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Display is Black

Discussion in 'Hardware' started by jharding, Jul 26, 2006.

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  1. jharding

    jharding Thread Starter

    Joined:
    Jun 20, 2000
    Messages:
    148
    Hi,
    I made a mistake, in hindsight.
    Earlier I went to the NVADIA web site to download the device driver and
    they had incomplete instructions as to how to proceed which I followed. ( particular graphics card (plug & play monitor and NVIDA GeoForce Ti 4600 )They
    had one remove the device driver for the monitor/video card and said later
    to download the new device driver, when they should have had one download
    the driver first prior to deleting the device driver in control panel. I have now
    downloaded it from the site you recommended.

    However I have no display so that I can follow the installation
    instructions.

    The help I need is that I now have no display to see and work from. I
    have display until the "Welcome" is done and then it is blank after two
    seconds when both welcome and the grassy knoll are briefly seen then to
    completely disappear.

    If I take the video card out and reboot, then shut it down and put it
    back in would that reinstall a back up device driver from windows used normally
    by Safe Mode?

    I am not sure if my computer also has a separate video part as part of
    the motherboard. Does it? Would that help?

    I am unable so far to boot into safe mode it just keeps recycling. I
    have a 2004 version of Koppix 3.7 which is a boot disk. I can see some
    of the computer from there.

    Any suggestions how I can complete the instructions with no display or
    only through koppix?

    Can you do it by remote control if I know my IP
    address?

    Would installing another parallel operating system temporarily solve the problem?

    I have used repair install twice to no avail. I also tried the PCI setting in BIOS which made no difference. I have good display during the reinstallation process. At the end it often seems to show the icons of the grassy knoll on the sides and the "Welcome" message that is blue still in the center for amaybe 5 seconds then the screen is black, then it seems to go on standby, later, at times, it seems to reboot.


    NOTE CORRECTED CPU INFORMTION
    I have a Gateway computer with an Intel Pentium III processor, 1GB Ram and 2.5 MHz. It that is about four years old.
    I use Microsoft Windows XP Professional Version 2002 Service Pack 2.
    The C drive is 300GB formatted into a 137 drive C, with the remainder not used, as this computer configuration won't format and recognize a larger drive for drive C.
    I have about 78GB unused on the C Drive. I have MediaCom Cable Internet connection which is on all of the time.
    Any help you can give is greatly appreciated.
    Jim Harding
     
  2. qldit

    qldit

    Joined:
    Mar 18, 2005
    Messages:
    3,390
    Good Afternoon Jim, I understand you are running Knoppix probably as a live system is that correct?

    You also mention you are running W-XP.

    Is that a dual booting system or are you trying to troublshoot with Knoppix?

    Your description is symptomatic of the video in knoppix being out of range for your monitor and I suspect this may also be the problem with Windows.

    For some reason you do not appear to be able to boot to safemode in windows.

    It may be an idea to leave the Linux out of the situation for the time being until you can sort out the problem with your windows system.

    Is that a suspected viral affected machine or some other hard drive problem that you suspect may be stopping you boot to windows?

    There seems to be a bit more involved for your circumstance to happen.

    qldit.
     
  3. qldit

    qldit

    Joined:
    Mar 18, 2005
    Messages:
    3,390
    Me again Jim, I have been thinking about this problem and you appear to mention you can't get into "Safe-Mode".
    Is that correct?
    Have you tried Tapping F8 during the initial boot, that should take you to a menu where you can select Safe Mode, and the machine should boot to that area.
    This uses a different video driver system and should allow you to have a display.

    If you can get there, go into the control panel > display > settings and reduce all your settings and screen size and try that in a normal boot.

    Running a hard drive with incorrect settings is prone to create problems, but that is a problem for later consideration.

    qldit.
     
