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Do I need to reinstall Office?

Discussion in 'Business Applications' started by jtloganlaw, Feb 9, 2005.

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  1. jtloganlaw

    jtloganlaw Thread Starter

    Joined:
    Feb 9, 2005
    Messages:
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    running Office 2000 Pro under Windows 2000 v. 5.00.2195 SP4.

    Word occasionally closes with the message "Word has encountered a problem and needs to close" This is becoming more frequent (hourly).

    Also, Word occasionally just stops running without closing, most recently when I clicked on the Save button to save a file. nothing was saved.

    I use Word as my email editor in Outlook. sometimes when I try to reply to a message (or even when I try to open a message or compose a new message) I get an error box that says Word cannot be opened as my email editor, check to see if any dialog boxes are open in Word, blah, blah, blah. None are; sometimes Word isn't even open.

    When this happens, I check Applications under Task Manager, it doesn't list Word as a program running or not responding, but when I check Processes, there is Winword.exe, hogging up to 99% of the CPU's attention.

    it's getting worse. today, it has forced me to restart several times.

    Before any of this happened, my wordmail in Outlook refused to use the same default font (Tahoma) I use in Word.

    Should I reinstall Word, Outlook, or Office? If I do, which files do I need to move out of the way so they won't get overwritten? I have an extensive autocorrect list in Word, and I have modified the keyboard assignments a bunch. And of course, I have many mailboxes with stored mail that i don't want to lose (my outlook.pst is 281,200kb)
     
  2. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Just start the Office setup program. Options will appear, among them an option to repair the current installation. None of your documents or work will be affected. This basically replaces all the files with fresh copies and checks registry entries, in effect, reinstalling over the top current installation.

    If you don't scan regularly for malware, you probably ought to do a full scan. This sort of random and unrepeateable error can be caused by malware.
     
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