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dnserror.htm SHDOCLC.Dll ? Net Connection

Discussion in 'Web & Email' started by bluebird, Oct 12, 2001.

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  1. bluebird

    bluebird Thread Starter

    Joined:
    Oct 12, 2001
    Messages:
    16
    Hi

    Having trouble connecting to Freeserve Anytime , error message (C:\windows \system\SHDOCLC.DLL/dnserror.htm ) at bottom left of the screen & page not found with no connecting menu on screen.
    The only way I can connect is by opening Outlook Express
    and then pressing the freeserve icon on my desktop.
    or in control panel networking menu & clicking on to the freeserve icon which only connects to the net then I have to press the freeserve icon in the bottom left tray.

    I recently installed real player free version, but uninstalled after the above problem.

    Windows 98 second E

    Hope you can help.

    Thank You David.
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    32,976
    Hiya and Welcome

    Have you emtied your Tempory Interent Files lately? Go to Tools | Interent Options. In the General tab, under Temp..., click Delete Files, OK. But do not tick the Offline Content. Leave that blank.

    Also, a repair may help. Control Panel | AddRemove. Doubleclick Microsoft Interent Explorer. Choose Repair, apply and restart.

    Have you defragged lately?

    Regards

    eddie
     
  3. bluebird

    bluebird Thread Starter

    Joined:
    Oct 12, 2001
    Messages:
    16
    Hi eddie


    I emptied the Tempory Internet Files and carried out a repair on Microsoft Internet Explorer 5.5 to your instructions.

    still have the problem.

    I have Norton Internet Security Loading Control list installed that loads up at the same time as the Freeserve page downloads, the download page used to stop in the middle of Control list opening.
    Then having to click again on to the Freeserve icon to download its home web page.
    At present the icon will not even find the server could it be the icon shortcut?

    I connect using My computer\Dial networking\Freeserve anytime icon\connect menu. a bit longwinded

    Hope you can help

    Thanks David
     
  4. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
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    Messages:
    32,976
    Hiya

    The Norton Internet Security Loading Control looks like its your Firewall. Can you enable this first before you attempt to Dial up? You may have to go through Programs and look for Norton.

    As a quick test, as I don't encourage people to surf without a firewall, can you disable it then try to dial up? That way, we can see if its your firewall that is causing the problems. Just try it but enable it as soon as you're connected. If you can connect, that is.

    Regards

    eddie
     
  5. bluebird

    bluebird Thread Starter

    Joined:
    Oct 12, 2001
    Messages:
    16
    Eddie

    Solved the problem page not found dns error.
    My internet settings must have been changed while installing a program (Real Networks Real Player) I was unaware that these programs can change so many settings on your computer.
    It also changed 6 items in Norton Firewall rules, which where still there after uninstall.

    remedy: open MS Explorer Tools\internet Options\Connections\ make sure that the dot is in Always dial my default Connections Apply OK.


    I disabled Norton Internet Security (Control List Menu) and yes you are right this is stopping my home page opening,


    I have plenty of ram might be my processor 200mx to slow to load both ? web page & Norton.

    Thanks Eddie for the firewall direction.
     
  6. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
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    Messages:
    32,976
    Hiya

    Well, I'm glad its sorted. Are you using Norton now? I hope so, as a firewall is needed in this day and age.

    As for the fact that your system is slow on running both. This may not be a RAM problem, it may be a rescource problem. How many programs have you got loading at Startup?

    Go to Run and type MSINFO32
    On the left click software Enviroment, then Startup Programs. Copy/paste the list here.

    Regards

    eddie
     
  7. bluebird

    bluebird Thread Starter

    Joined:
    Oct 12, 2001
    Messages:
    16
    Hi Eddie


    Copy of my start file.

