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DLL Missing on Startup

Discussion in 'Windows 7' started by techmaster85, Jun 4, 2013.

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  1. techmaster85

    techmaster85 Thread Starter

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    Receiving this on a Win 7 64bit computer at startup. Has not been consistent until I removed Norton with the Norton Removal tool
     

    Attached Files:

  2. flavallee

    flavallee Trusted Advisor

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    Click Start, then type MSCONFIG in the search box, then press Enter.

    When the small System Configuration window appears, click the "Startup" tab.

    Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.

    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

    Submit those names here in a vertical list.

    Make sure to spell them EXACTLY as you see them there.

    --------------------------------------------------------------
     
  3. techmaster85

    techmaster85 Thread Starter

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    The only things there are

    AVG
    Intell Common Applications X2
    Microsoft Windows

    I had alreayd looked at that, but was curious since this error doesn't really give a name...
     
  4. flavallee

    flavallee Trusted Advisor

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    I couldn't find anything for that DLL name.

    What do you use for combating, malware, spyware, rogues, trojans, etc.?
    (I'm not referring to an antivirus program)

    ---------------------------------------------------------
     
  5. techmaster85

    techmaster85 Thread Starter

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    I use Malware Bytes, it has found nothing out of the ordinary
     
  6. flavallee

    flavallee Trusted Advisor

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    Go here, then click the blue "Download Now @ Bleeping Computer" link to download and save AdwCleaner.exe to your desktop.

    Close all open windows first, then double-click AdwCleaner to load its main window.

    Click the "Search" button, then allow the search to finish.

    When the log appears, close the log.

    Click the "Delete" button, then allow the deletion process to finish.

    Click "OK" 3 times.

    The computer will restart.

    When the log file appears, save it.

    Return here, then copy-and-paste the ENTIRE log here.

    -----------------------------------------------------------
     
  7. Mark1956

    Mark1956

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    Flavallee, a quick tip with ADWCleaner, you don't need to use the Search button. Run the program and just hit the Delete button and it will do its job.
    ===========================================================================

    Techmaster85, We need to do a search for that .dll file, when did it start to happen, this kind of problem usually happens after a bad uninstall of software which leaves registry entries behind.

    Please download SystemLook from the following link below and save it to your Desktop.



    • Double-click SystemLook.exe to run it.
    • Vista/Windows 7 users right-click and select Run As Administrator.
    • Copy and paste everything in the codebox below into the main textfield:

    Code:
    :filefind
    *tgrpdsvp*
    :regfind
    tgrpdsvp
    
    • Click the Look button to start the scan.
    • When finished, a Notepad window will open SystemLook.txt with the results of the search and save a copy on your Desktop.
    • Please copy and paste the contents of that log in your next reply.
     
  8. flavallee

    flavallee Trusted Advisor

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    Thanks. I need to edit my "canned instructions".

    ----------------------------------------------------------
     
  9. Mark1956

    Mark1956

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  10. techmaster85

    techmaster85 Thread Starter

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    It more than likely happened when I removed Norton with the Norton Removal Tool. Unfortunately I am not at the computer right now, and hate to delete anything else for fear of screwing something else worse up. As it stands now, I can just hit "ok" and the problem doesn't happen till I restart...
     
  11. Mark1956

    Mark1956

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    The System Look scan will make no changes to your system it just searches for the file in question and any related registry keys and produces a log. Hopefully it will find the cause of the problem and then we can delete the items responsible for causing it.
     
  12. techmaster85

    techmaster85 Thread Starter

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    Sounds good. When I get back to the computer I'll give it a shot and see what it comes up with

    Thanks

    Will this program work for anything? I saw the syntax looked pretty straight forward...
     
  13. Mark1956

    Mark1956

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    Ok, whenever you are ready.

    System Look is used frequently in Malware removal and has several directives that can be used for searching.
     
  14. techmaster85

    techmaster85 Thread Starter

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    SystemLook 30.07.11 by jpshortstuff
    Log created at 17:43 on 05/06/2013 by Gerald
    Administrator - Elevation successful

    ========== filefind ==========

    Searching for "*tgrpdsvp*"
    C:\Users\Gerald\AppData\Local\Local AppWizard-Generated Applications\tgrpdsvp.3 --a---- 2816 bytes [17:13 31/05/2013] [17:13 31/05/2013] E3B9A5C6A906755BACD0FAD0D2DBDFB7

    ========== regfind ==========

    Searching for "tgrpdsvp"
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
    "Local AppWizard-Generated Applications"="rundll32.exe "C:\Users\Gerald\AppData\Local\Local AppWizard-Generated Applications\tgrpdsvp.dll",qsrqyczzpuntpsixqwrodvgw"
    [HKEY_USERS\S-1-5-21-2257591840-2637617686-3321203621-1000\Software\Microsoft\Windows\CurrentVersion\Run]
    "Local AppWizard-Generated Applications"="rundll32.exe "C:\Users\Gerald\AppData\Local\Local AppWizard-Generated Applications\tgrpdsvp.dll",qsrqyczzpuntpsixqwrodvgw"

    -= EOF =-
     
  15. Mark1956

    Mark1956

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    The file that pops up as missing has had its extension changed which is why the system can't find it.

    Navigate to this file:
    C:\Users\Gerald\AppData\Local\Local AppWizard-Generated Applications\tgrpdsvp.3

    Right click on it and select rename and change the 3 to dll so it appears as tgrpdsvp.dll

    Reboot the system and see if the error still appears.
    Run the Norton removal tool again and follow that by repeating the same scan with System Look and post the results.

    If System Look still finds it we need to check it is not malicious.

    Go to one of the following online services that analyzes suspicious files:

    In the "File to Scan" (Upload or Submit) box, click the "browse" button and locate the following file:


    C:\Users\Gerald\AppData\Local\Local AppWizard-Generated Applications\tgrpdsvp.dll <- this file

    Click "Open", then click the "Submit" button. If you get a message saying "File has already been analyzed", click Reanalyze or Scan again.
    -- Post back with the results of the file analysis in your next reply.
     
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