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Download speed 0.00 mbps (Epic Games/ Steam)

Discussion in 'Games' started by Matitty, Nov 1, 2019.

  1. Matitty

    Matitty Thread Starter

    Joined:
    Nov 1, 2019
    Messages:
    1
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz, Intel64 Family 6 Model 158 Stepping 9
    Processor Count: 8
    RAM: 8091 Mb
    Graphics Card: Intel(R) HD Graphics 630, 1024 Mb
    Hard Drives: C: 930 GB (122 GB Free);
    Motherboard: Alienware, 07HV66
    Antivirus: Windows Defender, Enabled and Updated

    This problem has occurred for as long as I could remember, but I can almost guarantee that I have had normal download speeds with no problems in the earlier days of my PC (and I am not sure if I messed up something up since then). Basically, I don't know what caused this so I was hoping that one (or some) of you could help me figure it out.

    The problem: Every time I download or update a game, whether it is 30 GB or 200 MB my download speed will fluctuate from my normal download speed (~10.00 Mbps) to 0.00 Mbps and I do not know why. For example, I just downloaded a Fornite game update that was around 220 MB in size and it took an hour, a frickin' hour! Anyhow, whenever I play online I do not lag or stutter or anything of the sort, I believe it is just my download speed.

    If it helps I am using an ethernet cable and it happens even when I disconnect it and try to download using wifi instead.

    If there is anything, and I mean anything that you all need me to provide, I will be glad to provide it. I just want this darn thing fixed already!
     
    Last edited by a moderator: Nov 3, 2019
  2. SpywareDr

    SpywareDr

    Joined:
    Mar 30, 2014
    Messages:
    3,417
    What Upload/Download speed are you paying for and what are you getting?

    You can run a simple test to see what you're getting here: http://www.speedtest.net

    If the speeds you are getting are considerably lower than what you are paying for, you need to contact your ISP (internet service provider) and have them correct the problem.

    Also keep in mind that when you are downloading, the computer on the other end that is sending the file may be overloaded or have its speed limited somehow.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,137
    First Name:
    Frank
    The 1 TB(931 GB actual capacity) hard drive in your Dell Alienware Aurora R6 is about 87% full.
    That's an indication that it's loaded with installed apps and personal data.
    It's my guess it has a large number of running processes.
    The combination of all that is going to affect speed and performance and cause other issues.
    We're not there to see your Dell, so it may be difficult to address the issue.

    ---------------------------------------------------------------
     
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