DNS issues

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Rynyan

Thread Starter
Joined
Dec 21, 2012
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1
My girlfriend just recently got a new HP laptop from best buy and today it suddenly stopped loading web pages, I've been working on it for the majority of the day and have tried a number of fixes for it but nothing has seemed to work. Everything is connected to the internet just fine and she can get on things like skype and can load web pages if the IP is used but whenever I type in a url I get "Error 105 (net::ERR_NAME_NOT_RESOLVED): Unable to resolve the server's DNS adress"

Would really appreciate some help on this i've hit a wall
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
can we see an ipconfig /all - see how below
also do a tcp/ip reset - see how below

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG , Webroot etc
HP often come with Norton, trial and if you do not intend to pay a subscription - remove it - see how below

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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

We would like to see the results from an ipconfig /all - post back the results in a reply here.

This should also work for windows 8
Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
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TCP/IP stack repair options for use with Vista/Windows 7

Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on the screen ):

In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter

ReStart (reboot) the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

Please note and post back - if you receive the following message :-
Access is Denied

please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Details also here
http://support.microsoft.com/kb/299357


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Norton Removal Tool
I would recommend that you restart the PC and run the removal tool for a second time - I have found instances where the removal tool needs to be run twice to fully remove all traces of norton and symantec from the PC
https://www-secure.symantec.com/nor...t=Norton Core&pvid=f-core-cur&version=current

All Versions - The Norton Removal Tool uninstalls all Norton 2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer.
http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

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Joined
Jul 14, 2006
Messages
3,775
I'm making the assumption that this HP is running Windows 8, and "recently" means since late October - early November, or even more recently. I strongly advise not wasting any time in troubleshooting various issues and returning this machine immediately to the retailer. Best Buy/HP has a problem, not your girlfriend.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,423
Point well taken, bbearren, but if the problem is caused by Norton or McAfee or another security suite the fix is quicker and easier than a trip to Best Buy. Especially at this time of year! :eek:
 
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