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In Progress Dissapearing buttons for power internet and more

Discussion in 'Virus & Other Malware Removal' started by LiveOrRegret, Jun 6, 2018.

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  1. LiveOrRegret

    LiveOrRegret Thread Starter

    Joined:
    Jun 5, 2018
    Messages:
    5
    When I go to click on power, connection, or tabs in start menu they appear and dissapear instantly not allowing me to use them ever. Even when I keep clicking
     
  2. capnkrunch

    capnkrunch Malware Specialist

    Joined:
    Nov 28, 2015
    Messages:
    510
    Hello LiveOrRegret and welcome to the Tech Support Guy Forums :)

    My name is capnkrunch and I will be helping you with your malware problems.

    Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
    • The instructions being given are for YOUR computer and system only!
      Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
    • You must have Administrator rights, permissions for this computer.
    • DO NOT run any other fix or removal tools unless instructed to do so.
    • DO NOT install any other software (or hardware) during the cleaning process.
    • Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
    • Print each set of instructions, if possible. Your Internet connection will not be available during some fix processes.
    • Only reply to this thread, do not start another ... Please, continue responding, until I give you the "All Clean".
      Remember, absence of symptoms does mean the infection is all gone.
    • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

    Note: If you haven't done so already, please read this topic Everyone MUST read this BEFORE posting for help in this forum where the conditions for receiving help here are explained.

    For your safety and protection, I would advise backing up all your important documents, personal data files and photos to a CD or DVD drive as some infections may render your computer unbootable during or before the disinfection process. The safest practice is not to backup any files with the following file extensions:
    exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.

     
  3. capnkrunch

    capnkrunch Malware Specialist

    Joined:
    Nov 28, 2015
    Messages:
    510
    Please run the following scans and post the results:

    Step one...

    FRST Scan
    • Please download FRST by Farbar, and save it to your Desktop.
      If you are not sure if your system is 32 or 64 bit download and run both. Only the correct one will run.
    • Close all open programs and windows so you are at your Desktop.
    • Right click FRST.exe/FRST64.exe and select Run as administrator.
    • When the tool opens click Yes to the disclaimer.
    • Press the Scan button and wait while the scan finished
    • Once finished, two files will open: FRST.txt and Addition.txt. Please copy and paste the contents of both logs in your reply.
      The logs can also be found in the same directory where FRST was run from.

    Step two...

    AdwCleaner - Scan Only
    • Please download AdwCleaner by MalwareBytes save it to your Desktop.
    • Close all open programs and windows so that you are at your Desktop.
    • Right click on adwcleaner.exe and click Run as administrator.
    • Click on the Scan button.
      When the scan finishes, you'll see a message in the AdwCleaner window: "Waiting for action. Please uncheck elements you want to keep."
    • Do not attempt to clean anything at this point.
    • Click on the Logfile button.
    • This will open a file, AdwCleaner[Sx].txt (where x is the number of times it has been run). Copy and paste the contents of that logfile in your reply.
    Please post each log separately to prevent it being cut off by the forum post size limiter.
    Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections...

    In your next reply please include:
    • Did you have any problems with the instructions?
    • FRST.txt
    • Addition.txt
    • AdwCleaner[Sx].txt
    • Are there any changes in computer behavior?
     
  4. LiveOrRegret

    LiveOrRegret Thread Starter

    Joined:
    Jun 5, 2018
    Messages:
    5
    What site do I go to for that?
     
  5. capnkrunch

    capnkrunch Malware Specialist

    Joined:
    Nov 28, 2015
    Messages:
    510
    Hello LiveOrRegret,

    The links are in my post. Click the underlined blue words.

    Regards,
    capnkrunch
     
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