  4. jharding

    jharding Thread Starter

    Joined:
    Jun 20, 2000
    Messages:
    148
    This gives a summary.
    I was only using Koppitx as a diagnostic tool. It is a boot CD. It can also carry out some operation. I have very little familiarity with it as I bought it one time just to make sure my data was still on a hard drive so that I could recover it. I don't remember some of the questions so will send this and reply more.
    thanks

    Two to three weeks ago I began to notice a problem . My computer
    display would turn off and on for no reason and everything began to get
    slower and slower. Also the display seems frozen for say five seconds it
    then blanks out and then comes back on and I see some progress was still
    being made when the display was blank (such as running an anti-virus
    program, or System Mechanic Ram Defragger. Also some of the display does
    not display and sometimes when I move the cursor over it or click in the
    area more of the details of the picture of the program will become
    visable. If I try to move a panel from the middle of the screen to the
    side so I can see a second panel of another program simultantously the
    display looks like I cut the panel and the left third is left where it
    started and the right panel (if I moved it to the right) is
    approximately where it is supposed to be once the display comes back on.
    The right half may still not be displaying properly even though in is in
    the neighborhood of where it belongs. Dials within the display may be
    too far to the right, or I may see parts of two images of the same panel
    of the same program on top of each other and one more to the right 0 the
    direction I moved it. Using refresh a couple of times did not change
    the latter. The left 1/4th of the panel is missing on both of the
    images and the 2/3 rds or 3/4th images of the right are only partially
    present. Some Icons are black. Most eventually are regular color.
    Infrequently, but at times the computer would beep which I think means
    that it has maxed out something like RAM or the CPU. When it looked
    like most memory was used two programs seemed to be hoading the RAM -
    explorer.exe and printscreen. Normally these are no big deal.
    At the repair shop the problem was immeaiately visable on their display.
    When I have rebooted as soon as the Windows Welcome sign or if there is
    one before that sceen it immediately starts blinking as soon as there is
    something to display other than the "Black DOS type display" which shows
    your number and types of hard drives. Let me speak historically for
    background furher back. 6 weeks ago one of the viruses that attacks IE
    Explorer was caught by Symantec Anti-Virus and IE therefore could not
    install the msn.com home page A little later I found another virus or
    whatever, it attached itself to IE and wanted to make me sign in. I
    received instructions, found it and removed it.
    I have a Gateway computer with an Intel Pentium III processor, 512 Ram
    and 600 MHz. It that is about four years old.
    I use Microsoft Windows XP Professional Version 2002 Service Pack 2.
    The C drive is 300GB formatted into a 137 drive C, with the remainder
    not used, as this computer configuration won't format and recognize a
    larger drive for drive C.
    I have about 78GB unused on the C Drive. I have MediaCom Cable internet
    connection which is on all of the time.
    I have Norton SystemWorks 2006 and Norton Internet Security 2006. They
    are set to automatically update the computer as is the Windows XP update
    site.
    I ran the Norton scanner, and Norton anti-virus. I ran Spybot Search &
    Destroy, Spyblaster, Spyware doctor, Ad-Aware SE Personal, Registery
    Mechanic, System Mechanic Professional 6. they found a few problems but
    absolutely no change in the display turning off & on for no reason every
    five seconds or so and greatly slowing everything down.
    In addition to Internet Explorer I also have installed the following
    browsers: Netscape Explorer 8, Compuserve 7.0, (these are rarely used:
    MSN Explorer, MozellaFirefox, FlashPeak Slim Browser, avant Browser and
    Opera). I also have Microsoft Outlook, Microsoft Outlook Express, and
    Eudora (all latest versions).
    Other things that I have noticed that seem to go along with the problem
    of the display turning off and on are: I notice the cursor is unusual at
    times. Sometimes it is my usual arrow pointer. Other times it is two
    hands and one arrow simultaneously.
    CPU meter on System Mechanic says the cpu is doing nothing at all at
    times while at other times it says that it is 100% being used. The Ram
    is sometimes little used and at times completely used. NOTE: It can say
    that the CPU isn't working at all (isn't needing to work?) and very
    little RAM is being used and the display is paralyzed for 5 or so
    secnds. The proportions roughly are equal: display is frozen, display
    is black, and display is changing.
    I took the computer into Best Buy's Geek Squad and for a lot of money
    they backed it up and then ran their diagnostic software. The problem
    was immediately seen on their monitor that they hocked up to my cpu.
    They said the mechanical part of the computer is OK. Yhey said we just
    needed to reinstall the OS. I have now twice reinstalled the OS using
    the repair procedure (which I used on other computers before and with
    great success.) There is no positive improvement.
    I had to fix X so that I could access windowsupdate again.
    Twice I tried to use Windows SAFE mode to reboot to/from but it didn't
    accept that and kept recycling back to all of the boot options. I was
    able to use the other two types of selective reboot options.
    Geek Squad from Best Buy said it was likely the device driver for the
    monitor. A bad device driver or software for the Nadia etc. video Card?
    Per Nadia instructions: from the Control Panel I removed the Nadia
    device driver in order to install from main site. It had to reboot.
    The blinking was gone!!! And MS Windows installed a device driver that
    works good enough for a couples of minutes. Then It went to a black
    screen. I can gert maybe a minutes of normal screen and then it is
    black.
    ***** NOTE PLEASE NOW *********
    I could't use the safe mode as it simply kept cycling and restarting.
    I reinstalled Windows XP Professional Service Pack 2 three times and no
    significant difference or improvement w as noted. I am using a
    koppitz CD to boot from.. I can access the internet that way. I have a
    second older cpu I can download or get mail at.
    How do I get the proper device driver for my monitor and board? How,
    without a display can I see to make things work? How an I instll the
    proper software/device drivers with noawareness of whatis on the screem?
    I have done everything but change a motherboard on computers and am able
    to folloow specific instructions well.
    Do you have a fax number? Sometimes I have not been able to send e-mail
    successfully from my other computer.
    Help,
    Thanks for help that you can provide.
     
