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Does this look like a genuine email from Dell?

Discussion in 'General Security' started by bigtree, Sep 15, 2011.

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  1. bigtree

    bigtree Thread Starter

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    I have a dell, but I have not heard from this sender, does it look genuine?

    Thanks
     

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  2. dvk01

    dvk01 Moderator Malware Specialist

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    just from that I can't tell

    At first glance it appears to be a genuine dell email adress but email addrersses are easy to fake. the only way to tell is to examine the email headers to see where it has really come from or where the links in the email go to
     
  3. flavallee

    flavallee Trusted Advisor

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    One big red flag would be if the "survey" asks for specific personal information, such as birth date, social security number, credit card info, bank account info, etc..

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  4. bigtree

    bigtree Thread Starter

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    Right OK, at this stage I can see that the survey link (see pic) I have no clue if I can trust it so haven't clicked on it yet.
     

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  5. flavallee

    flavallee Trusted Advisor

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    I've been the main Dell site and browsed around, and I can't find any link that has to do with customer surveys.

    That URL address looks suspicious to me anyway.

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  6. Cheeseball81

    Cheeseball81 Retired Moderator

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    The ccsurvey.com is from a registered Satmetrix domain. I know Symantec has used them as well as Sony.
     
  7. bigtree

    bigtree Thread Starter

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    Ah right I will avoid it - an odd thing happened, after buying the PC within a week or so we got a phone call from India asking if the computer was running slowly, and would we navigate to a site where they would help us fix it... well the computer was running fine, and alarm bells rang - it turned out to be dodgy, the funny thing was the guy at Dell was also in India... hmmm a bit suspicious!

    Thanks - and if anyone has any more thoughts - feel free to put them my way.
     
  8. hewee

    hewee

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    Dell support is really in India.
     
  9. boragivinay

    boragivinay

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    That call was certainly a scam because dell would never ask you if your computer is running slow and they will fix you if you navigate to that site. Those scammers would ask you to run a tool by which they can get remote access to your pc then they would demand money to fix your pc. You could just go to that link and enter some fake data in the survey just to see if it is genuine. Did you try calling dell to see if it is genuine?
     
  10. bigtree

    bigtree Thread Starter

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    I'll try to get through to Dell this week..

    Thanks for the help so far!
     
  11. antimoth

    antimoth

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    I bought a Dell refurb in June. Excellent deal by the way. Anyway, I got that email too last week from the same sender. I did the survey. It seemed legit.
     
  12. bigtree

    bigtree Thread Starter

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    Right that sounds a bit better then.

    Noted, thanks.
     
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