    Taskbar Display Controls Registry (Per-User Run) RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
    MSMSGS Registry (Per-User Run) C:\Program Files\Messenger\msmsgs.exe /background
    ScanRegistry Registry (Machine Run) C:\WINDOWS\scanregw.exe /autorun
    TaskMonitor Registry (Machine Run) C:\WINDOWS\taskmon.exe
    SystemTray Registry (Machine Run) SysTray.Exe
    LoadPowerProfile Registry (Machine Run) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    3Deep Control Panel Registry (Machine Run) C:\PROGRA~1\CREATIVE\3DEEP\PROGRAM\3DeepCTL.EXE
    NAV DefAlert Registry (Machine Run) C:\PROGRA~1\NORTON~1\DEFALERT.EXE
    Norton eMail Protect Registry (Machine Run) C:\PROGRAM FILES\NORTON ANTIVIRUS\POProxy.exe
    Norton Auto-Protect Registry (Machine Run) C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
    AdaptecDirectCD Registry (Machine Run) "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
    NetZIPFolders Registry (Machine Run) C:\Program Files\Netzip Classic\nzfprop.exe /startup
    CreateCD50 Registry (Machine Run) C:\PROGRA~1\COMMON~1\ADAPTE~1\CREATECD\CREATE~1.EXE -r
    LoadPowerProfile Registry (Machine Service) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    SchedulingAgent Registry (Machine Service) mstask.exe



    David
     
  8. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    32,976
    Okay

    There dosen't seem to be much but we'll clean it out for you

    Taskbar Display Controls: Only appears in MSCONFIG if you have a Display Settings icon in the System Tray allowing resolution changes on the fly. Can also be disabled under Start -> Settings -> Control Panel -> Display -> Settings -> Advanced -> General. Up to you.

    MSMSGS: MSN Messenger utility starts up automatically every time you start Windows. If you don't use MSN Messenger, this can be annoying. Available via Start -> Programs - not required. Need to delete a registy key relating to msmmsge.exe if you disable it

    ScanRegistry: Scans the system registry and makes back-ups at start-up. Important should the registry become corrupt

    TaskMonitor: The Task Monitor the disk-access patterns of programs when they are started and stores this information in log files in the Applog folder. Task Monitor also records the number of times you use a program. The Disk Defragmenter tool uses this information to optimize your hard disk so that programs that you use frequently are loaded faster. Not required - but can be useful

    SystemTray: Its where your icons are.

    LoadPowerProfile: Power management specifics such as monitor shut-off, system standby, etc. Associated with power management. Ok to keep

    3Deep Control Panel: From E-Color. 3DeepĀ® software can be the difference between life and death for gamers. It corrects lighting, shading and color for all your 2D and 3D games. Not needed

    NAV DefAlert: Norton Anti-Virus Definitions Alert. Warns you if virus definitions are out of date. You should update definitions on at least a weekly basis anyway if you use the internet regularly.

    Norton eMail Protect: Proxy E-mail protection from Norton Anti-Virus. If you have it installed, leave it enabled to automatically check for suspect attachments in E-mails that may contain viruses. E-mails are scanned on a proxy server before being downloaded to your system.

    Norton Auto-Protect: Norton Anti-Virus's real-time scanner. Can be inconvenient because it scans files when Run/Opened or Downloaded/Created and you can scan files manually via right-click after downloading/copying. However, in light of some of the viruses around these days it's probably best to put up with the inconvenience

    AdaptecDirectCD: Unless you have a CD-RW in the drive to drag and drop files to it you don't need DirectCD. Available via Start -> Programs - not required.

    NetZIPFolders: Spyware. Download AddAware from www.lavasoftusa.com Install and run it, ensuring that all the boxes on the left regarding Deep Registry Scan are checked. let it remove all it finds, except any references to Web3000. If you are unsure, post the list here. Also, you may want to manually uninstall NetZip first.
    btw, its from RealNetworks, same as Realplayer, so that may be a culprit as well.

    CreateCD50: Adaptec Easy CD Creator system tray application. Available via Start -> Programs - not required.

    SchedulingAgent: Microsoft Scheduling Agent displayed as a box with a stopwatch in the System Tray - only needed if you have regular scheduled disk defragmenting, ScanDisk, etc. Recommend you run these at regular intervals anyway so not needed as they can interrupt other programs

    Anyway, there you go. There's not much to remove from the startup. To do this, go to Run and type MSCONFIG and go to the Startup tab. In there, uncheck all that you don't want, apply and restart. If you are unsure about any of these, uncheck one at a time, restarting each time, and see if the system works okay for a while.

    Regards

    eddie
     
  9. bluebird

    bluebird Thread Starter

    Joined:
    Oct 12, 2001
    Messages:
    16
    Hi

    Eddie thanks for advice on the system tray removal off items,
    Will get to work let you know how it works out.

    David
     
  10. bluebird

    bluebird Thread Starter

    Joined:
    Oct 12, 2001
    Messages:
    16
    Hi Eddie

    Viewed this thread again after I e-mailed you,
    strange its all here now.

    hope to read you later.

