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Display problems I think

Discussion in 'Windows XP' started by texyboots, Mar 5, 2015.

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  1. texyboots

    texyboots Thread Starter

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    Hello, I have a Dell Inspiron 530. I got it in 2009. I keep it updated, run scans regularly. My problem is my screen. It looks like it's in safe mode about 2/3 from the top and the rest of the screen is normal. I have tried changing the display, the graphics, brightness etc... and nothing works. HELP !!
     
  2. flavallee

    flavallee Trusted Advisor

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    Dell Inspiron 530 Desktop

    What's the description(brand name, model number, etc.) of the monitor connected to it?

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    Right-click MY COMPUTER, then click Properties - Hardware - Device Manager.

    Click the + in Display Adapters

    What's the description of the device listed there?

    Double-click that description to open its properties window, then click the "Driver" tab.

    What's the driver version and driver date listed there?

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  3. texyboots

    texyboots Thread Starter

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    Display adapter: Intel (R) G33/G31 Chipset family.

    Date: 1/13/2013

    Monitor: Dell SE198WFP (Analog)
     
  4. flavallee

    flavallee Trusted Advisor

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    Dell Inspiron 530 Desktop

    Dell SE198WFP Monitor

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    You didn't advise what driver version is listed.

    The most current Windows XP driver for the Intel G33/G31 Express Chipset Family graphics device is 6.14.10.5218.

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  5. texyboots

    texyboots Thread Starter

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    Yes thats the one I have
     
  6. flavallee

    flavallee Trusted Advisor

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    Okay, good. (y)

    I'm not there to see how to resolve the display problem, so you should make use of the monitor's on-line manual - user guide.

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  7. texyboots

    texyboots Thread Starter

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    I looked at the manual and nothing there helped. Not sure if this is related or not but win help and support or any troubleshooting tab won't open either. No error messages pop up just sometimes flashes a window then closes. Any suggestions ? Thank you
     
  8. flavallee

    flavallee Trusted Advisor

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    It sounds like the Windows XP operating system is damaged or corrupted.

    Have you been using any registry/file "cleaner/fixer/booster/tuneup" type programs?

    You may need to do a clean reinstall of Windows XP and get a fresh start.

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  9. texyboots

    texyboots Thread Starter

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    Yep, used all of those trying to fix the problem. Didn't do any good though. I've had driver booster on pc for a while now but didn't use the others until this problem showed up. How do I find the xp product key to reinstall win xp ? I think it either came preinstalled, cause I don't have it on paper anywhere.
     
  10. flavallee

    flavallee Trusted Advisor

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    It's a good chance then that the Windows XP operating system is trashed.

    What's the "service tag" number and/or "express service code" number on that Dell Inspiron 530 desktop?

    The 25-character product key will be on the Certificate-Of-Authenticity sticker on the case.
    (Do not submit that number here)

    Do you live in the U.S.A.?
    If you do, a restore disc kit for it can be purchased here.

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  11. texyboots

    texyboots Thread Starter

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    Yes I'm a Texas gal. What case are you talking about? The CN number on the back of the monitor?
     
  12. flavallee

    flavallee Trusted Advisor

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    I'm referring to the computer case, not the monitor.

    There should be multiple stickers on it.

    One will have the product key and Windows version that came pre-installed.

    One will have the "service tag" number and/or "express service code" number.
    (All Dell computers, monitors, printers, etc. have these numbers)

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  13. texyboots

    texyboots Thread Starter

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    Hmmm, for whatever reason, the xp cd came in a paper sleeve. Has a bar code with a number letter combination on back and I tried that but wasn't enough.
     
  14. flavallee

    flavallee Trusted Advisor

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    Please do the following:

    Download and save the TSG System Information Utility (SysInfo.exe) file to the desktop.

    After it's been downloaded and saved, double-click it to run it.

    Information about your computer will appear.

    Return here to your thread, then copy-and-paste the ENTIRE text here.

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  15. texyboots

    texyboots Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz, x86 Family 6 Model 15 Stepping 13
    Processor Count: 2
    RAM: 3317 Mb
    Graphics Card: Intel(R) G33/G31 Express Chipset Family, 256 Mb
    Hard Drives: C: Total - 473501 MB, Free - 386387 MB;
    Motherboard: Dell Inc., 0RY007
    Antivirus: AVG AntiVirus Free Edition 2015, Updated: Yes, On-Demand Scanner: Enabled
     
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