window in the notepad program.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste

    if you have any issues. A log file called FSS.txt will be created in the same directory as the program is run from.

    ------------------------------------------------------------------------
     
  5. luctheking

    luctheking Thread Starter

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    SERVICES:

    COM+ Event System: Started, Manual
    Computer Browser: Started, Automatic
    DHCP Client: Stopped, Automatic
    DNS Client: Stopped, Automatic
    Network Connections: Started, Manual
    Network Location Awareness: Stopped, Manual
    Server: Started, Automatic
    TCP/IP NetBIOS Helper: Stopped, Automatic
    Wireless Zero Configuration: Stopped, Manual (I use Intel PROset Wireless)
    Workstation: Started, Automatic

    Thee are the services' status you asked me...
    Afterwards I will download the program and will let you know.Untile then, can you deduce something from these services' status?
     
  6. etaf

    etaf Moderator

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    then right click on the service
    then from the menu choose properties and now check the dependencies.

    for each dependency entry - Check each of one of the dependencies and see which one is preventing the service from running/starting.

    once we have the list of dependencies - we can check each one and see if running

    see my screen shot below - you will need to click on the + of each dependency
     

    Attached Files:

  7. luctheking

    luctheking Thread Starter

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    Thank you very much, I'll try then let you know... Do I still need to install Fabar Scan System?
     
  8. luctheking

    luctheking Thread Starter

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    I just checked and on the dependancies tab, it's written "NO DEPENDANCIES"
     
  9. etaf

    etaf Moderator

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    yes please

    what windows version are you running, XP, Vista, W7 or W8

    anyway to post a screen shot ? of
    To post a screen shot of the active window.
    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    see here
    http://www.pcadvisor.co.uk/opinion/windows/3415854/how-take-screenshot-in-windows-8/
    http://www.pcadvisor.co.uk/how-to/windows/3405830/how-take-screenshot-in-windows-8/

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  10. luctheking

    luctheking Thread Starter

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    I have got XP, this is the screenshot:

    [​IMG]
     
  11. etaf

    etaf Moderator

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    this could be a virus /malware issue
    lets see what fabar reports back

    do you have a recovery XP CD at all ?

    make and model of the PC

    lets see a screen shot
    Start>control panel>administrative tools> computer management > disk management - I want to see if the picture of the drives has a recovery partition
     
  12. luctheking

    luctheking Thread Starter

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    This is what Fabar told me:

    Farbar Service Scanner Version: 20-02-2013
    Ran by schetcuti (administrator) on 23-02-2013 at 14:40:40
    Running from "G:\"
    Microsoft Windows XP Service Pack 3 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============
    Dnscache Service is not running. Checking service configuration:
    The start type of Dnscache service is OK.
    The ImagePath of Dnscache service is OK.
    The ServiceDll of Dnscache service is OK.

    Dhcp Service is not running. Checking service configuration:
    The start type of Dhcp service is OK.
    The ImagePath of Dhcp service is OK.
    The ServiceDll of Dhcp service is OK.

    Tcpip Service is not running. Checking service configuration:
    The start type of Tcpip service is OK.
    The ImagePath of Tcpip service is OK.


    Connection Status:
    ==============
    Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
    There is no connection to network.
    Attempt to access Google IP returned error. Other errors
    Attempt to access Google.com returned error: Other errors
    Attempt to access Yahoo IP returned error. Other errors
    Attempt to access Yahoo.com returned error: Other errors


    Windows Firewall:
    =============
    sharedaccess Service is not running. Checking service configuration:
    The start type of sharedaccess service is OK.
    The ImagePath of sharedaccess service is OK.
    The ServiceDll of sharedaccess service is OK.


    Firewall Disabled Policy:
    ==================


    System Restore:
    ============
    Srservice Service is not running. Checking service configuration:
    The start type of Srservice service is OK.
    The ImagePath of Srservice service is OK.
    The ServiceDll of Srservice: "C:\WINDOWS\System32\srsvc.dll".

    sr Service is not running. Checking service configuration:
    The start type of sr service is set to Disabled. The default start type is Boot.
    The ImagePath of sr: "\SystemRoot\System32\DRIVERS\sr.sys".


    System Restore Disabled Policy:
    ========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
    "DisableSR"=DWORD:1


    Security Center:
    ============
    wscsvc Service is not running. Checking service configuration:
    Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
    Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
    Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
    Checking LEGACY_wscsvc: ATTENTION!=====> Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    File Check:
    ========
    C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
    C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
    C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
    C:\WINDOWS\system32\Drivers\tcpip.sys
    [2004-03-19 18:43] - [2008-06-20 12:51] - 0361600 ___AC () 29BD014BA827DA12D70B7C1B27F77A14

    ATTENTION!=====> C:\WINDOWS\system32\Drivers\tcpip.sys IS INFECTED AND SHOULD BE REPLACED.

    C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
    C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
    C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
    C:\WINDOWS\system32\netman.dll => MD5 is legit
    C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\WINDOWS\system32\srsvc.dll => MD5 is legit
    C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
    C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
    C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\WINDOWS\system32\wuauserv.dll
    [2004-03-19 18:45] - [2008-04-14 05:42] - 0006656 ____A (Microsoft Corporation) 35321FB577CDC98CE3EB3A3EB9E4610A

    C:\WINDOWS\system32\qmgr.dll => MD5 is legit
    C:\WINDOWS\system32\es.dll => MD5 is legit
    C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
    C:\WINDOWS\system32\svchost.exe => MD5 is legit
    C:\WINDOWS\system32\rpcss.dll => MD5 is legit
    C:\WINDOWS\system32\services.exe
    [2004-03-19 18:42] - [2009-02-06 12:11] - 0110592 ____A (Microsoft Corporation) 65DF52F5B8B6E9BBD183505225C37315


    Extra List:
    =======
    AvgTdiX(14) fssfltr(13) Gpc(6) IPSec(4) NetBT(5) NwlnkIpx(10) NwlnkNb(11) PSched(7) Tcpip(3)
    0x0E000000040000000100000002000000030000000E00000005000000060000000700000008000000090000000A0000000B0000000C0000000D000000
    IpSec Tag value is correct.

    **** End of log ****

    2. I do not have an XP recovery CD, because I got my laptop from my uncle.

    3. This is the screenshot:
    [​IMG]
     
  13. luctheking

    luctheking Thread Starter

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    Disc G is my HD which was attached the moment I took the screenshot
     
  14. etaf

    etaf Moderator

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  15. luctheking

    luctheking Thread Starter

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    Sorry I can't understand, what do I need to do?
     
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