Solved DNS and internet issues

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H8000

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Joined
Jan 28, 2017
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Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 16333 Mb
Graphics Card: NVIDIA GeForce GTX 970M, -1024 Mb
Hard Drives: C: 372 GB (51 GB Free); D: 537 GB (63 GB Free); E: 465 GB (365 GB Free); F: 465 GB (465 GB Free);
Motherboard: ASUSTeK COMPUTER INC., G751JT
Antivirus: Windows Defender, Enabled and Updated

Hello Tech Support, I'm using Windows 8.1 x64 bit and I'm having a problem with my DNS on my PC. Internet explorer, and Google Chrome don't work and give me this error:DNS_PROBE_FINISHED_NXDOMAIN. FireFox and Maxthon Cloud Browser seem to work fine. My windows updates is giving me this error: 8024402C. All my browsers and DNS servers all worked fine before I used a tool called: Adware Removal tool by TSA. Because I had some browser viruses on my computer. After I scaned and repaired with the tool i started to have these DNS problems. My Ipv4 and Ipv6 are both connected to the internet. Please, any help will be much appreciated.
Here is the scan logs and repair logs.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Adware Removal Tool 5.1
Time: 2017_01_26_11_35_56
OS: Windows 8.1 - x64 Bit
Account Name: Hugh H
Adware Definition: 01262017
Elapsed time: 13:26
Scan Status:- Automatic Done

