Solved Disconnecting from wifi


Thread Starter
Sep 2, 2012
I have a fairly new computer (about 2 months old) and about 3 weeks ago, it started disconnecting from the wifi. The modem is less than a year old. Changed the router, and it's still doing it, only connecting quicker now. I have no idea how to fix it.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19041, Installed 20200820004702.000000-240
Processor: Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz, Intel64 Family 6 Model 142 Stepping 12, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) UHD Graphics, 1024 MB
Hard Drives: C: 143 GB (14 GB Free); D: 75 GB (58 GB Free);
Motherboard: Micro-Star International Co., Ltd. MS-AEC21, ver 1.0, s/n K516365456
System: American Megatrends Inc., ver MSI_NB - 1072009, s/n MSAEC2K6S0102952
Antivirus: Norton Security, Enabled and Updated
Mar 2, 2019
Please follow below steps to provide network information:

1. Right click on Windows button and select "Windows PowerShell"
2. Copy bellow code and right click into the console to paste:

ipconfig /all > $home\Desktop\ipconfig.txt
Get-NetAdapter | ? HardwareInterface | select * > $home\Desktop\adapter.txt
3. Hit enter then zip up following files on your desktop:
- ipconfig.txt
- adapter.txt

4. Share your zip file here.

I'm having difficulty finding out model of your PC or laptop, is this a laptop or PC? and what model?
You can also run msinfo32.exe as Administrator in windows search, File -> Save and share info.


Thread Starter
Sep 2, 2012
OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Micro-Star International Co., Ltd.
System Model CML-U PRO 24X 10M (MS-AEC2)
System Type x64-based PC
System SKU AEC2.8
Processor Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz, 2592 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 8.10, 1/9/2020
SMBIOS Version 2.8
Embedded Controller Version 255.255
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product MS-AEC21
BaseBoard Version 1.0
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name DESKTOP-A8QJBQL\tanya
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.85 GB
Available Physical Memory 4.59 GB
Total Virtual Memory 9.10 GB
Available Virtual Memory 5.96 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes


Mar 2, 2019
Hello, there is a newer driver available which resolves following among several issues present in current driver:
Under some circumstances, a system may fail to automatically reconnect to the Access Point after returning into the RF range.
With certain HW/SW configurations, random network disconnection may occur and require reconnecting manually
Data transfer performance might be reduced when PC to cellphone connection shifts from Wi-Fi Direct to 2.4 GHz Access Point.
After resuming from Sleep mode on systems with Modern Standby, throughput performance might be reduced.
A network disconnection might occur after the system is sitting idle.
A network disconnection might occur, along with Wi-Fi driver Event ID 5005, while streaming online videos at 2.4 GHz.
Intel® Wireless adapters might not connect to access points with TKIP encryption
To eliminate these issues please install below driver:
On the left side download 64bit driver, install and reboot system.

If you still have issues after installing this driver then:
1. Right click on Windows button and select "Windows PowerShell (Admin)"
2. Copy below code and right click into console to paste and press enter
netsh wlan show networks mode=bssid
3. From the output identify your network to which you connect
4. Take a look at channel value for your network

If the channel value is close to channel values of other networks log into router and change channel to value that is not same or close to channels of other networks to prevent interference.
Restart router after changing router settings.

If you still have problems follow below steps to change DNS to google DNS:

In the same dialog where you changed DNS, please also manually specify IP as follows:
IP Address:
Subnet mask:
Default gateway:


Thread Starter
Sep 2, 2012
Installing the driver fixed the problem. Thank you. But one question; When I turn on my computer, I have to manually click on the wifi to connect. When I go into properties, it's turned "on" where it says connect automatically. So I'm not sure what I have going on.

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