  5. jharding

    jharding Thread Starter

    Joined:
    Jun 20, 2000
    Messages:
    148
    Koppix is not a dual booting system but boot from CD. Video on Koppix is perfect. I had followed instructions on the main page NVADA web site that were too short. It had me delete the device driver before downloading the new one. I have the new one now but am unable to get enough video in the XP long enough to run the new device driver installation. I had though I could do it through the safe mode but it does not let me reach there. It says sorry unable to access safe mode and gives me the entir range of choices to boot from again. I have reinstalled W-XP three times and that did not solve it. all viruses etc were cleaned our and Geek Squad from Best Buy confirmed it. they said all I needed to do was reinstall windows but that didn't work.

    Yes I tapped F8 and I do get the selection screen. The other safe modes just do the same. I also changed bios to try to use PCI which is the other alternative on my cpu but that did not work either. the results were the same. Geek Squadchecked it out and said the mechine itslef is OK.
    Thanks for your ideas. Keep them coming.
    Jim
     
  6. qldit

    qldit

    Joined:
    Mar 18, 2005
    Messages:
    3,390
    Good Evening Jim, I understand pretty well where you are coming from.
    The Live Knoppix you are using virtually proves the operation of your machine components are most likely satisfactory.

    What I suspect has happened is that you poor P-3 is overwhelmed with activity and your machine is contaminated with replicated malware.
    Regrettably I would suggest your Norton is heavilly involved in your problem.
    Apart from possibly being crippled it becomes a massive nuisance and I normally don't suggest anyone use that program.

    I suggest scrapping the system, repairing it probably only makes it worse, especially when they get to this kind of state.

    I would suggest a complete drive clean, and test then reloading the operating system.

    Did you need to recover any files off that drive?

    Your Live Knoppix should allow you to do that, but you will need some suitable media to use for storage. Depending on what you want to save what media do you have?
    Flashdrive, CDburner (that will operate in Knoppix) etc.

    One easier alternative may be to consider finding a smaller hard drive and starting from there with a reload and keep it simple.
    This would allow you to recover any files you needed later.

    The idea of having a drive that is not properly identifying in BIOS kind of worries me.

    Do you have your original Windows disk?

    See what others might suggest.
    qldit.
     
  7. onsite

    onsite

    Joined:
    Oct 30, 2004
    Messages:
    605
    if some one has not mentione it reboot
    when the pc comes back on start taping the F8 key
    select video compatability mode
    at the desktop , right click on a blank space, properties, settings
    set it all really low
    then run your installation program
     
  8. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,443
    I believe a clean install of OS eliminating Norton is an excellent idea, but isn't anyone else wondering as I am if the video card either needs reseating, and maybe cleaning with alcohol, or isn't itself shot and the real problem here?
     