\\\\\\\\\\\\\\\\\\\\\\\ Scan Logs \\\\\\\\\\\\\\\\\\\\\\

File Found : Adware.Selectgo.net : C:\Users\Hugh H\Appdata\Roaming\Maxthon3\Users\guest\LocalStorage\https_static.selectgo00.selectgo.net_0.localstorage
File Found : Adware.Selectgo.net : C:\Users\Hugh H\Appdata\Roaming\Maxthon3\Users\guest\LocalStorage\https_static.selectgo00.selectgo.net_0.localstorage-journal
File Found : Adware.Hao123.com : C:\Users\Hugh H\Appdata\Roaming\Maxthon3\Users\guest\LocalStorage\http_jp.hao123.com_0.localstorage
File Found : Adware.Hao123.com : C:\Users\Hugh H\Appdata\Roaming\Maxthon3\Users\guest\LocalStorage\http_jp.hao123.com_0.localstorage-journal
File Found : Adware.adcash.com : C:\Users\Hugh H\Appdata\Roaming\Maxthon3\Users\guest\LocalStorage\http_www.adcash.com_0.localstorage
File Found : Adware.adcash.com : C:\Users\Hugh H\Appdata\Roaming\Maxthon3\Users\guest\LocalStorage\http_www.adcash.com_0.localstorage-journal
File Found : PUP.AnyProtect : C:\Users\Hugh H\Appdata\Roaming\Maxthon3\Users\guest\LocalStorage\http_www.anyprotect.com_0.localstorage
File Found : PUP.AnyProtect : C:\Users\Hugh H\Appdata\Roaming\Maxthon3\Users\guest\LocalStorage\http_www.anyprotect.com_0.localstorage-journal
File Found : PUP.SaveService : C:\Users\Hugh H\\Desktop\Saophase\Saophase.exe
File Found : WeatherTool : C:\Windows\Tasks\WeatherTool_start_schedule_task.job
Folder Found : Adware.DefaultTab : C:\Users\Hugh H\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\YTDownloader
Folder Found : Adware.SafeFinder : C:\Users\Hugh H\\Desktop\Saophase
Registry Key Found : PUP.BrowserAir : HKEY_LOCAL_MACHINE\SOFTWARE\ <RegKey:> TECHP
Registry Key Found : Adware.BrowserAir : HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ <RegKey:> TECHP
Registry Key Found : Adware.SweetIM : HKEY_CURRENT_USER\Software\ <RegKey:> IM
Registry Key Found : Adware.Shopperz : HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-4083890303-3906111445-574117648-1001\Software\ <RegKey:> shopperz160120160339
Registry Data Found : Adware.Shopperz : HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-4083890303-3906111445-574117648-1001\Software\shopperz160120160339\script_storage\ <RegValue:> product_name <RegData:> shopperz160120160339
Registry Data Found : Adware.Hoistsearch.com : HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\c4a7aeb3_0\ <RegValue:> <RegData:> {2}.\\?\hdaudio#func_01&ven_10ec&dev_0668&subsys_104312ff&rev_1000#{6994ad04-93ef-11d0-a3cc-00a0c9223196}\singlelineouttopo/00010001|\Device\HarddiskVolume4\Program Files (x86)\Hoistsearch\zdengine.exe%b{00000000-0000-0000-0000-000000000000}
Registry Key Found : Adware.Amisites : HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\ <RegKey:> {2211d4a5-48d0-47f5-a7cd-81e861470f7f}
Registry Key Found : Adware.Amisites : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\ <RegKey:> {2211d4a5-48d0-47f5-a7cd-81e861470f7f}
Registry Key Found : Adware.Amisites : HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\ <RegKey:> {2211d4a5-48d0-47f5-a7cd-81e861470f7f}
Registry Data Found : Adware.Shopperz : HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-4083890303-3906111445-574117648-1001\Software\shopperz160120160339\script_storage\ <RegValue:> product_name <RegData:> shopperz160120160339
Registry Data Found : Adware.Hoistsearch.com : HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\c4a7aeb3_0\ <RegValue:> <RegData:> {2}.\\?\hdaudio#func_01&ven_10ec&dev_0668&subsys_104312ff&rev_1000#{6994ad04-93ef-11d0-a3cc-00a0c9223196}\singlelineouttopo/00010001|\Device\HarddiskVolume4\Program Files (x86)\Hoistsearch\zdengine.exe%b{00000000-0000-0000-0000-000000000000}
Registry Key Found : Adware.Hoistsearch.com : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ <RegKey:> WinSock2
Registry Key Found : Adware.Hoistsearch.com : HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\ <RegKey:> WinSock2
Registry Key Found : PUP.SecureWebChannel : HKEY_LOCAL_MACHINE\SOFTWARE\microsoft\windows\Currentversion\Uninstall\ <RegKey:> 11598763487076930564
Registry Key Found : PUP.SecureWebChannel : HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\microsoft\windows\Currentversion\Uninstall\ <RegKey:> 11598763487076930564
Browser: Firefox Found : Adware.istartsurf.com : C:\Users\Hugh H\AppData\Roaming\Mozilla\Firefox\Profiles\mb69pi3t.default\prefs.js
Browser: Chrome Found : Adware.Secure-surf.com : C:\Users\Hugh H\AppData\Local\Google\Chrome\User Data\Default\Preferences

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Adware Removal Tool 5.1
Time: 2017_01_26_11_35_56
OS: Windows 8.1 - x64 Bit
Account Name: Hugh H
Adware Definition: 01262017
Elapsed time: 13:26
Repair Status:- Automatic Done
\\\\\\\\\\\\\\\\\\\\\\\ Repair Logs \\\\\\\\\\\\\\\\\\\\\\

[-] Deleted ->> File ->> C:\Users\Hugh H\Appdata\Roaming\Maxthon3\Users\guest\LocalStorage\https_static.selectgo00.selectgo.net_0.localstorage

[-] Deleted ->> File ->> C:\Users\Hugh H\Appdata\Roaming\Maxthon3\Users\guest\LocalStorage\https_static.selectgo00.selectgo.net_0.localstorage-journal

[-] Deleted ->> File ->> C:\Users\Hugh H\Appdata\Roaming\Maxthon3\Users\guest\LocalStorage\http_jp.hao123.com_0.localstorage

[-] Deleted ->> File ->> C:\Users\Hugh H\Appdata\Roaming\Maxthon3\Users\guest\LocalStorage\http_jp.hao123.com_0.localstorage-journal

[-] Deleted ->> File ->> C:\Users\Hugh H\Appdata\Roaming\Maxthon3\Users\guest\LocalStorage\http_www.adcash.com_0.localstorage