    David
     
  11. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    32,976
    Hiya

    bluebird has replied via email. Here it is. My answers are in Bold:


    Hi Eddie

    Logged on to find a few lost threads at the end.
    Just a reminder below,
    ---------------------------
    1:31 AM 10/15/01
    You
    Okay

    There dosen't seem to be much but we'll clean it out for you

    Taskbar Display Controls: Only appears in MSCONFIG if you have a Display
    Settings icon in the System Tray allowing resolution changes on the fly. Can
    also be disabled under Start -> Settings -> Control Panel -> Display -> Settings
    -> Advanced -> General. Up to you.

    MSMSGS: MSN Messenger utility starts up automatically every time you start
    Windows. If you don't use MSN Messenger, this can be annoying. Available via
    Start -> Programs - not required. Need to delete a registy key relating to
    msmmsge.exe if you disable it

    ScanRegistry: Scans the system registry and makes back-ups at start-up.
    Important should the registry become corrupt

    TaskMonitor: The Task Monitor the disk-access patterns of programs when they are
    started and stores this information in log files in the Applog folder. Task
    Monitor also records the number of times you use a program. The Disk
    Defragmenter tool uses this information to optimize your hard disk so that
    programs that you use frequently are loaded faster. Not required - but can be
    useful

    SystemTray: Its where your icons are.

    LoadPowerProfile: Power management specifics such as monitor shut-off, system
    standby, etc. Associated with power management. Ok to keep

    3Deep Control Panel: From E-Color. 3DeepĀ® software can be the difference between
    life and death for gamers. It corrects lighting, shading and color for all your
    2D and 3D games. Not needed

    NAV DefAlert: Norton Anti-Virus Definitions Alert. Warns you if virus
    definitions are out of date. You should update definitions on at least a weekly
    basis anyway if you use the internet regularly.

    Norton eMail Protect: Proxy E-mail protection from Norton Anti-Virus. If you
    have it installed, leave it enabled to automatically check for suspect
    attachments in E-mails that may contain viruses. E-mails are scanned on a proxy
    server before being downloaded to your system.

    Norton Auto-Protect: Norton Anti-Virus's real-time scanner. Can be inconvenient
    because it scans files when Run/Opened or Downloaded/Created and you can scan
    files manually via right-click after downloading/copying. However, in light of
    some of the viruses around these days it's probably best to put up with the
    inconvenience

    AdaptecDirectCD: Unless you have a CD-RW in the drive to drag and drop files to
    it you don't need DirectCD. Available via Start -> Programs - not required.

    NetZIPFolders: Spyware. Download AddAware from www.lavasoftusa.com Install and
    run it, ensuring that all the boxes on the left regarding Deep Registry Scan are
    checked. let it remove all it finds, except any references to Web3000. If you
    are unsure, post the list here. Also, you may want to manually uninstall NetZip
    first.
    btw, its from RealNetworks, same as Realplayer, so that may be a culprit as
    well.

    CreateCD50: Adaptec Easy CD Creator system tray application. Available via Start
    -> Programs - not required.

    SchedulingAgent: Microsoft Scheduling Agent displayed as a box with a stopwatch
    in the System Tray - only needed if you have regular scheduled disk
    defragmenting, ScanDisk, etc. Recommend you run these at regular intervals
    anyway so not needed as they can interrupt other programs

    Anyway, there you go. There's not much to remove from the startup. To do this,
    go to Run and type MSCONFIG and go to the Startup tab. In there, uncheck all
    that you don't want, apply and restart. If you are unsure about any of these,
    uncheck one at a time, restarting each time, and see if the system works okay
    for a while.

    Regards

    eddie

    ----------------------------------




    I ran msconfig and unchecked the following:

    3 deep control panel
    adaptec direct cd
    createcd50
    scheduling agent

    MSMSGS (1)
    MSMSGS (2) (Need to delete a registy key relating to msmmsge.exe if you
    disable it ?)
    I have not deleted this registy key, the system seems to ok. Will I need to
    delete this?.

    this was recommeded from http://www.pacs-portal.co.uk/startup_pages/m.htm so if its not coming back up, why delete it.
    I also ran the resource meter with the blow results:

    System 94%
    User 94%
    GDI 99%

    Uninstalled Netzip

    Download ad-aware software and scanned my system with results below:

