Display Monitor only using vgasave

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samohtwerdna

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Jan 8, 2015
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1
Hello,

I'm trying to help a friend with her computer. She is having display problems after hdmi connecting to a TV. Now, with the laptop by itself, when I check the screen resolution says that the display monitor is using the vgasave as the display adapter, but in the device manager the display adapter says Intel(R) HD and the driver is fine and the device is working properly?

The computer refuses to sleep. Both sleep and Hybernate are grayed out on the Shutdown menu. I used the command line as an administrator and tried powercfg -h on it did not work because of vgasave out of date drivers warning.

I am including an Everest report on my friends hardware to help diagnose.

thanks,
Drew
 

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