[-] Deleted ->> File ->> C:\Users\Hugh H\Appdata\Roaming\Maxthon3\Users\guest\LocalStorage\http_www.adcash.com_0.localstorage-journal

[-] Deleted ->> File ->> C:\Users\Hugh H\Appdata\Roaming\Maxthon3\Users\guest\LocalStorage\http_www.anyprotect.com_0.localstorage

[-] Deleted ->> File ->> C:\Users\Hugh H\Appdata\Roaming\Maxthon3\Users\guest\LocalStorage\http_www.anyprotect.com_0.localstorage-journal

[-] Deleted ->> File ->> C:\Users\Hugh H\\Desktop\Saophase\Saophase.exe

[-] Deleted ->> File ->> C:\Windows\Tasks\WeatherTool_start_schedule_task.job

[-] Deleted ->> Folder ->> C:\Users\Hugh H\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\YTDownloader

[-] Deleted ->> Folder ->> C:\Users\Hugh H\\Desktop\Saophase

[-] Deleted ->> Registry Value Data ->> HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-4083890303-3906111445-574117648-1001\Software\shopperz160120160339\script_storage\ <RegValue:> product_name <RegData:> shopperz160120160339 : shopperz160120160339

[-] Deleted ->> Registry Value Data ->> HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\c4a7aeb3_0\ <RegValue:> <RegData:> {2}.\\?\hdaudio#func_01&ven_10ec&dev_0668&subsys_104312ff&rev_1000#{6994ad04-93ef-11d0-a3cc-00a0c9223196}\singlelineouttopo/00010001|\Device\HarddiskVolume4\Program Files (x86)\Hoistsearch\zdengine.exe%b{00000000-0000-0000-0000-000000000000} : {2}.\\?\hdaudio#func_01&ven_10ec&dev_0668&subsys_104312ff&rev_1000#{6994ad04-93ef-11d0-a3cc-00a0c9223196}\singlelineouttopo/00010001|\Device\HarddiskVolume4\Program Files (x86)\Hoistsearch\zdengine.exe%b{00000000-0000-0000-0000-000000000000}

[-] Deleted ->> Registry Value Data ->> HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-4083890303-3906111445-574117648-1001\Software\shopperz160120160339\script_storage\ <RegValue:> product_name <RegData:> shopperz160120160339 : shopperz160120160339

[-] Deleted ->> Registry Value Data ->> HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\c4a7aeb3_0\ <RegValue:> <RegData:> {2}.\\?\hdaudio#func_01&ven_10ec&dev_0668&subsys_104312ff&rev_1000#{6994ad04-93ef-11d0-a3cc-00a0c9223196}\singlelineouttopo/00010001|\Device\HarddiskVolume4\Program Files (x86)\Hoistsearch\zdengine.exe%b{00000000-0000-0000-0000-000000000000} : {2}.\\?\hdaudio#func_01&ven_10ec&dev_0668&subsys_104312ff&rev_1000#{6994ad04-93ef-11d0-a3cc-00a0c9223196}\singlelineouttopo/00010001|\Device\HarddiskVolume4\Program Files (x86)\Hoistsearch\zdengine.exe%b{00000000-0000-0000-0000-000000000000}

[-] Repaired ->> File ->> C:\Users\Hugh H\AppData\Roaming\Mozilla\Firefox\Profiles\mb69pi3t.default\prefs.js

[-] Repaired ->> File ->> C:\Users\Hugh H\AppData\Local\Google\Chrome\User Data\Default\Preferences

[-] Deleted ->> Registry Key ->> HKEY_LOCAL_MACHINE\SOFTWARE\TECHP

[-] Deleted ->> Registry Key ->> HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TECHP

[-] Deleted ->> Registry Key ->> HKEY_CURRENT_USER\Software\IM

[-] Deleted ->> Registry Key ->> HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-4083890303-3906111445-574117648-1001\Software\shopperz160120160339

[-] Deleted ->> Registry Key ->> HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2211d4a5-48d0-47f5-a7cd-81e861470f7f}

[-] Deleted ->> Registry Key ->> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2211d4a5-48d0-47f5-a7cd-81e861470f7f}

