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Distorted Video Picture

Discussion in 'Multimedia' started by amandag, Feb 1, 2007.

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  1. amandag

    amandag Thread Starter

    Jul 27, 2004
    Looked through some of the existing threads but didn't find anything similar to my problem.

    I have a friend who likes to watch QVC (yes, that TV shopping channel) off and on during the day. You can select "Watch QVC Live" and watch whatever program is on at the time.
    She asked me to find out why the video recently started to display distorted.

    I took a look and saw that the area of the screen where the video displays is broken up into a series of colored lines. You can vaguely see images behind the lines and movement as the image changes but the lines remain the dominant feature.

    I checked and found that they use Windows Media Player v. 9.0 for PC users. She has Real Player 10. I downloaded WMP v. 10 for her since v 9.0 is no longer available to XP users according to Microsoft web site. That didn't solve the problem.

    I asked her to email QVC customer support but they were no help.

    I asked if she had made any changes recently. The only things she could recall is cleaning out some Cookies and maybe responding to a message asking her to make Real Player her default player. I checked her Real Player settings and changed it so it should not be her default any longer. That didn's solve the problem.

    Perhaps the problem has something to do with mixing the two players. When I changed Real Player from being the detault player it listed a lot of media files asking me to select which ones I wanted for Real Player. That's when I ended my ability to figure this one out.

    Any ideas out there? Thanks.
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