  9. qldit

    qldit

    Joined:
    Mar 18, 2005
    Messages:
    3,390
    Good Morning All, Anything tried is another possibility removed, but Rich I was kind of thinking that the screen refresh has been comprimised by the super slow and limited processing ability and obvious crippled windows operation.
    It is not all that uncommon to get that all black kind of screen with odd effects.

    The mention of having run Knoppix without problem really puts it back to the Windows system being completely "knobbled".

    My experience with Norton products infers that they are specifically targetted by malware writers and have become more of a liability to have installed in a machine than previously when the screwups caused by it were simpler.

    I don't like seeing drives in machines that are not properly detected in BIOS, so from my point of view this could also have some bearing.

    I do feel the basic problem here has been exacerbated by misdirected confidence in a product that is completely fallible.
    A bit like a "flak-jacket" made of nicely coloured tissue paper, apart from being useless it stains everything!
    I had a friend that used to swear by Norton, now he just swears at it!

    But then again I am very often wrong, so this is an opinion only.
    Everyone has different ideas.
    qldit.
     
  10. jharding

    jharding Thread Starter

    Joined:
    Jun 20, 2000
    Messages:
    148
    Thanks for the helpful advice. Especially to Onsite who got things going for me.
    When I set the video mode to the lowest resolution on the page that lists several reboot possibilities (after pressing F8 several times) I did get a very crude display. I double clicked the device driver to open it up into the Cab file. In control Panel, Hardware etc, I updated the device driver from the Cab file that I had just created.

    I rebooted. It took a very long time and then the Blue Screen of Death and message popped up saying that the driver had caused the system to get into a infinite loop. So I needed to reboot and perhaps the driver was a problem.

    On reboot it said that" the system had recovered from a serious error. The Display driver had stopped responding. The nv4-disp display driver had stopped working normally. Save your work and reboot the system to restore full display functionality. The next time you reboot tthe machine a dialog will be displayed giving you a chance to upload data about this failure to Microsoft." I did send the report to microsoft.

    Reboots have not improved things, I still have the lowest display settings possible and the icons are huge.. I still get the above messages about errors. When I click out of the messages and try to improve the quality of the display picture it immediately has a problem. Screen is black except for white blinking cursor in the upper left corner of the screen and it never goes away without rebooting. I checked in control panel add/remove programs and the device driver was there (NVIDIA Windows 2000/XP disply drivers size 20.18mb).

    The reboot was faster when I did warm or software reboots. So I shut it down completely and now the cold reboot is taking extremely long and it may be stuck again. It was stuck so I am rebooting gain.

    Same problem with the large icons. I removed the NVIDIA driver and rebooted and had a proper screen briefly. I Rebooted again and it was back to the big icons and the same error messages tha "The nv4-disp display driver had stopped working normally "

    From Control Panel the Add/Delete programs in Control Panel I deleted the NVIDIA driver and rebooted. Again a nice looking screen. In the Control Panel, Add/Remove program the NVIDIA driver from Gateway is correctly deleted.

    In Control Panel, System, Hardware , display driver the NVIDIA driver shows that it is present and it is the Microsoft version of the same driver. Previouslly I have been installing the same driver but that Gateway had directed me to download. Should it be removed???? That is if the Gateway version of the NVIDIA driver is present in Hardware display drivers section even though it is deleted in the Add/Remove secttion should it be removed both places.

    When the MS Windows driver appears in Hardware display drivers, there is not video driver or device that I can see in the Add/Remove part of Control Panel. What would add the MS Widnows driver? Would I have to reinstall the operating system again?

    When I tried to put it too my normal high resolution and color I got a black screen and itt froze so I had to reboot again. After reboot, if it did, I ended up with black screen that moving the mouse quite a while never "woke up." I could never change anything it was frozen. So I reinstalled windows (repair install) believing the Gateway driver would not install and probably the microsoft one would.