[-] Deleted ->> Registry Key ->> HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{2211d4a5-48d0-47f5-a7cd-81e861470f7f}

[-] Deleted ->> Registry Key ->> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2

[-] Deleted ->> Registry Key ->> HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\WinSock2

[-] Deleted ->> Registry Key ->> HKEY_LOCAL_MACHINE\SOFTWARE\microsoft\windows\Currentversion\Uninstall\11598763487076930564

[-] Deleted ->> Registry Key ->> HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\microsoft\windows\Currentversion\Uninstall\11598763487076930564
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,495
One possibility is that you have a bogus or incorrect proxy set. Control Panel - Internet Options - Connections tab - LAN settings - none of the three choices there should be selected. Unless, of course, you do use a proxy; in this case make sure it is specified correctly.
 
Joined
Mar 16, 2013
Messages
792
Hi, the adware removal tool has deleted your service winsock2.

"[-] Deleted ->> Registry Key ->> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2

[-] Deleted ->> Registry Key ->> HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\WinSock2

Along with winsock you need this service (usually you have winsock and winsock2) I cannot help you with the default as I have no access to an 8 machine, I suspect it is the same as win 10.

Located in c:\windows\inf is a file nettcpip.inf, (may have to show hidden files and folders) right clicking on this and selecting install will bring back a winsock2 registry service in the key, current control set (the one that counts), after this I would press the win +x keys together select command prompt(admin) and at the prompt type:-

netsh winsock reset (press enter) it will confirm completion and ask you to restart, do so and let us know how you get on. Installing the nettcpip.inf will do no harm (it is an MS system file).

You should have sought expert advice before using any third party tool.
 

H8000

Thread Starter
Joined
Jan 28, 2017
Messages
9
Hello Jenae, thanks for the reply. I tried what you said, I went to C:\windows\Inf\ and located: nettcpip.inf, right clicked and pressed Install, It successfully installed, so i went to CMD as Admin and typed. netsh winsock reset. It sucessfully reset itself. Then I restarted my computer, opened up Google Chrome and its giving me the same error, DNS_PROBE_FINISHED_NXDOMAIN. Internet explorer doesn't work as well. Windows updates it giving me the same error code, 8024402C. There's got to be a corrupt file or something that's preventing my browsers to not work properly. I also tried Terry's suggestion and that didn't work as well.
 
Joined
Mar 16, 2013
Messages
792
Hi, is chrome your default browser? It may be that your nasty is still effecting you, for chrome open it (does not matter if it does not connect) go to address bar and copy paste:-

chrome://flags/ (press enter), chrome extension will open, to the right you will see "reset all to default" click this and restart chrome.

Press the win + x key together select command prompt, copy and paste all below:- (in red to make it easier for you, does not need to be copied in red)

echo > 0 & sc qc BITS >> 0 & sc queryex BITS >> 0 & sc qc wuauserv >> 0 & sc queryex wuauserv >> 0 & echo >> 0 & notepad 0

Press enter, please copy paste the notepad outcome here. What Anti virus do you use, and what firewall?
 

H8000

Thread Starter
Joined
Jan 28, 2017
Messages
9
Hi, is chrome your default browser? It may be that your nasty is still effecting you, for chrome open it (does not matter if it does not connect) go to address bar and copy paste:-

chrome://flags/ (press enter), chrome extension will open, to the right you will see "reset all to default" click this and restart chrome.

Press the win + x key together select command prompt, copy and paste all below:- (in red to make it easier for you, does not need to be copied in red)

echo > 0 & sc qc BITS >> 0 & sc queryex BITS >> 0 & sc qc wuauserv >> 0 & sc queryex wuauserv >> 0 & echo >> 0 & notepad 0

Press enter, please copy paste the notepad outcome here. What Anti virus do you use, and what firewall?
ECHO is on.
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Background Intelligent Transfer Service
DEPENDENCIES : RpcSs
: EventSystem
SERVICE_START_NAME : LocalSystem

SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\system32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Update
DEPENDENCIES : rpcss
SERVICE_START_NAME : LocalSystem

SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_PRESHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 684
FLAGS :
ECHO is on

Chrome used to be my default browser before i had these problems, now Firefox is because its one of the only browsers that actually works right now. For anti virus I use Malwarebites Antimalware. For firewall I use the standard Windows 8.1 Firewall
 
Joined
Mar 16, 2013
Messages
792
Resetting chrome extensions had no effect? Malwarebytes is not an AV it is as stated "antimalware", what about windows defender?
 

