DisplayLink help

joesjr

Thread Starter
Joined
Nov 14, 2007
Messages
64
System Info:

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19041, Installed 20201008084655.000000-240
Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, Intel64 Family 6 Model 158 Stepping 10, CPU Count: 12
Total Physical RAM: 8 GB
Graphics Card: NVIDIA GeForce GTX 1050 Ti
Hard Drives: C: 104 GB (14 GB Free); D: 931 GB (896 GB Free);
Motherboard: Dell Inc. 0JGKPC, ver A00, s/n /GH5VCQ2/CNCMC0086Q025C/
System: Dell Inc., ver DELL - 1072009, s/n GH5VCQ2
Antivirus: Windows Defender, Enabled and Updated

1603894500028.png



With my two display set up, I had been experiencing a daily crash with errors occurring only on the display 3 side and have to reboot. I thought maybe the drivers were needing an update but after using the Dell website to update the driver (which may have been my first mistake), the resolution on display 3 is locked at 640 x 480 1|2 is set at 1920 x 1080.

Settings:
1603894759228.png

How do I correct the settings so both screens enjoy the same resolution as they had up until this morning?

About this time last year, I received links for updates but not all of them are active. The helpful tech suggested a firmware update, a Bios update and intel chipset driver update. The service tag for my laptop is GH5VCQ2. That thread is https://forums.techguy.org/threads/dell-displaylink.1235219/

Thank you for any insight you may be able to provide.
 

Oddba11

Jim
Joined
May 12, 2011
Messages
8,259
Multiple video chipsets in that model?

The resolution issue is a result of the monitor not being properly recognized. Shut down, disconnect the monitor, boot into Windows and reinstall the latest video drivers provided by Dell. After a reboot to complete the update process, shut down and reconnect the monitor. Then boot into Windows and see what happens.

*when reconnecting, ensure the cable is properly connected at both ends.
 

joesjr

Thread Starter
Joined
Nov 14, 2007
Messages
64
Multiple video chipsets in that model?

The resolution issue is a result of the monitor not being properly recognized. Shut down, disconnect the monitor, boot into Windows and reinstall the latest video drivers provided by Dell. After a reboot to complete the update process, shut down and reconnect the monitor. Then boot into Windows and see what happens.

*when reconnecting, ensure the cable is properly connected at both ends.
Well, the resolution is back to normal but I still experience a crash, although less frequently now. Thank you for your suggestion. Would it be helpful to see a video of what I see when it crashes as it takes about a minute to completely crash before I am reboot?
 

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