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Download.Trjoan can't be repaired by Norton AV or Panda AV

Discussion in 'Virus & Other Malware Removal' started by enrico, Jan 6, 2006.

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  1. enrico

    enrico Thread Starter

    Joined:
    Apr 29, 2005
    Messages:
    11
    Hi, my comp has recently been infected by download.trojan and neither norton av nor panda av can fix the problem. Below is the logfile. Very big thank for taking your time to help me.

    Logfile of HijackThis v1.99.1
    Scan saved at 06:42:09, on 07/01/2006
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\S24EvMon.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    C:\WINDOWS\System32\DVDRAMSV.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\System32\RegSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\ZCfgSvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\00THotkey.exe
    C:\WINDOWS\System32\TFNF5.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
    C:\WINDOWS\System32\TPSMain.exe
    C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
    C:\Program Files\SigmaTel\SigmaTel AC97 Audio Drivers\stacmon.exe
    C:\WINDOWS\System32\1XConfig.exe
    C:\WINDOWS\System32\TPSBattM.exe
    C:\WINDOWS\System32\ezSP_Px.exe
    C:\Program Files\Drag'n Drop CD+DVD\BinFiles\DragDrop.exe
    C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
    C:\PROGRA~1\B'SCLI~1\Win2K\BSCLIP.exe
    C:\WINDOWS\LTSMMSG.exe
    C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\WINDOWS\system32\RAMASST.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ninemsn.com.au/
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
    O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\System32\00THotkey.exe
    O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
    O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
    O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
    O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
    O4 - HKLM\..\Run: [SigmaTel StacMon] C:\Program Files\SigmaTel\SigmaTel AC97 Audio Drivers\stacmon.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
    O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
    O4 - HKLM\..\Run: [Drag'n Drop CD+DVD] C:\Program Files\Drag'n Drop CD+DVD\BinFiles\DragDrop.exe /StartUp
    O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
    O4 - HKLM\..\Run: [B'sCLiP] C:\PROGRA~1\B'SCLI~1\Win2K\BSCLIP.exe
    O4 - HKLM\..\Run: [LTSMMSG] LTSMMSG.exe
    O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\PROSetWireless\NCS\PROSet\PRONoMgr.exe
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
    O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
    O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
    O9 - Extra button: Panda ActiveScan - {653D93AF-C741-4e5e-8C1B-59BA43F93E16} - http://www.pandasoftware.com/activescan (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{F5C515D9-42BD-4E82-B82E-8DB9843FF48F}: NameServer = 203.8.183.1 192.189.54.33
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O20 - Winlogon Notify: Sebring - c:\WINDOWS\System32\LgNotify.dll
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
    O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
     
  2. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Click here to download the trial version of Ewido Security Suite:
    http://www.ewido.net/en/download/

    · Install Ewido.
    · During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
    · Launch ewido.
    · It will prompt you to update click the OK button and it will go to the main screen.
    · On the left side of the main screen click update.
    · Click on Start and let it update.
    · DO NOT run a scan yet.

    Restart your computer into Safe Mode now.
    (Start tapping the F8 key at Startup, before the Windows logo screen).
    Perform the following steps in Safe Mode:

    * Run Ewido:
    Click on scanner
    Click Complete System Scan and the scan will begin.
    During the scan it will prompt you to clean files, click OK.
    When the scan is finished, look at the bottom of the screen and click the Save report button.
    Save the report to your desktop.

    Reboot.

    Post a new Hijack This log and the results of the Ewido scan.
     
  3. enrico

    enrico Thread Starter

    Joined:
    Apr 29, 2005
    Messages:
    11
    I've done the steps above and here's the report:

    ---------------------------------------------------------
    ewido anti-malware - Scan report
    ---------------------------------------------------------

    + Created on: 09:25:25, 07/01/2006
    + Report-Checksum: BE072148

    + Scan result:

    C:\Documents and Settings\Fifi Gosali\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\file\omfg.class-352f55f0-1f396fde.class -> Downloader.OpenStream.y : Cleaned with backup

    C:\Documents and Settings\Fifi Gosali\Cookies\fifi [email protected][1].txt -> Spyware.Cookie.2o7 : Cleaned with backup

    C:\Documents and Settings\Fifi Gosali\Cookies\fifi [email protected][1].txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup

    C:\Documents and Settings\Fifi Gosali\Cookies\fifi [email protected][1].txt -> Spyware.Cookie.Atdmt : Cleaned with backup

    C:\Documents and Settings\Fifi Gosali\Cookies\fifi [email protected][2].txt -> Spyware.Cookie.Com : Cleaned with backup

    C:\Documents and Settings\Fifi Gosali\Cookies\fifi [email protected][1].txt -> Spyware.Cookie.Doubleclick : Cleaned with backup

    C:\Documents and Settings\Fifi Gosali\Cookies\fifi [email protected][2].txt -> Spyware.Cookie.Hitbox : Cleaned with backup

    C:\Documents and Settings\Fifi Gosali\Cookies\fifi [email protected][1].txt -> Spyware.Cookie.Hitbox : Cleaned with backup

    C:\Documents and Settings\Fifi Gosali\Cookies\fifi [email protected][2].txt -> Spyware.Cookie.Statcounter : Cleaned with backup

    C:\Documents and Settings\Fifi Gosali\Cookies\fifi [email protected][1].txt -> Spyware.Cookie.Targetnet : Cleaned with backup

    C:\Documents and Settings\Fifi Gosali\Cookies\fifi [email protected][1].txt -> Spyware.Cookie.Myaffiliateprogram : Cleaned with backup

    ::Report End

    What should I do next?
     
  4. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    What location is the trojan being found in?
     
  5. enrico

    enrico Thread Starter

    Joined:
    Apr 29, 2005
    Messages:
    11
    In the temporary internet folder and also in temp folder
     
  6. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    *Download Cleanup from Here
    • A window will open and choose SAVE, then DESKTOP as the destination.
    • On your Desktop, click on Cleanup40.exe icon.
    • Then, click RUN and place a checkmark beside "I Agree"
    • Then click NEXT followed by START and OK.
    • A window will appear with many choices, keep all the defaults as set when the Slide Bar to the left is set to Standard Quality.
    • Click OK
    • DO NOT RUN IT YET

    Reboot into Safe Mode.
    Restart your computer and as soon as it starts booting up again continuously tap F8.
    A menu should come up where you will be given the option to enter Safe Mode.

    * Run Cleanup:
    • Click on the "Cleanup" button and let it run.
    • Once its done, close the program.

    Navigate to the C:\Windows\Temp folder.
    Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Go to Start > Run and type %temp% in the Run box.
    The Temp folder will open. Click Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    It's normal if some files don't delete!

    Finally go to Control Panel > Internet Options.
    On the General tab under "Temporary Internet Files" Click "Delete Files".
    Put a check by "Delete Offline Content" and click OK.
    Click on the Programs tab then click the "Reset Web Settings" button.
    Click Apply then OK.

    Empty the Recycle Bin.

    Reboot.
     
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