"Document not saved" to server from Word 07 and Excel 07

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igolfdu

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Apr 19, 2010
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We have an issue that just developed. I have several Windows XP computers and two Windows 7 Professional laptops. All were working fine editing and saving files to our Window NT server. Now we get a "Document not saved" message. There is a file created, but it has "0" bytes and cannot be opened. The message states that MS Excel cannot open that file becuase it is not a valid "xlsx file. I have run virus scans on all of the coputer using Kaspersky Internet Security 2010. Found some minor bugs that were removed. Files can be saved to individual hard drives and then they can be cut and pasted to the server. I thought the permissions may have gotten changed on th eserver, but I reset those.
 
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Apr 20, 2010
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I have had the same issues that started right after the Windows Update on 04/14. I have been scanning the reg entries trying to to find what changed.
 

igolfdu

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Apr 19, 2010
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I found that unistalling the updates from 4/14 resolved the situation. It is no the best solution, but we are up and working again.
 
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May 17, 2004
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We've had the same problem for the past couple of days. What has worked so far is a system restore back to Wednesday, April 14th. Then we installed the updates one by one. We found the problem was one particular update -- KB980232. Our short term solution is to have the automatic updates off until we can figure out WHY this is a problem.
 

igolfdu

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Apr 19, 2010
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I actually had uninstall several updates to fix the problem. They are all related to the security update.
 
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May 18, 2010
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Yesterday I read above that KB980232 update was the culprit. I uninstalled the update and the office docs and xls. files could be saved to the server!

Unfortunately, MS downloaded more updates last night, with different numbers of course. Now I cannot save to the network again.

Help!

Thanks
Steve
 

igolfdu

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Joined
Apr 19, 2010
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I had to uninstall all of the following updates:
KB981715
KB980232
KB079683
KB979309
KB981332
All of these updated are 4/13/2010.
In Windows 7
KB978338
KB977816
 
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Thanks for the response. I'll try deleting the May 13th items one at a time to see what happens.

Steve
 

igolfdu

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Apr 19, 2010
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You may want to change your Windows Update settings to notify you when updates are available. You can then choose not to install the referenced updates.
 
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