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Heidi23

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Hi, bought a new Dell w/ Windows 10 ... transferred my old files from my laptop (Windows 7) to the new computer and now I can see the files all listed but when I try to open them, a box appears asking me:
"SELECT THE ENCODING THAT MAKES YOUR DOCUMENT READABLE."
I am given three options to read my file:
1) Text Encoding, 2) MS-DOS 3) Other Encoding.
Under each option, different country codes are listed like Portuguese (DOS) Romanian (MAC) Swedish (IAS) and so on ... (U.S. not listed) but even when I clicked on different countries randomly, it would change the code symbols into new symbols but not into words.
I also tried my flash drives with stored word documents and same thing happened with those. Searched on google and couldn't get to the bottom of it. So, hoping someone at Tech Guys can help me solve this mystery!
 

etaf

Wayne
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Heidi23

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Oct 9, 2017
Messages
3
What are the files
WORD ? if so what version of Word was on the OLD PC
What version of Word have you installed on the NEW PC

is the laptop still working

If they are word
Are these file names starting with a $
Look the file etc is it .doc or .docx
if not what is it .DOTX

https://support.microsoft.com/en-gb...g-box-appears-when-you-try-to-open-a-word-200
The old files are WPS and the new computer has DOCX- Microsoft Office Home/Student 2016. None of the files start with $ but with c:/ ---Laptop not working at the moment.
Thanks!
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
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That sounds like they are old works word processor files
Previous versions of office could open them & convert them. Some versions of 2016 cannot or will not.There is a works converter available from Microsoft but as far as I know it only works guaranteed in word 2010 or lower.

The best option I have found with old works files is to use this site which normally converts them OK
https://www.zamzar.com/convert/wps-to-doc/

Warning: if they contain important personal or private information then do NOT upload them to any remote site for conversion
 
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dvk01

Derek
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Sometimes if you are lucky you can import them to word 2016 and convert them
but you cannot open them normally in word 2016 by clicking them. What you need to do is open word first , select file /open & then browse to the location that contains the wps files. In the drop down box, select works 6-9 file type. That should then import & convert the wps file to a word doc type.
 

Heidi23

Thread Starter
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Oct 9, 2017
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3
Sometimes if you are lucky you can import them to word 2016 and convert them
but you cannot open them normally in word 2016 by clicking them. What you need to do is open word first , select file /open & then browse to the location that contains the wps files. In the drop down box, select works 6-9 file type. That should then import & convert the wps file to a word doc type.
I see. Thanks for the link and also the tip about converting it with 6-9 ... I don't think I have that installed on my computer but I'll try to get it. I would rather convert it with a program on my computer than use an outside website. I noticed that some of the earlier files were saved correctly in DOCX and then it just switched over to WPS. Had no idea it was doing that when I was saving everything. But, I'll try installing this program and see what happens. Thanks again!
 
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