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Does anyone know how to read this error log for Outlook?

Discussion in 'Web & Email' started by rebif, Jan 2, 2006.

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  1. rebif

    rebif Thread Starter

    Joined:
    Mar 21, 2005
    Messages:
    61
    Hi,

    My friend is using Outlook 2003 on a WinXP machine. Can not send email to certain addresses. Others work.
    Last week we thought her pc was hacked. Things were being deleted and installed and there were errors and so on. I got some advice to just restore the pc back to its factory state, which I did. Before that I made one large backup into a .pst file and imported everything when I was done. I scanned all her backups on my machine before I did the importing in to Outlook. No viruses were found. There was a problem with outlook right from the start. I uninstalled and reinstalled Outlook. It worked. Got all the updates for the Office software. I imported her .pst file and now she can't send email to several addresses. She said she thinks the problems with Outlook started before I restored the pc to factory condition. I'm thinking I exported and imported the problem.

    We have done adaware and virus scans and even uninstalled all the McAfee apps and it didn't help. I have searched and searched the internet and these forums and can't find anything that has helped. We are stumped.

    Oh yeah, I started Outlook Express and set it up and imported everything from Outlook and it seems to be working fine. She can send to any email address.

    We enabled logging in Outlook and sent a test email. I was hoping this log would give up some clues.
    In the log below, which I don't know how to read, one thing stood out. It says <rx> 354 go ahead punk, make my day.

    I thought that is really strange. I made a log the exact same way on my machine as she did using my Outlook 2003 and on that line my log says "<rx> 354 Enter mail, end with "." on a line by itself". (quotes are mine) We are using the same OS and ISP and our accounts are the same type.
    I'm thinking that someone hacked her machine, made some changes and I just reimported those changes. I hope I'm wrong.
    I hope someone can give me some ideas. Thanks.

    Here's the log.

    2006.01.02 13:21:21 <<<< Logging Started (level is LTF_TRACE) >>>>

    2006.01.02 13:21:21 [email protected]: Synch operation started (flags = 00000001)

    2006.01.02 13:21:21 [email protected]: UploadItems: 1 messages to send

    2006.01.02 13:21:21 SMTP (mailout.sssnet.com): Begin execution

    2006.01.02 13:21:21 [email protected]: Synch operation started (flags = 00000030)

    2006.01.02 13:21:21 [email protected]: DoPOPDownload(flags = 00000030, max msg = ffffffff): full items

    2006.01.02 13:21:21 POP3 (mail.sssnet.com): Begin execution

    2006.01.02 13:21:21 SMTP (mailout.sssnet.com): Port: 25, Secure: no, SPA: no

    2006.01.02 13:21:21 SMTP (mailout.sssnet.com): Finding host

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): ========= Initial blob =========

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): +B1136069905.17732.mx-3.sssnet.com,S=3584

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): +B1136074394.3870.mx-2.sssnet.com,S=3980

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): +B1136085831.10283.mx-3.sssnet.com,S=6242

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): +B1136085956.26848.mx-1.sssnet.com,S=5996

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): +B1136086147.11393.mx-3.sssnet.com,S=4857

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): +B1136087607.628.mx-1.sssnet.com,S=4837

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): +B1136139099.15860.mx-3.sssnet.com,S=12084

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): +B1136139819.19888.mx-3.sssnet.com,S=4210

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): +B1136193717.22033.mx-1.sssnet.com,S=12916

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): +B1136196723.13074.mx-3.sssnet.com,S=4563

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): +B1136219024.9943.mx-1.sssnet.com,S=3798

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): ===================================

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): Port: 110, Secure: no, SPA: no

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): Finding host

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): Connecting to host

    2006.01.02 13:21:22 SMTP (mailout.sssnet.com): Connecting to host

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): Connected to host

    2006.01.02 13:21:22 SMTP (mailout.sssnet.com): Connected to host

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): <rx> +OK <[email protected]>

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): Authorizing to server

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): [tx] USER **********

    2006.01.02 13:21:22 SMTP (mailout.sssnet.com): <rx> 220 smtp-1.sssnet.com ESMTP Welcome to Super-Net's

    SMTP-1! -=NO UNSOLICITED BULK E-MAIL=-

    2006.01.02 13:21:22 SMTP (mailout.sssnet.com): [tx] EHLO Laptop

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): <rx> +OK

    2006.01.02 13:21:22 POP3 (mail.sssnet.com): [tx] PASS *****

    2006.01.02 13:21:23 SMTP (mailout.sssnet.com): <rx> 250-smtp-1.sssnet.com Welcome to Super-Net's