    ________________________________


    Memory scan result:
    Total modules found:19
    Suspicious modules found:0


    Started registry scan
    ======================
    Aureate key:HKEY_USERS\.default\software\aureate\
    Aureate key:HKEY_CLASSES_ROOT\clsid\{ebbfe27c-bdf0-11d2-bbe5-00609419f467}\
    Aureate key:HKEY_CLASSES_ROOT\clsid\{ebbfe288-bdf0-11d2-bbe5-00609419f467}\
    Aureate key:HKEY_CLASSES_ROOT\clsid\{ebbfe28a-bdf0-11d2-bbe5-00609419f467}\
    Aureate key:HKEY_CLASSES_ROOT\interface\{ebbfe27b-bdf0-11d2-bbe5-00609419f467}\
    Aureate key:HKEY_CLASSES_ROOT\interface\{ebbfe27b-bdf0-11d2-bbe5-00609419f467}\
    Aureate key:HKEY_CLASSES_ROOT\interface\{ebbfe287-bdf0-11d2-bbe5-00609419f467}\
    Aureate key:HKEY_CLASSES_ROOT\interface\{ebbfe289-bdf0-11d2-bbe5-00609419f467}\
    Aureate key:HKEY_CLASSES_ROOT\software\aureate\
    Aureate key:HKEY_CURRENT_USER\software\aureate\
    Aureate key:HKEY_LOCAL_MACHINE\software\aureate\
    Aureate
    key:HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\browser
    helper objects\{ebbfe27c-bdf0-11d2-bbe5-00609419f467}\
    Aureate key:HKEY_CLASSES_ROOT\stub.ciestub\
    Aureate key:HKEY_CLASSES_ROOT\stub.ciestub.1\
    Aureate key:HKEY_CLASSES_ROOT\stub.netscapestop\
    Aureate key:HKEY_CLASSES_ROOT\stub.netscapestop.1\
    Aureate key:HKEY_CLASSES_ROOT\typelib\{ebbfe26d-bdf0-11d2-bbe5-00609419f467}\
    Aureate key:HKEY_CLASSES_ROOT\typelib\{ebbfe26d-bdf0-11d2-bbe5-00609419f467}\
    Aureate key:HKEY_USERS\.default\software\netscape\netscape navigator\automation
    shutdown\stub.netscapestop.1
    Aureate key:HKEY_USERS\.default\software\netscape\netscape navigator\automation
    startup\netscape starting
    Aureate key:Netscape starting\Curver\Stub.NetscapeStart.1
    Aureate key:Netscape starting\CLSID\{EBBFE288-BDF0-11D2-BBE5-00609419F467}


    Started extended registry scan
    ===============================
    Aureate key:CLSID\{EBBFE27C-BDF0-11D2-BBE5-00609419F467}
    Aureate key:CLSID\{EBBFE288-BDF0-11D2-BBE5-00609419F467}
    Aureate key:CLSID\{EBBFE28A-BDF0-11D2-BBE5-00609419F467}


    Registry scan result:
    Suspicious keys found :25


    Started folder scan
    ====================
    Now processing drive (C), 1 remaining.
    Finished processing Drive(C), 683 folders total.

    Now processing drive (D), 0 remaining.
    Finished processing Drive(D), 701 folders total.

    Folder scan result:
    Folders processed:1384
    Suspicious folders found:0


    Started file scan
    ==================
    Aureate file:C:\WINDOWS\SYSTEM\advert.dll
    Aureate file:C:\WINDOWS\SYSTEM\amcis.dll
    Doubleclick file:C:\WINDOWS\Cookies\d j [email protected][2].txt

    File scan result:
    Suspicious files found:3



    Scanning finished
    ==================
    Suspicious modules found:0
    Suspicious keys found :25
    Suspicious folders found:0
    Suspicious files found:3
    =========================
    Spyware components ignored:0
    Total spyware components found:28

    ___________________________________

    Should I Tick all the boxs above?

    my system is now downloading pages alot faster after just sorting the system
    tray.

    Thanks again Eddie keep up your good work*

    David

    This is me again (eddie)

    Yes, its okay to check all the boxes that are shown. One is a cookie and the rest are the major spyware programs, advert.dll.

    Some of your programs may stop working. These could be the spy programs. eg, if you use Gozilla, this will not work properly.

    Regards

    eddie
     
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