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Display Driver Problem.

1K views 7 replies 3 participants last post by  Cookiegal 
#1 · (Edited)
Tech Support Guy System Info Utility version 1.0.0.4
Device Name:
Dell Precision M6600 Mobile Workstation
OS Version: Microsoft Windows 7 Enterprise, 64 bit
Processor: Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 8
RAM: 12245 Mb
Graphics Card: Standard VGA Graphics Adapter, 3 Mb
Hard Drives: ssd 120gb
Motherboard: Dell Inc., 04YY4M
Antivirus: None

In my Bios System Info:
Video Controller Card is: AMD FirePro M8900 Mobility 2048mb.:cool:

But in desktop display by using "dxdiag" command the Display Info is same as the TechGuy.
It's missing driver is not found in Device Manager.
I also updated my AMD Graphics Card driver to its official website but AMD FirePro Control Center still error message "No AMD graphics driver is installed, or the AMD driver is not functioning properly". :(
or
After installing the AMD Driver "Blank screen appear on Window Startup".
 
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#2 · (Edited)
Dell Precision M6600 Mobile WorkStation (support site)

HERE is the listed driver for its AMD FirePro M8900 Mobility graphic device for Windows 7 64-bit.

This graphic driver was released about 6 years ago, so there's probably a more updated version at the AMD drivers site.

What's the exact 7-character "service tag/serial" number on that laptop?

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Your copy of Windows 7 Enterprise 64-bit doesn't have Service Pack 1, so it's my guess it's non-genuine and may have issues imbedded in it.

Download MGADiag and save it to your desktop.

Double-click on MGADiag.exe to launch the program.

Click "Continue".

Ensure that the "Windows" tab is selected (it should be by default).

Click the "Copy" button, then leave the report window open.

Paste the report back here in your next reply.

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#3 ·
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
Windows Product ID: 00392-918-5000002-85333
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {023C9EA6-D970-4894-BD26-95342D25C38C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Shawwal\AppData\Local\Programs\Opera\launcher.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{023C9EA6-D970-4894-BD26-95342D25C38C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85333</PID><PIDType>1</PIDType><SID>S-1-5-21-10059752-1742367482-3569271203</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M6600</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="6"/><Date>20120809000000.000000+000</Date></BIOS><HWID>B3483F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CBX3 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00392-00170-918-500000-03-1033-7600.0000-3242018
Installation ID: 005122623422503231275930956212164335045995681852718966
Partial Product Key: HVTHH
License Status: Licensed
Volume activation expiration: 259080 minute(s) (179 day(s))
Remaining Windows rearm count: 1
Trusted time: 11/21/2018 3:27:40 PM
Key Management Service client information
Client Machine ID (CMID): 66d32dd3-86b0-4940-9d31-8ff7681ca3f0
DNS auto-discovery: KMS name not available
KMS machine extended PID: 05426-00168-152-539432-03-1033-9200.0000-2222016
Activation interval: 43200 minutes
Renewal interval: 43200 minutes
KMS host caching is enabled
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAgACAAAAAgABAAEACrYowBj80PdimEYahhE+12I9FKUiryB9LnM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL CBX3
FACP DELL CBX3
HPET A M I PCHHPET
BOOT DELL CBX3
MCFG DELL SNDYBRDG
TCPA
SSDT DELLTP TPM
SSDT DELLTP TPM
SSDT DELLTP TPM
SLIC DELL CBX3
SSDT DELLTP TPM
 
#4 ·
Thanks,
Flavalle.
I just recently installed my all "Window Updates". After installing that - Serive Pack 1 is properly installed.
I also activated my Window my using KMSpico software - (which is used to permanently activate any version of Windows).
I also uploaded my Window Report which you said.

Another thing is my Bios version is A12 but the driver you send me their supported version is :
Version
Version 8.85.7.8-VW, A04

Can i upgraded my version for downloading and installing this driver.
 
#5 ·
Thanks for submitting the MGADiag log - which shows you have a non-genuine copy of Windows 7 Enterprise 64-bit.
And you confirmed that by advising how you activated it.
One of the forum Moderators will need to advise you further.

The most current BIOS version for your laptop is A18 - which was released this month.

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