    SMTP-1! -=NO UNSOLICITED BULK E-MAIL=-

    2006.01.02 13:21:23 SMTP (mailout.sssnet.com): <rx> 250-PIPELINING

    2006.01.02 13:21:23 SMTP (mailout.sssnet.com): <rx> 250-DATAZ

    2006.01.02 13:21:23 SMTP (mailout.sssnet.com): <rx> 250-STARTTLS

    2006.01.02 13:21:23 SMTP (mailout.sssnet.com): <rx> 250 8BITMIME

    2006.01.02 13:21:23 SMTP (mailout.sssnet.com): Authorized to host

    2006.01.02 13:21:23 SMTP (mailout.sssnet.com): Connected to host

    2006.01.02 13:21:23 SMTP (mailout.sssnet.com): [tx] MAIL FROM: <*****>

    2006.01.02 13:21:23 SMTP (mailout.sssnet.com): <rx> 250 ok

    2006.01.02 13:21:23 SMTP (mailout.sssnet.com): [tx] RCPT TO: <*****>

    2006.01.02 13:21:23 SMTP (mailout.sssnet.com): <rx> 250 ok

    2006.01.02 13:21:23 SMTP (mailout.sssnet.com): [tx] DATA

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> +OK

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): Authorized to host

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): Connected to host

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): [tx] STAT

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> +OK 11 67067

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): [tx] UIDL

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> +OK

    2006.01.02 13:21:23 SMTP (mailout.sssnet.com): <rx> 354 go ahead punk, make my day

    2006.01.02 13:21:23 SMTP (mailout.sssnet.com): [tx]

    .

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 1 1136069905.17732.mx-3.sssnet.com,S=3584

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 2 1136074394.3870.mx-2.sssnet.com,S=3980

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 3 1136085831.10283.mx-3.sssnet.com,S=6242

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 4 1136085956.26848.mx-1.sssnet.com,S=5996

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 5 1136086147.11393.mx-3.sssnet.com,S=4857

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 6 1136087607.628.mx-1.sssnet.com,S=4837

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 7 1136139099.15860.mx-3.sssnet.com,S=12084

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 8 1136139819.19888.mx-3.sssnet.com,S=4210

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 9 1136193717.22033.mx-1.sssnet.com,S=12916

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 10 1136196723.13074.mx-3.sssnet.com,S=4563

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 11 1136219024.9943.mx-1.sssnet.com,S=3798

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> .

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): [tx] LIST

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> +OK

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 1 3584

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 2 3980

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 3 6242

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 4 5996

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 5 4857

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 6 4837

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 7 12084

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 8 4210

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 9 12916

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 10 4563

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> 11 3798

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> .

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): ==== Comparing server and local blobs ====

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): ==========================================

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): Do deletions: LoS: yes, DoN: no

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): Disconnecting from host

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): [tx] QUIT

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): <rx> +OK

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): Disconnected from host

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): ========= No blob changes =========

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): ===================================

    2006.01.02 13:21:23 POP3 (mail.sssnet.com): End execution

    2006.01.02 13:21:23 [email protected]: ReportStatus: RSF_COMPLETED, hr = 0x00000000

    2006.01.02 13:21:23 [email protected]: Synch operation completed

    2006.01.02 13:21:23 SMTP (mailout.sssnet.com): <rx> 250 ok 1136226083 qp 22412 by smtp-1.sssnet.com

    2006.01.02 13:21:24 SMTP (mailout.sssnet.com): End execution

    2006.01.02 13:21:24 [email protected]: ReportStatus: RSF_COMPLETED, hr = 0x00000000

    2006.01.02 13:21:24 [email protected]: Synch operation completed

    2006.01.02 13:24:14 Resource manager terminated
     
  2. rebif

    rebif Thread Starter

    Joined:
    Mar 21, 2005
    Messages:
    61
    Ok, *** soon as I posted this reply she calls me and says Outlook Express has now stoped sending email. At the same time a friend called her and said his pc is starting to act the same way. They both have Dell laptops less than a year old. She says it always seemed to have problems. Hope this helps.
     
  3. rebif

    rebif Thread Starter

    Joined:
    Mar 21, 2005
    Messages:
    61
    Another update.
    Disregard what I said about Outlook Express not working, it is after all. Sorry.
     
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