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Disappearing/Freezing Cursor

269 views 3 replies 3 participants last post by  flavallee 
#1 ·
My cursor is constantly disappearing from the screen / freezing onscreen. I have clicked off the "Hide Cursor" option. I have disabled the HD Compatible Cursor so only the PS2 Cursor will be recognized. What I have done is not fixing the problem. I am using a 2019 Dell Inspirion laptop which has Windows 10 loaded on it. The only way I have been able to get the cursor working again is to do a hard shut-down and reboot. I sometimes have to do this 3 or 4 times before the cursor will appear again. I am not using a mouse. I am using only the touchpad of my laptop. I apologize, but I could not get your System Info Utility to run. Any advice for a permanent fix will be greatly appreciated! Thank You!
 
#2 ·
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20210312231256.000000-300
Processor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, Intel64 Family 6 Model 142 Stepping 10, CPU Count: 8
Total Physical RAM: 8 GB
Graphics Card: Intel(R) UHD Graphics 620, 1024 MB
Hard Drives: C: 916 GB (846 GB Free);
Motherboard: Dell Inc. 0F1VY1, ver A00, s/n /F4N8XS2/CNCMC008CK0037/
System: Dell Inc., ver DELL - 1072009, s/n F4N8XS2
Antivirus: Norton Security, Enabled and Updated
I've copied-and-pasted your log here from your other thread.
You need to keep everything in one thread and not start a new thread.
I've requested your other thread be closed.

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