H8000

Thread Starter
Joined
Jan 28, 2017
Messages
9
Resetting chrome extensions had no effect? Malwarebytes is not an AV it is as stated "antimalware", what about windows defender?
Resetting chrome extensions did nothing, I am using Windows Defender.
 
Joined
Mar 16, 2013
Messages
792
Hi, set up your dns using googles servers like this:- (let us know how you get on)

 

H8000

Thread Starter
Joined
Jan 28, 2017
Messages
9
my ipv4 was already at that setting, i also tried refreshing it and nothing helped
my ipv6 is using this DNS server: 2001:4860:4860::8888, for alternate: 2001:4860:4860::8844
 
Last edited:
Joined
Mar 16, 2013
Messages
792
Hi, unless you are using ipv6 I would uncheck it in properties. Your services entries are as they should be, although windows update (wuauserv) is not usually running. Sometimes just at a admin cmd prompt:- net stop wuauserv (press enter), restart computer, can refresh windows updates to work. Could be you are still infected.

Lets reset tcpip and winsock again.


All you really need to do is copy and paste.

First:-

Copy all below (highlighted in red to make it easier for you, does not need to be copied in red)

\registry\machine\SYSTEM\CurrentControlSet\Control\Nsi\{eb004a00-9b1a-11d4-9123-0050047759bc}\26 [7 8]

Now open Notepad and paste this text into it. Next in notepad go to the main menu and under"File" select "save as" call it Resetip.txt and save it to c: drive, the file is now located at c:\resetip.txt

Next press the win + x keys together, from the menu select, command prompt (admin) a command prompt will open.

At the prompt, please copy and paste:-

regini c:\resetip.txt (press enter).

This will reset the registry permissions on the above registry key.(you will not see any indication of this the default prompt will simply reappear (means it has worked).

NOTE:- this permission change will revert to defaults after a restart, so it is perfectly safe.

Now still at the cmd prompt we copy paste:-

netsh int ip reset (press enter)

The tcp/ip stack is rebuilt. (at this stage do not restart computer)

Next:- copy paste:-

netsh winsock reset (press enter)

This will reset winsock

You will be asked to restart your computer, do so, please use restart not shutdown (important).

After restart you may have to reset your connection properties (google dns etc..) Then try internet.
 

H8000

Thread Starter
Joined
Jan 28, 2017
Messages
9
Hi, so I tried all of the above step by step, and nothing changed, I'm still having the same error codes as before. All of the steps worked fine and there were no errors in the command prompt. I also did a Malwarebites Antimalware full computer scan and there is zero malware and zero potentially unwanted programs on my PC.
 
Joined
Mar 16, 2013
Messages
792
Hi, I suspect the registry has not rebuilt the winsock2 , type devmgmt.msc in search and device manager will open, find your network adapter, right click and select uninstall. If prompted DO not remove the drivers. Restart your computer, windows will reinstall the adapter...let us know how you get on.
 

H8000

Thread Starter
Joined
Jan 28, 2017
Messages
9
I went to my device manager, uninstalled my network adapter, restarted my computer and nothing changed, I'm still getting the same errors.
 
Last edited:
Joined
Mar 16, 2013
Messages
792
Hi, we need to see what winsock and winsock2 look like in your registry, this is safe as the following does not change anything it just reads what is there. Open a command prompt as admin and copy paste the following (highlighted in red, to make it easier for you)

reg query "HKLM\SYSTEM\CurrentControlSet\Services\Winsock" /s > 0 & notepad 0

reg query "HKLM\SYSTEM\CurrentControlSet\Services\Winsock2" /s > 0 & notepad 0


Run each one separately press enter and copy paste the two notepad outcomes here.
 
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