    I am beginning to wonder. When I get the reasonable sceen with low quality resolution and color but not the huge icons and cannot seem to improve either the resolution or color with out having a problem if the problem may still be the display card vs the device driver. Best uy said the display card and all hardware worked fine. Any other ways of checking it out on my own?
    wonder. When I get the reasonable sceen with low quality resolution and color but not the huge icons and cannot seem to improve either the resolution or color with out having a problem if the problem may still be the display card vs the device driver. Best uy said the display card and all hardware worked fine. Any other ways of checking it out on my own?

    After reinstallation and automatic reboot it said I was not connected to the internet to register uw microsoft. I went to skip and it stalled

    As it was loading I received a black screen that did not resolve when I thought it should. the black screen did not go away. I could not warm boot so turned it off and rebooted by turning the cpu back on. The original problems occurred. before WELCOME there were unusual total blue screens tthen the combinations of WELCOME with the icon and grassy knoll on the sides for a few seconds and then the black screen again. I am never able to get out of the black screen so have to cold reboot.

    I reboot using enable VGA disply mode again. I get the huge Icons but can see the display.
    in Control Add/Remove the NVIDA device drive is not installed. In system, Hardware, Display Drivers the NVIDIA GeoForce4 Ti 4600 (Microsoft Corporation) is listed. It was made in 2004. Notes say it is working properly. I noted my SB Audiology device driver had not loaded properly (only this time) so I updated it and it is OK now.

    I warm restart to see if the current display will hold or change.
    The original problems occurred. before WELCOME there were unusual total blue screens tthen the combinations of WELCOME with the icon and grassy knoll on the sides for a few seconds and then the black screen again. I am never able to get out of the black screen so have to cold reboot.

    I went back to enable VGA and rebooted. On Control Add/Remove NVIDA is not listed from either Gateway or Microsoft.

    In Hardware Device Drivers it listed the Microsoft NVIDIA device driver. It also said that it could not find a better one. And I did not reinstall the one gateway had me downlowd and install as it has never worked successfully. It is the lowest resolution. Again attempts to improve the resolution or color result in black screen for a long time. Clicking on and off. Finally it accepts medium quality color but most of the icons are black but do have the grassy knoll. Power saving kicked in, screen went black and I have been unabale to arouse it so far.

    I had to reboot. Extremely slow restart and installation of programs. Black screen for awhile. Then we are back to the lowest resoluion and color. Icons are black and the screen keeps turning on and off. Rest of the programs extremely slowly loaded. Screen on and off with most icons black. This is like the original problem except we can't get into the higher resulations or color modes.


    Thanks for your help.
    Jim Harding











    Thanks for your help.
    Jim Harding
     
  11. jharding

    jharding Thread Starter

    Joined:
    Jun 20, 2000
    Messages:
    148
    I am not sure when updating my situation if I should use "edit" or quick reply. Please let me know. Thanks

    I am beginning to wonder. When I get the reasonable sceen with low quality resolution and color but not the huge icons and cannot seem to improve either the resolution or color with out having a problem if the problem may still be the display card vs the device driver. Best uy said the display card and all hardware worked fine. Any other ways of checking it out on my own?

    After reinstallation and automatic reboot it said I was not connected to the internet to register uw microsoft. I went to skip and it stalled

    As it was loading I received a black screen that did not resolve when I thought it should. the black screen did not go away. I could not warm boot so turned it off and rebooted by turning the cpu back on. The original problems occurred. before WELCOME there were unusual total blue screens tthen the combinations of WELCOME with the icon and grassy knoll on the sides for a few seconds and then the black screen again. I am never able to get out of the black screen so have to cold reboot.

    I reboot using enable VGA disply mode again. I get the huge Icons but can see the display.
    in Control Add/Remove the NVIDA device drive is not installed. In system, Hardware, Display Drivers the NVIDIA GeoForce4 Ti 4600 (Microsoft Corporation) is listed. It was made in 2004. Notes say it is working properly. I noted my SB Audiology device driver had not loaded properly (only this time) so I updated it and it is OK now.

    I warm restart to see if the current display will hold or change.
    The original problems occurred. before WELCOME there were unusual total blue screens tthen the combinations of WELCOME with the icon and grassy knoll on the sides for a few seconds and then the black screen again. I am never able to get out of the black screen so have to cold reboot.

    I went back to enable VGA and rebooted. On Control Add/Remove NVIDA is not listed from either Gateway or Microsoft.

