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Download and Browsing Speed are Extremely Slow

Discussion in 'Networking' started by tomnobody, Jul 5, 2009.

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  1. tomnobody

    tomnobody Thread Starter

    Jul 5, 2009
    Hello. Recently I've been having problems with my internet connection. It has become very slow - around 10-15 KB/s, it used to be 100-200 KB/s depending on the time of day. This started around a week ago, when it got very hot in the UK, don't know if that has anything to do with it.

    Some background information - my ISP is BT, and I'm meant to get 3mb speed (slow already, but can't be helped due to location) out of a possible 8mb. I'm using the BT Homehub that the subscription came with (2.0), which is telling me the broadband is fine. However, when I plug my older modem/router in (some Netgear model from last year), the internet light glows orange, indicating there is something wrong with the connection. My connection is a wired connection, but I use DLAN power socket to ethernet connecters throughout the house. These aren't the cause however, as I've tried my Xbox 360 - which is plugged straight into the modem - and the problem still persists.

    I phoned up BT, but we all know how hopeless their support is. I have tried plugging it into the main ADSL line, which didn't help, and even unscrewed the plate and put it into the "main socket" inside (as the support guy described it), which also didn't help. They ran a test and said I was getting a 150 KB/s download speed - which they acknowledged was extremely slow. They also told me there was no problem on their end, but this is rather unclear and the person hung up on me during our conversation, so I couldn't reach him again.

    I really don't know what to do. I'd rather save calling them again for a last resort, it gets very tedious after a while. I'm thinking there may be some internal wiring problems, but they said there was nothing wrong from their end. Anyway, thanks in advance and thanks for reading this huge wall of text :).
  2. JohnWill

    JohnWill Retired Moderator

    Oct 19, 2002
    This is almost surely their issue from your description.

    Let's do a test. Boot in Safe Mode with Networking, and connect with a wired connection directly to the modem and run the following test.

    Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

    The link to post is near the top of the page and looks like:

    If you wish to post this result to a forum, please copy/paste this URL
    http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
    and your IP will be disguised.

    Copy/paste that link here.

    Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.


    Here's also the Line Quality Tests FAQ to help you understand the results. This will answer some questions about the line quality display.
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