Download rate reduced dramatically

Hi I need some help. My download rate has dropped dramatically for no apparent reason. My laptop is wireless connected to a very small office net work (one other PC) the other PC is running fine with no change to download rates.

I am now getting a back log of emails that won't download for hours. I have been in touch with my ISP but they can find not fault (this is refelceted in the fact that the toher PC is fine).

The router that I am using is a Linksys Wireles G ADSL Home Gateway WAG2000G Annex A.

I have scanned with Malwarebyte and with Superantivirus and nothing has been found.

Can you help?

 

Hi Guys,

Thanks for the help. I pluged the ethernet connection into the laptop instead of into the router but it didn't connect to the isp. Not sure if it should have found it automatically of if I should have set up the connection some how (not sure how to do that).

I ran the commands that you advised but they do not seem to have made a difference to the download speeds.

Gratefull for any further suggestions you may have.

Many thanks

 

Hi,

The problem has now been resolved. It took a while to get to the bottom of it but it appears that I have been on a legacy broadband plan which had a cap at 3Gb, however I was told that the account was not capped at all. It seems that my ISP did not strictly enforce the cap if we went over it by a small amount, however they at some point put a blanket enforcement on the cap. It may be because this was a good way of getting people to review their plans.

So what was actually happening, although my ISP said it wasn't, was that I had gone over my cap and the download speed was being throttled.

I have resolved it now my signing onto a new plan which only costs $4 more each month account but gives me a 2Gb increase and no capping (so they say again!). Should I now go over teh agreed limit then I just extra paymentn for a couple more Gigs.

Thank you all your your help in resolving what was turning into an extremely frustrating problem.

From now on I will get my ISP to confirm everything twice!

Thanks again.

Smudgeroonie