    In Hardware Device Drivers it listed the Microsoft NVIDIA device driver. It also said that it could not find a better one. And I did not reinstall the one gateway had me downlowd and install as it has never worked successfully. It is the lowest resolution. Again attempts to improve the resolution or color result in black screen for a long time. Clicking on and off. Finally it accepts medium quality color but most of the icons are black but do have the grassy knoll. Power saving kicked in, screen went black and I have been unabale to arouse it so far.

    I had to reboot. Extremely slow restart and installation of programs. Black screen for awhile. Then we are back to the lowest resoluion and color. Icons are black and the screen keeps turning on and off. Rest of the programs extremely slowly loaded. Screen on and off with most icons black. This is like the original problem except we can't get into the higher resulations or color modes.






    Thanks for your help.
    Jim Harding
     
  12. qldit

    qldit

    Joined:
    Mar 18, 2005
    Messages:
    3,390
    Good Morning Jim, when you want to update a reply, use the Post Quick Reply at the bottom of the typing box, it will simply be another posted item which is easy enough to understand is an update.

    Although you obviously believe your problem is a simple display malfunction, I do suggest it is significantly more in-depth, with possible corruption of other operating system components.

    If you visit the video card manufacturers site you should find a driver removal tool to actually remove that driver from the driver database, this should allow a return to a basic system and allow you to clean load a video driver without affect of any previous driver.

    You would appreciate that if your system has problems, this process will not address further than the graphics area and may also be affected during the install.

    qldit.
     
  13. dcbell

    dcbell

    Joined:
    Jul 11, 2006
    Messages:
    94
    I'm not sure if this will help your situation, but it worked for me when my video card drivers failed.

    1. Disable onboard graphics via Device Manager and make sure video settings are set to Auto instead of Onboard in BIOS.
    2. Insert card in PCI slot and plug monitor into video card.
    3. Restart into Safe Mode with Networking and uninstall any nVidia drivers.
    5. Restart into Safe Mode with Networking and download nVidia drivers from nVidia.com (PNY.com, dell.com, and driver cd drivers all failed).
    6. Cancel the hardware wizard.
    7. Do not run any other programs during installation of drivers.
     
  14. jharding

    jharding Thread Starter

    Joined:
    Jun 20, 2000
    Messages:
    148
    I downloaded NVIDIA device driver through Driver Agenct this time in case something was wrong with the other ones some way or another. The first two times installling it it said that it did not install correctly but did not say why. The third time it seemed to install correctly. I rebooted as instructed. The program message said that it had installed correctly, and the NVIDIA control panel was present and useable.

    It loaded at a nice resolution but the color was the lowest possible. When I tried to raise it to the middle color range things went black again, very slowly the display clicked on and off just as before. I got the unusual all light blue screens that flickered on and off a few times, then flickering on and off the Welcome pages, then grass knoll with no icons flashing on and off, then it seemed to, then power saving mode kicked in and was not arousable. sio I reboot again in the VGA mode.

    I note that several of my spyware-adware programs say I must not have an internet connection but IE is active. Compuserve mail can be reached but not the main poage. Netscape is not reachable. Even Norton systemworks wants me to activate a product that was activated 8 months ago. I was unable to acivate Norton as it says my subscripton has run out but that is not true. I did not register windows yet.

    I will be trying more of your suggestions, but will not be able to do so for about a week due to family comitments. Thank you all for all that you have done.

    Thanks for your help.
    Jim Harding
     
  15. qldit

    qldit

    Joined:
    Mar 18, 2005
    Messages:
    3,390
    G'day Jim, from that info it seems like you have a video setting error, have you altered any resolution settings or refresh rates, can you make all settings back to default?

    Where things become odd is that you mentioned the repair install previously, so far as I understood that should have reset those settings back to defaults, but it may not have.

    As a matter of interest, give this free A/V a try,
    http://www.s-cop.com/free-scanner.html
    Just stick it in a directory like C:\Smartcop open it there and run it from there, it is a simple little scanner and it does give a few false warnings, but it is excellent for learning if a machine has a major problem.
    Don't delete anything, just see what it might detect.

    Cheers, qldit.
     
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