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Dlink DIR-615

Discussion in 'Networking' started by jcallahan2, Aug 29, 2008.

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  1. jcallahan2

    jcallahan2 Thread Starter

    Joined:
    Aug 29, 2008
    Messages:
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    Woke up this morning and my internet was not working

    Pluged the computer directly in to the modem(cable modem) and it worked.
    can not navigate to the Routers control pannel i get the page can not be displayed

    all 4 ports are glowing (nothing pluged in) and the globe indicating an internet connection is glowing red..

    ive tried everything i could reset a billion times called d-link and my ISP and nothing has worked.. Im awaiting a call from a "Product specialist" in the morning but Im impaitnt and would like this working..


    I need ANY help i can get, PLEASE

    My problem is similar to this, but his was solved by moving the routers location oddly enough..
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    Some things you can try here.

    1. Update the firmware to the latest version available on the manufacturer's site.
    2. Reset the router to factory defaults and reconfigure.

    If that doesn't at least get a wired connection to the router, it's probably dead.
     
  3. jcallahan2

    jcallahan2 Thread Starter

    Joined:
    Aug 29, 2008
    Messages:
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    Ok the reset wont work. and i cant get in to the control pannel to update
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    Please do this.

    Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.

    • Turn off everything, the modem, router, computer.
    • Connect the modem to the router's WAN/Internet port.
    • Connect the computer to one of the router's LAN/Network ports.
    • Turn on the modem, wait for a steady connect light.
    • Turn on the router, wait for two minutes.
    • Boot the computer.

    When the computer is completely booted, let's see this.

    Hold the Windows key and press R, then type CMD to open a command prompt:

    In the command prompt window that opens, type type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
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