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dns server help

Discussion in 'Networking' started by Karenlolz, Sep 7, 2011.

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  1. Karenlolz

    Karenlolz Thread Starter

    Jul 5, 2011
    alright so my problem is my cable modem.i have a ubee wireless cable modem from my isp timewarnercable.i moved recently but still had this problem before.whenever i try to connect to the internet it says cannot connect to the dns server. It will show in the network connections local only no internet access.i have reset my modem while on and off,i also held it down one minute.i have unpluged it and replugged i lost count how many times.i used command prompt to flush dns and check configuration.i am not sure what to do to get my internet back.the tech guy installed it without a computer so there has to be a way to do that like he did.any tips on how to help?
  2. dlsayremn


    Feb 9, 2008
    What model is the modem?

    From a JohnWill post.
    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type the following commands one at a time, followed by the Enter key:

    NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

    Do NOT include the <> either, they're just to identify the values for substitution.


    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>


    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

    <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
    Remember: Data you don't have at least two copies of is data you don't care about.

    Microsoft MVP - User Desktop Experience
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