- PC only has the issue of slow downloads 10kbps
- Phone works perfectly - can you do a speedtest on the phone http://speedof.me/
- Speed test on the PC however, indicates you are getting 10mbps on the LAN setting
- Speed test on the PC usng wireless indicates you are getting a speed of 39mbps
- BUT and heres my confusion - you say you normally get 1.3mbps
we are talking Bits and not Bytes for these measurements - they are consistant
What speed are you paying for and what has the ISP told you to expect to get typically ?
Do you only have the one PC ?
what other devices are connected?
lets do a tcp/ip reset
and then see a speedtest for the PC when connected to the router by a cable LAN
then disconnect the cable and do a speedtest with just the wireless enabled
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TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10
For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)
For windows version, XP, Vista, W7
Hold the Windows key and press R
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens, type the following commands:
Note: Type only the text in bold and red for the following commands.
- Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
- Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
- Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
ReStart (reboot) the machine.
If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen )
Please note and post back - if you receive the following message :-
Resetting , failed. - This error will occur with windows 10 , so ignore.
Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.
But running TCP/IP reset still can resolve issues , even with the above errors.
please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Details also here
http://support.microsoft.com/kb/299357
also the link has a Microsoft
Fix it , which will do the above for you
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