1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Disconnect pop-up window?

Discussion in 'Web & Email' started by idleriver, Sep 2, 2002.

Thread Status:
Not open for further replies.
Advertisement
  1. idleriver

    idleriver Thread Starter

    Joined:
    Apr 10, 2002
    Messages:
    54
    I recently had to reinstall my internet explorer and all my connections back onto my computer. Since doing this when I close my internet window my pop-up window that asks if I'd like to stay connected or disconnect no longer pops up. I can still double click on the icon in the lower right hand side but the window was just more convenient. Does anyone know how to get it to come back on? Thanks for any advice!
     
  2. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Hi.

    I'm assuming the "Disconnect when connection may no longer be needed option" is enabled.

    If that's the case, try this:

    Start Regedit and got to the following registry key:

    HKEY_CURRENT_USER\RemoteAccess\Profile\"name of Connection"

    Now look at the following DWORDS.

    EnableExitDisconnect
    EnableAutodisconnect

    If either one has the data of 00 00 00 00, right click the value and select Modify.
    Change the data to 01 00 00 00.

    Also check this registry key.

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
    Settings

    Look at the DWORD EnableAutodisconnect

    If this value has the data of 00 00 00 00, change it to 01 00 00 00

    Remember to reboot the computer.

    Good luck,
     
  3. idleriver

    idleriver Thread Starter

    Joined:
    Apr 10, 2002
    Messages:
    54
    You'll have to forgive me but I don't know much about computers. What is Regedit and how do I get to it? Thank you!
     
  4. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Start > Run > Regedit.

    What version of Windows are you running? If Win 98 or ME, back up your Registry before you start editing it:

    Start > Run, type Scanregw, click OK, answer yes to make a fresh Registry backup.

    If you're running Win XP, create a Restore Point.

    This is good practice, as changes in the Registry can not simply be undone.

    You'll see a Windows Explorer interface which you navigate in much the same way: click the plus signs in order to expand the branches.

    The contents of those 'subfolders' (or registry (sub)keys, as they are really called) are, when you click to highlight them, displayed in the right hand window.

    The entries there are called Registry values.

    A DWORD is a type of registry value.

    So (example) navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
    Click once on the Internet Settings subkey in order to highlight it and to display its contents in the right hand window.

    See whether one or both of the DWORD values EnableExitDisconnect and EnableAutodisconnect are there.

    Check their value. If it's not correct, doubleclick it, which will bring up an edit box, and change it to what it should be.

    Etcetera.

    When you're finished, close Regedit, and reboot.
     
  5. idleriver

    idleriver Thread Starter

    Joined:
    Apr 10, 2002
    Messages:
    54
    Thank you so much for taking the time to type out such detailed instructions. They were easy to understand which is a must when dealing with my feeble mind! LOL! The values were already 01 00 00 00 so I don't know what's wrong with it. Thanks for the help!
     
  6. Mosaic1

    Mosaic1

    Joined:
    Aug 17, 2001
    Messages:
    7,486
    Tony mentioned this briefly before he gave you the registry instructions. But I am not sure you actually did have a look.



    Internet Options>Connections tab
    In the Dial-up settings box click your connection and click on the Settings button. Click on Advanced.
    Check the box "Disconnect when connection may no longer be needed".
     
  7. idleriver

    idleriver Thread Starter

    Joined:
    Apr 10, 2002
    Messages:
    54
    It's checked too. Thank you for replying though. I'm not sure why it would do this. It worked fine before. I don't know why it wouldn't work now. Thanks for the help though!
     
  8. Mosaic1

    Mosaic1

    Joined:
    Aug 17, 2001
    Messages:
    7,486
    Sometimes Windows needs a little reminder (that goes for IE too)
    See if unchecking the box, signing off and then rechecking the box makes a difference.
     
  9. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Also, at the same location, the other box ( "Disconnect if idle for 'nn' minutes" ) should remain unchecked, or it will probably override the other one.
     
  10. idleriver

    idleriver Thread Starter

    Joined:
    Apr 10, 2002
    Messages:
    54
    I tried both of your suggestions but it still won't work. But thank you both for all the help and information.
     
  11. Mosaic1

    Mosaic1

    Joined:
    Aug 17, 2001
    Messages:
    7,486
    When all else fails, you might try repairing Internet Explorer and see if it helps.

    In control panel>Add Remove Programs
    Scroll to the Internet Explorer entry and highlight it.
    Click the remove Button. Three choices will pop up. Choose Repair.
     
  12. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Is IE selected as the "default" browser? Also, sometimes other running programs can cause this if they require an internet connection.
     
  13. idleriver

    idleriver Thread Starter

    Joined:
    Apr 10, 2002
    Messages:
    54
    Where do you go to check if IE is the default browser? Thanks for all the suggestions. You guys are great!:) I am off to try and repair it now. I'll let you know how it goes! Thank you!
     
  14. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Look in the Tools > Internet Options > Programs tab, and check the option there.
     
  15. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/93880