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Dlink router DSL Problems

Discussion in 'Networking' started by smoothkracker, Jan 7, 2011.

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  1. smoothkracker

    smoothkracker Thread Starter

    Joined:
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    I'm using a Dlink router (DIR-628) to provide a network at my home. Either I can set it up to provide a wired connection (which allows my wife and I to connect our PCs simultaneously) or both wireless and wired connections. The problem with the latter is that some websites become inaccessible whether trying to access them via a wireless connection, or ethernet cable. I don't believe the problem involves computer settings, because neither of our iphones can reach the itunes store via the wireless connection. has anyone else had this problem?:mad::(
     
    smoothkracker, Jan 7, 2011
    #1
  3. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Welcome to TSG:
    Just curious.Do you have the same issue if you bypass the router and make an ethernet connection directly to the modem?
    You will have to do a modem power on reset for any modem changes.Power off the modem,make your cabling changes and power on the modem.Wait for the lights to settle and then try it.When you undo this and move back to the router configuration,you will also have to do the modem power on reset procedure again.
     
    pedroguy, Jan 9, 2011
    #2
  4. smoothkracker

    smoothkracker Thread Starter

    Joined:
    Jan 7, 2011
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    I've tried that before, and it works just fine. I'm almost 100% sure it's something to do with the router configuration...
     
    smoothkracker, Jan 9, 2011
    #3
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,525
    First Name:
    Terry
    Make sure you have the latest router firmware; then reset the route to factory default settings and reconfigure it. If still having the problem ...

    With the normal modem -> router -> computer configuration what does the router get for DNS server(s) in the WAN section? And please show for one PC ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
    TerryNet, Jan 9, 2011
    #4
  6. smoothkracker

    smoothkracker Thread Starter

    Joined:
    Jan 7, 2011
    Messages:
    6
    By setting up the router in both DHCP and PPPoE configurations, the primary and secondary DNS servers are 0.0.0.0

    here are my IP settings (this is with the PPPoE settings):

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Ken
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 00-26-C7-39-43-DD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
    Physical Address. . . . . . . . . : 00-26-C7-39-43-DC
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::9506:80c9:c594:84be%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.199(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, January 10, 2011 09:16:25
    Lease Expires . . . . . . . . . . : Tuesday, January 11, 2011 09:16:38
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 318777031
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-9F-C8-D1-C8-0A-A9-C1-F5-D5

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : C8-0A-A9-C1-F5-D5
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::85ba:1aed:692:fedf%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.198(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, January 10, 2011 09:13:36
    Lease Expires . . . . . . . . . . : Thursday, February 16, 2147 20:28:00
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 197659305
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-9F-C8-D1-C8-0A-A9-C1-F5-D5

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{496EE9B1-2B2A-40A9-AD86-1234836FB6B1}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Reusable Microsoft 6To4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 19:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #12
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #6
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 17:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #10
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 14:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #7
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 15:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #8
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 16:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #9
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 22:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #15
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 18:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #11
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 26:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #19
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 20:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #13
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 21:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #14
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 24:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #17
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 27:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #20
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 23:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #16
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 25:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #18
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{0EF5A9A4-8DA9-422A-AA90-821701704722}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{4B860256-1F4E-4A1A-9917-E2866CFF95DA}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 28:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:24e7:29e4:85e6:e507(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::24e7:29e4:85e6:e507%39(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
     
    smoothkracker, Jan 10, 2011
    #5
  7. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,525
    First Name:
    Terry
    The first part of that implies that you do not know how to connect to your ISP. What kind of service (DSL, cable, satellite, etc.) do you have? What is the brand and model of your modem?

    You also do not get a valid WAN IP address or Default Gateway, right?
     
    TerryNet, Jan 10, 2011
    #6
  8. smoothkracker

    smoothkracker Thread Starter

    Joined:
    Jan 7, 2011
    Messages:
    6
    Alright, well I swear I put up another post, because I realized immediately after my last post that I was looking at the wrong thing. Here's the WAN information:

    Primary DNS: 221.113.139.138
    Secondary DNS: 221.113.139.138

    We have DSL at my home, and our modem is a VH-100. That might confuse you, but just to let you know, we live in Japan, so it's a Japanese modem with an American router. The modem works the same as any other modem, though...

    WAN IP: 220.97.170.174
    DEFAULT GATEWAY: 122.28.22.70
     
    smoothkracker, Jan 10, 2011
    #7
  9. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,525
    First Name:
    Terry
    Thank you for not pointing out that I would have known that you have DSL if I had remembered the thread title. :)

    When you connect directly to the modem you have no trouble accessing the iTunes store, but when you put the router in the mix and connect to it by wireless you do have trouble accessing the iTunes store and certain other sites, right? Do you have the same trouble with an ethernet connection to the router?

    What is the exact URL of one of the troublesome sites?
     
    TerryNet, Jan 10, 2011
    #8
  10. smoothkracker

    smoothkracker Thread Starter

    Joined:
    Jan 7, 2011
    Messages:
    6
    I do have the same trouble with an ethernet connection to the router. One of the websites I can't connect to is www.itunes.com
     
    smoothkracker, Jan 10, 2011
    #9
  11. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,525
    First Name:
    Terry
    That seems to indicate a strange router defect. Make sure you have the latest firmware for the router. Then reset the router to factory default settings and reconfigure it. Try again.
     
    TerryNet, Jan 10, 2011
    #10
  12. smoothkracker

    smoothkracker Thread Starter

    Joined:
    Jan 7, 2011
    Messages:
    6
    Sorry it took so long to post, but I've reset the router to factory settings as you recommended. I've simply set it up for a PPPoE network, entered the username and password, and saved the settings. I still have the same problem. any other recommendations?
     
    smoothkracker, Jan 16, 2011
    #11
  13. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,525
    First Name:
    Terry
    There was a similar issue a month or so ago. Let me try to explain it.

    Like you a woman could access a certain site when she connected her computer to the modem but not when adding the router to the mix. (All other sites she tried were OK either way.) Turns out when she connected her PC directly to the modem she got one IP and Default Gateway (call them IPc and DGc) but the router got very different ones (call them IPr and DGr).

    After my coaching she contacted her ISP and told the tech support that they had some kind of routing problem with that site with DGr. He got in touch with one of their engineers, who "found something" and said it would be fixed.

    So, you may have a similar issue. To explore this you will have to see what your router gets for a WAN IP configuration and what you get on a computer connecting directly to the modem. If you get different Default Gateways there may be an ISP routing problem and if you get different DNS servers there may be DNS problems.

    She was able (in a Command prompt) to do a tracert to the problematic site and it worked as expected in one case and failed in the case where her browser was unable to load the page. In both cases her site's URL resolved to the same IP address. I can access www.itunes.com, but the

    tracert www.itunes.com

    fails for me. If you can find a site for which the tracert works with the modem only but fails with the router that is good data to give your ISP.
     
    TerryNet, Jan 16, 2011
    #12

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