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little_momma92

Thread Starter
Joined
Nov 28, 2001
Messages
4
i have a box that wont go away it is a Watch box with a flying window at the top it says this program has performed an illagel operation and will be shut down quit all programsand then restart your computer if the problem persists contact the program vendor. well i did what it said and its still ther? help me get that box to go before i go nuts


ok i have the box all the time, i did install the Norton virus disk, but still i have the box.:confused:
 
Joined
Jul 29, 2001
Messages
21,334
I have da box all da time too.....WHAT BOX are you referring to?
 
Joined
Dec 9, 2000
Messages
45,855
little_momma92, if this is the standard windows "illegal operation" message, it should have a "details" tab. Click on that and you will see some modules and error address listed such as:

EXPLORER caused an invalid page fault in
module KERNEL32.DLL at 015f:bff9d709

Please copy that exactly for us and post it.

Does it happen as soon as you boot up, or after you run a program or start Internet Explorer?
 

little_momma92

Thread Starter
Joined
Nov 28, 2001
Messages
4
hi ; the box pops up when ever i use the computer and it stays there. when i hit the details button it says....watch caused an invalid page fault in module KERNEL.Dll at 0177; bff8836d i dont know what any of that is and i`m also having trouble figureing out how to use this help line???? i`m not stupid i`m just old and dont know to much about computers
 
Joined
Dec 9, 2000
Messages
45,855
We need to figure out what's causing it first. It is going to take a bit of work. Here is what I want you to do.

>> go to Start and click RUN, Enter: msinfo32

>> when it opens, click (select) Software Environment, then Startup Programs.

>> with Startup Programs highlighted, click Edit>Select All>Edit>Copy

>> now come back here and post a reply, right click on a blank area of the message window and select "paste". The copied text should appear.
 
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