Double check on something?

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ITGL72

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Joined
Aug 24, 2002
Messages
12
Trying to help a friend troubleshoot an issue with his win98 system. The system locked up on him the other day and he shut it down from the lockup state it was in and now gets errors on botting up. He cannot get to windows. I don't have access to the machine so its a bit harder for me to help. But... After a few steps that did not help, one of the error messages states to re-run windows setup because some of the configuration is hosed.

I am leaning towards this, I believe this will leave all his programs and such in place. We just want to run the setup program to go over the configuration and put things back to where they should be.

Wanted to double check with you guys before telling him to do this.

Anything to look out for?

Anything I need to remember (that I cant seem to remember now) for running this procedure?


TIA
-G
 
Joined
Jan 11, 2003
Messages
138
Originally posted by ITGL72:
Trying to help a friend troubleshoot an issue with his win98 system. The system locked up on him the other day and he shut it down from the lockup state it was in and now gets errors on botting up. He cannot get to windows. I don't have access to the machine so its a bit harder for me to help. But... After a few steps that did not help, one of the error messages states to re-run windows setup because some of the configuration is hosed.

I am leaning towards this, I believe this will leave all his programs and such in place. We just want to run the setup program to go over the configuration and put things back to where they should be.

Wanted to double check with you guys before telling him to do this.

Anything to look out for?

Anything I need to remember (that I cant seem to remember now) for running this procedure?


TIA
-G
Yes you can try this. I would also try putting it in MS DOS mode and from the C: prompt type in Win to see if that works tp bring up windows.
 

ITGL72

Thread Starter
Joined
Aug 24, 2002
Messages
12
Originally posted by JJJecj71:
Yes you can try this. I would also try putting it in MS DOS mode and from the C: prompt type in Win to see if that works tp bring up windows.

We have been in the C prompt via boot disk I made for him when I shipped him this PC. We had to extract a file from the .cab's but it didnt help. Well it did in a way but not overall. (We were getting a VFAT error that went away)

Heres the latest information sent to me via email:




--------

OK.....
I grabbed an old moniter and crap from upstairs so I got both machines running now.

If i hit "normal startup" a screen will flash quick that says XMS cache
problems. registry not configured properly or something like that. only
flashes for a sec and then i go to the blue screen. not sure if this is
related to anything.
anyway,
the blue screen error is as follows:
Invalid VxD dynamic link call from VWIN32(01) + 00000714 to device "0009",
service 1.
Your windows configuration is invalid. Run the windows setup program again
to correct this problem.
To continue running windows press Y or ENTER. To quit the current program
press N. If you continue running windows, your system may become unstable.
Do you want to continue?

Hitting N at this point brings up some blank green colored screen that looks
like a mess. From there I cant do anything.

Hitting Y brings up another blue screen that say:
A fatal exception OE has occurred at 0167:BFF8976B. The current application
will be terminated.

press any key to terminate the application
press crtl alt del to restart computer......


---------



Suggestions welcome.. Like I said I think we just need to run windows setup and have it try to fix itself. I did this on another machine once before. I never formatted the drive, just reinstalled windows, and everything that was originally loaded continued to work fine. I'm hoping this will be the same type of fix.
 
Joined
Jan 11, 2003
Messages
138
Originally posted by ITGL72:
We have been in the C prompt via boot disk I made for him when I shipped him this PC. We had to extract a file from the .cab's but it didnt help. Well it did in a way but not overall. (We were getting a VFAT error that went away)


Suggestions welcome.. Like I said I think we just need to run windows setup and have it try to fix itself. I did this on another machine once before. I never formatted the drive, just reinstalled windows, and everything that was originally loaded continued to work fine. I'm hoping this will be the same type of fix.
Ok Yes just put the disk in like your reformatting and just let it restore all the settings again but not reformat the drive. Worse comes to worse I would reformat as the last resort.

That should put everything back in the way it should.
 
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