1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Disconnections from game servers

Discussion in 'Networking' started by corkscrew_1, Jan 15, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. corkscrew_1

    corkscrew_1 Thread Starter

    Joined:
    Jan 14, 2011
    Messages:
    4
    I've recently begun experiencing a loss of connection to game servers after a about 10 minutes of gameplay. It'll suddenly just lose connection, and I'll usually just time out and lose connection to the server. However, for Team Fortress 2, with a longer timeout time, it'll have enough time to recover, and I regain connection. For most other games, I just lose connection to the server.

    The problem doesn't seem to be caused by my ISP; the connection is quite steady if I'm just browsing the internet or playing flash games. I've already tried restarting the router. It also doesn't seem to be caused by the firewall. I tried disabling it earlier and then testing the connection, to no avail. I don't think it's caused by any kind of virus. I use Norton Security Suite, and it only detected dsupdate.exe (which after some searching, seems to be a false positive).

    I have a Windows 7 Home Premium 64-bit, if that matters.

    Sorry if I'm missing any information that could be important on here; I'm not too familiar with connections.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    any other devices on the router getting disconnected

    I would try the following

    Update the router firmwars - whats the make and model of router
    Update the PC Network adapter - whats the make and model are you connected by Cable or wireless to router

    its possible Norton could be causing the issue - is norton the limited version that supplied on the PC or is this something you have purchased ? - it maybe worth completely removing with the norton removal tool - but if its not the cause you will need the media and subscription keys information to put back on
    if demo version , then the windows 7 firewall and Microsoft Security Essentials is a good combination - if you read the security forum

    post back the following when its all working OK and then repeat all the tests when it disconnects

    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    We would like to see the results from ipconfig /all post back the results here
    -> Start
    -> (XP - enter the following in the RUN box)
    cmd /k ipconfig /all
    -> (Vista or Windows 7 - enter the following in the Search box)
    cmd /k ipconfig /all

    A black box will appear on the screen -
    rightclick in the box
    select all
    enter
    control key + C key - to copy

    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {Ping Tests}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
     
  3. corkscrew_1

    corkscrew_1 Thread Starter

    Joined:
    Jan 14, 2011
    Messages:
    4
    Hi etaf, thanks for replying.

    I don't think it's a problem with the router or adapter, since my brother's computer which is virtually identical is connected the same way, and he has no problems with the connection. The connection's much steadier today. I played for about 30 minutes before a slight hiccup for a few seconds, while yesterday it would disconnect for about 30 seconds. Either way, I'm not sure whether that was the same problem or just a server problem. It may be that my ethernet cable is damaged; it's a relatively old one and I haven't changed it for a while. I'll get to checking that later.

    EDIT: Oh, and I have the full version of Norton. I don't think it's causing the problem, since my brother has the same thing. I also can't run the tests. When I disconnect from the server, it's fine, and I can refresh and see other servers.
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    and playing the same games ?
    Swap with your brothers
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/974764

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice